FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.95

5.0 Rating 1,331 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

5.0

Based on 1,331 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products that are very user friendly and the personal customer service that you get is something that makes Firetext a great asset for my business.”

Helpful Report

Posted 11 years ago

Thank you, it's great to hear that you're enjoying FireText :)

Posted 10 years ago

“Staff Very Helpful In Explaining How the Platform Works. The Platform Has/Is Being a Huge Success For Our Business, Able To Keep Our Current Customers Informed of Events, And New Customers Offers Available To Them. All in All, Delighted With Product & Service,.!”

Helpful Report

Posted 11 years ago

Thank you so much for such a great review!

Posted 10 years ago

“Excellent company to work with, always very informative and helpful. If you have no idea how to set up and manage an SMS campaign FireText will guide you every step of the way. Lily & Holly in particular are fantastic account managers who have a ton of patience and know everything you need to ensure your campaigns are running exactly how you want them to. I would recommend this company to anybody looking to get more out of their Direct Marketing strategy - Stuart @ BDM Consultants Ltd”

Helpful Report

Posted 11 years ago

This is fantastic to hear! Thank you so much

Posted 10 years ago

“We deal with various companies and I must say the customer service at Fire Text is fantastic. Whilst trying to get our heads round the system, Lily was very helpful and responded to all emails immediately! Great service, easy to use with fantastic staff. Happy all round.”

Helpful Report

Posted 11 years ago

We're happy you're happy! :) Lily

Posted 11 years ago

“The pricing is very reasonable and the customer service is more than amazing! As many times as I placed any questions or asked for some help - I have received it straight away every single time. I hope you will continue the professional line of your work. :)”

Helpful Report

Posted 11 years ago

Happy to help! Thanks for being a great customer! Lily

Posted 11 years ago

“Have been using Firetext for a few months to send out appointment confirmations and notification of case milestones. The system works perfectly and the support and assistance we have received in setting up the service have been second to none. An excellent experience.”

Helpful Report

Posted 11 years ago

Awesome! So pleased you're enjoying using FireText. Lily :)

Posted 11 years ago

“Easy to set up, intuitive system and help on hand to answer the silly questions. We got going straight away and Firetext proves a very cost effective communication method for us.”

Helpful Report

Posted 11 years ago

That's great - glad you're finding SMS useful! Holly

Posted 11 years ago

“I have been really pleased with the service from firetext. I used this to do promotions for my beauty business , and i have had great response from clients. The staff have been really patient and helpful as im not the best tech wise! They explained things well so the process was easy to follow”

Helpful Report

Posted 11 years ago

Awesome! Glad you're finding it useful :) Holly holly@firetext.co.uk

Posted 11 years ago

“I haven't used the system too much as yet but seems easy to use. The ease of inputting numbers and sending and receiving messages is spot on. For my own reasons I have needed to export numbers to be able to create a database, which means double processing of data to manage when people decide to opt out, although this is not something that can be managed by FireText”

Helpful Report

Posted 11 years ago

Hello! Thanks for the feedback. We have a number of ways to export data from your account which will save you time! Happy to talk through the details if that helps? Lily :) lily@firetext.co.uk

Posted 11 years ago

“I was searching for a means by which I could, using specific words within a text message, ensure that the text in question would elicit a specific textual response. When I came across FireText I had no idea whether or not it would be what I was looking for. However, it turned out to be perfect. It is very easy to use, economical and the support that I received throughout the initial stages of getting to understand how FireText worked was excellent. I would recommend it very highly.”

Helpful Report

Posted 11 years ago

“Very helpful customer service - easy to get in touch with and quickly resolve queries. Simple interface that is easy to navigate and produces clear information about success off SMS campaigns. Straightforward and reasonable pricing.”

Helpful Report

Posted 11 years ago

“Good reliable service, fairly easy to use and nice friendly staff who are happy to help if you do encounter any issues. Was nice to have a check up email from staff a few weeks afterwards to see if everything was going well. Will be using them again and will be recommending to others who want to send mass texts!”

Helpful Report

Posted 11 years ago

“Great system, would highly recommend, super easy to use. Has improved my business by 50%!!”

Helpful Report

Posted 11 years ago

That's great to hear! Lily lily@firetext.co.uk

Posted 11 years ago

“Firetext is a really simple to use system and has made contacting our customers so much more efficient. Holly our account manager has been brilliant in helping us set up the system and nothing has been too much trouble. Firetext are a great company to work with and we would highly recommend them.”

Helpful Report

Posted 11 years ago

“Having tried and failed to use another online SMS platform first I was thrilled how easy it is to use Firextext - even for a techno-phobe like me! I had a couple of minor hiccups at the beginning but the customer support team were easy - and free of charge-to get hold of and they dealt with my issue extremely quickly and efficiently. They were very helpful and friendly, so not only did everything get sorted very quickly it also made me feel very confident that if I had any queries at all I would get the support that I need. Would highly recommend Firetext.”

Helpful Report

Posted 11 years ago

“I made my initial contact with Fire Text not knowing what or how I was going to create and send a text message to Gas Installers in the South of Ireland. I got speaking to a very helpful and well mannered young lady called Lily Badger, from the moment I spoke to Lily she left me feeling at ease and the panic left me. I'm heavily involved in he launch of a new branch in the South of Ireland and promoting it has been hard work. I knew having the tool of a text message would greatly help in this journey. Lily I have to say has been a tremendous support to me and has guided me on ever aspect of this unknown territory, she talked me through everything I needed to do and never left me feeling unsure. The service I have received from this company has been second to none but more importantly Lily is a true asset to your business. Thanks Lily I couldn't have done it without you Best Regards Lee-Maria PTS Ireland”

Helpful Report

Posted 11 years ago

“Quick and easy to use. Very good customer service. Would certainly recommend FireText.”

Helpful Report

Posted 11 years ago

“Recently I have used FireText to trial a SMS marketing campaign. From set up to delivery I found the system easy to use. The team in particular at Firetext were incredibly supportive and helped us to create our campaign. Using the online chat facility makes it easy to co-ordinate campaigns with the help of FireText. Our campaigns have been sent and we have gained 5 leads so far. A very cost effective marketing method with over 95% read rate. A no brainer for any B2B or B2C business looking to engage with clients.”

Helpful Report

Posted 12 years ago

“Nice and easy, just what we needed to help our clients remember their appointments. The site is clear and uncluttered and very easy to follow, the personalised scheduling is great,”

Helpful Report

Posted 12 years ago

“Our dealings with Fire Text from the start couldn't have been better. They were very professional and helpful on the phone. We shopped around first and of all the competitors Fire Text really stood out for us. They were also a very good price!! A special thank you to Holly for sorting out our contract and making the whole process a breeze.”

Helpful Report

Posted 12 years ago

FireText is rated 5.0 based on 1,331 reviews