Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the choice of products and the ease of ordering. Definitely purchase from here again”

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Posted 3 years ago

“Great website, fantastic gadgets and products, delivery good, all products well packaged, informed of dispatch and delivery also good value products.”

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Posted 3 years ago

“The most random of random stuff delivered at speed.”

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Posted 3 years ago

“Was good”

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Posted 3 years ago

“Very unique ideas, every one of them went down a treat. Thanks firebox!”

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Posted 3 years ago

“Firebox didn't bother placing the order with the supplier and I have neither a delivery date nor a refund so I can't recommend no matter how cute an idea.”

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Posted 3 years ago

Hi Debbie, Thank you so much for giving us an honest review here. We are sorry to read that you had such a bad experience here and unfortunately you did not receive your ordered item. Our customer service team here has already sent you a refund. Nevertheless, we will contact you again to hopefully find an acceptable solution for you. We hope you will give us a second chance, our service is better and we would like to prove that to you. Take care

Posted 3 years ago

“Ordering and Delivery of the Warmies was excellent. Sadly, the “one size fits all” was far too small for my wife, who is a size 7. I’m surprised your marketing information is not more specific concerning size. It was disappointing to see my wife disappointed when she opened this present on Christmas Day.”

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Posted 3 years ago

He Andrew, Thank you for taking the time to write a review. We are sorry to hear that you were not satisfied with the boots you ordered. Our customer service tean has contacted you about 3 weeks ago and offered you a partial refund as compensation. Unfortunately, we have not received a reply from you to date. We would be very pleased if you contact us so that we can send you the solution offered. We would appreciate it if you would give us a chance to show you that our service is better than we showed with your last order. Best regards Firebox

Posted 3 years ago

“Quality product, quick delivery, great service.”

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Posted 3 years ago

“I still haven't received my order”

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Posted 3 years ago

Hello Rachel, Thank you for taking the time to write this review. We are very sorry, that you have not received your ordered item in time. Unfortunately, your package was lost by the carrier. An investigation at Yodel was unfortunately also unsuccessful. Things like that shouldn't happen! However, our customer service has already contacted you by e-mail and arranged for a refund for you. We really hope you will be able to forgive us and give us a second chance to make up for our mistakes. All the best Firebox

Posted 3 years ago

“All straight forward - delivered as expected. No problems. Would use again.”

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Posted 3 years ago

“I ordered something for Christmas and it hasn’t been delivered and I’ve not been refunded”

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Posted 3 years ago

Hi Doyin, Thank you for taking the time to write an honest review. First of all we would like to say sorry that you have not received your ordered item. We have checked your case and found out that your package was unfortunately lost by Yodel. We can absolutely understand your anger about this. Something like this should not happen! We have seen that you have already been in contact with our customer service and have received a refund in the meantime. Nevertheless, we would like to apologize again for the inconvenience caused and our customer service will contact you again regarding this. We wish you all the best and hope that you will give us a second chance. Firebox

Posted 3 years ago

“Order arrived within a short period of time.”

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Posted 3 years ago

“I was pleased with the delivery performance and the quality of the purchase was equally as good. Thank you”

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Posted 3 years ago

“I bought Catastrophe and the delivery was fast the service great and the quality of the product first class”

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Posted 3 years ago

“All I can say is what a great company, fully updated on my delivery! Always prompt and honest! Will definitely use again in future”

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Posted 3 years ago

“Great communication. Very easy to use website. I wish all online purchases were this straightforward.”

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Posted 3 years ago

“Website said if you ordered by this date you would receive by Christmas, I am still sitting waiting for my order to even be shipped and its 12/27 Tried emailing customer service 3 times with no response, went on FB and messaged there, no response. I am about to see what options I have with BBB, you have an obligation to give a customer their PAID for merchandise within the time frame promised.”

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Posted 3 years ago

Hey Carissa Based on the rating, we have got to know that you are dissatisfied with our service and the long delivery time. I just read through all the conversations about your complaint and I can absolutely understand your 1-star rating. Our colleagues from customer service wrote to you that your package was delivered on 01/18/2022. Did you receive the package? We would like to close the case correctly. When the package has arrived, please be so kind to inform us accordingly. Finally, I would also like to offer you a discount when the package has arrived. After all, it arrived much too late. We look forward to hearing from you soon. Best regards Firebox

Posted 3 years ago

“Fast delivery, great present ideas would use again”

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Posted 3 years ago

“Bought the mermaid tears vodka for my daughter for Christmas as it's her favourite,and all she asked for,but Unfortunately upon opening it on Christmas night it has that distinct perfume gin smell and taste,as neither of us like gin won't get drunk and wont be purchasing again(sorry).”

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Posted 3 years ago

Hi Jean, Thank you for taking the time to write a review. We are very sorry to read that you were not satisfied with your ordered item. That is of course a pity. Our customer service will contact you immediately to offer you a solution, which we hope is satisfactory for you. We hope you will give us another chance and stay as a customer. We would be very happy about that. Take care Firebox

Posted 3 years ago

“Great lol”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,721 reviews