Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good but your choice of delivery companies makes buying from you a chore, to the point of me considering purchasing from other sites in future.”

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Posted 3 years ago

“Was a great secret Santa gift”

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Posted 3 years ago

“Love this gift i bought”

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Posted 3 years ago

“Brilliant website. I've been buying unusual gifts for years from Firebox. My kids have always loved whatever I've bought them. Great site!”

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Posted 3 years ago

“Fun product and great service”

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Posted 3 years ago

“Lots of funny stuff some of which can be useful, great little gifts.”

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Posted 3 years ago

“This item broke whilst being opened to put the batteries in very quickly. I was requested to send a photo which I did although I have heard nothing further from Fire box. Very disappointed as it was a gift for our young autistic grandson.”

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Posted 3 years ago

Hi Helena, Thank you for your message and for taking the time to write a review. First of all, we would like to apologize for the fact that you received a defective item. Of course, this should not happen. As we have learned from the foregoing correspondence, our customer service has already answered your first e-mail to us. However, maybe our e-mail has been overseen or has been delivered to your spam folder. Of course, we are interested to offer an acceptable solution for our customers in any case. Therefore, our customer service has already contacted you again in this case. We would appreciate if you will give as another chance, so we can show you that we can do things better. All the best Firebox

Posted 3 years ago

“I have not received my order and no one is getting back to me about it! I'm going to have to speak to my Credit Card company to claim the money back.”

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Posted 3 years ago

Hi Sam, thank you for taking the time to review your Firebox experience. We would like to sincerely apologize for the lack of response to your missing order. Yodels have left your parcel ca. 200 Feet away from your door. But the package is no longer locatable according to Yodel Our customer service team contacted you regarding a replacement but your Mug was not in stock. They found hopefully a satisfactory solution with the refund of the order and the offered voucher. We would be happy if you would give us a second chance to show that Firebox's service is much better than a 1-star review. All the best Firebox

Posted 3 years ago

“Amazing every time!”

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Posted 3 years ago

“Easy to order from, plenty of interaction with regards payment and delivery. Will definitely use them again.”

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Posted 3 years ago

“Never received my order. Ordered on 8-12-2021, it’s not Christmas Eve. I have not had any reply to my email either.”

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Posted 3 years ago

Hi Joanna, thank you for taking the time to review your Firebox order. We sincerely apologize for the lack of response to your Christmas Eve email that your order has not arrived. Our customer service team contacted you right 1 day after Christmas and hopefully found a satisfactory solution with the refund of the order and the offered voucher. We would be happy if you would give us a second chance despite the problems to show that Firebox's service is much better than we showed with your order. All the best Firebox

Posted 3 years ago

“Prompt and safe delivery!”

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Posted 3 years ago

“My box had no instructions in it, so I'm stuck, and I can't download any recipes.”

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Posted 3 years ago

Hello Alison, thank you for taking the time to review your Firebox product. We sincerely apologize that your received product unfortunately does not work. Unfortunately, our customer service was unable to find an order with your information. It would be great if you could email us at info@firebox.com. Customer service will be happy to help you with the problem. All the best Firebox

Posted 3 years ago

“Ordered a gift for Christmas on the 14th, get an email yesterday saying there was an error and they cancelled it. I have been chasing this order up for days with zero response… Beyond terrible customer service. Nothing to even say sorry to me, and why do you even have a ‘WhatsApp contact me’ number if nobody replies in over a week?”

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Posted 3 years ago

Hi Charlotte, thank you for taking the time to review your Firebox experience. We sincerely apologize for the lack of communication about your not processed order and also for the incorrect processing of your complaint with not offering a voucher. Our customer service has been in contact with you afterwards and hopefully, the solution was satisfactory with the refund of the order and the offered voucher. We would be happy, if you would give us a second chance, despite the problems with our lack of communication, to show that Firebox's service is indeed much better than we showed with your order. Take care Firebox

Posted 3 years ago

“Everything seemed to be ok until the package was handed to Yodel, the package has never been seen again Despite contacting Yodel and Firebox I still have not got my package, unfortunately no updates from Firebox”

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Posted 3 years ago

Hello Joy, thank you for taking the time to review your recent order. We would like sincerely apologize for the issue of your lost parcel and also for the lack of informations about the lost parcel. Our customer service has been in contact with you and hopefully, the solution was satisfactory with the refund of the whole order. We would be happy, if you would give us a second chance, despite the problems with your delivery, to show that Firebox's service is indeed much better than we showed with your order. All the best Firebox

Posted 3 years ago

“Excellent service, arrived on time. Will use this vendor again”

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Posted 3 years ago

“Cute and funny gift for a friend. Slightly smaller than I expected but still a decent size”

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Posted 3 years ago

“I ordered personalized face air fresheners on November 26th, had to contact the company because non personalized items arrived and order showed as fulfilled/delivered but the air fresheners were not. I was emailed a separate tracking after requesting it for the air fresheners, it is now December 22nd and i still have yet to receive them. Customer service is responsive and polite. Having to cancel and request a refund because a month ahead of time isn’t enough to get your personalized product in time.”

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Posted 3 years ago

Hi Ramey, thank you for taking the time to review your recent order. We would like to sincerely apologize for the issue of your missing air-freshener. With your item, we had problems during Christmastime and the system could not process the orders. Our customer service has been in contact with you and hopefully, the solution was satisfactory with the refund of the missing item and the continuation of the order at the same time. We would be happy, if you would give us a second chance, despite the problems with your delivery, to show that Firebox's service is indeed much better than we showed with your order. Take care Firebox

Posted 3 years ago

“Poor communication and delivery time not accurate. Package finally delivered a month after ordered. Only got a response after my husband tweeted asking for any updates and a refund”

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Posted 3 years ago

Hello Megan, thank you for the review of your recent order. We would like to sincerely apologize for the issue of you receiving your order very late, and we also apologize for the lack of information regarding the issue. Your package was stored for almost two weeks because, according to Yodel, there were an unusually large number of packages to process. Nevertheless, this should not be used as an excuse for our late feedback. We would be happy, if you would give us a second chance, despite the problems with your delivery, to show that Firebox's service is indeed much better than we showed with your order. All the best Firebox

Posted 3 years ago

“Original item smashed buy courier but replaced straight away to save Christmas”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,721 reviews