Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,723 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,723 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on Dec. 8 and still not delivered. I've emailed a few times with no response AT ALL. Terrible service and don't recommend!”

Helpful Report

Posted 3 years ago

Hello Layna, thank you for taking the time to review your recent order. Firstly, we would like to sincerely apologize for the late delivery of your ordered items, our Fresh Faces and also for the lack of communication about the problem, with late processing by the partner. Our customer service has been in touch with you and sent a message, that delivery comes in time to Christmas according to our partner, and it is annoying for both, that your order has arrived one week later. Hopefully, the item is to your satisfaction. We would be happy, if you will give us a second chance to show you, our service is better as we have shown in Christmastime with your order. All the best Firebox

Posted 3 years ago

“Order item 5718455 on the 4th december. Had to chase last week and waa told would be dispatched by the 17th. Still hasnt been. Phone number doesnt work. No reply to whatsapp or fb messenger. No answer to email. Shocking service. Present is for a young person and need to know if will arrive any time soon.”

Helpful Report

Posted 3 years ago

Hello Chris, thank you for your review of your recent order. Firstly, we would like to sincerely apologise for the problem with your order and also for the lack of communication about the problem. Customer service has been in touch with you to find a satisfactory solution which we hope was to your satisfaction, although the refund cannot replace the gift itself as it would simply make a great gift for Christmas. All the best Firebox

Posted 3 years ago

“You can’t even see what’s on the mug. This is not like the description nor the example picture! Plus they took about a month to ship with no emailed responses.”

Helpful Report

Posted 3 years ago

Hi Jazmin, sorry your order took so long to arrive and for our delayed reply. The mug is heat sensitive so the pictures of your pooch will only spring into life once you've filled the cup with your favourite hot beverage. If the images still aren't showing when you fill it with hot water, please give us a shout because that doesn't sound right at all. Cheers, Firebox

Posted 3 years ago

“Absolutely terrible service. Order was placed on the 7th on December. Still no delivery. I've emailed 4-5 times with no response as to where my order is. Will not be ordering from here again. Shambles.”

Helpful Report

Posted 3 years ago

Hi Robertamay Thank you for taking the time to review your order with us. We are sincerely very sorry that the delivery of the ordered Dog Bowls has not reached yet. It should not happen that you had to wait longer for a response, even though there are a lot of requests at the moment. Customer service has already contacted you and hopefully, they were able to resolve your case to your satisfaction. All the best and Merry Christmas.

Posted 3 years ago

“Customer service has been fantastic! Quick replies and very helpful will order from you again :)”

Helpful Report

Posted 3 years ago

Hey Nina, happy to hear it! Hope you have a great Christmas.

Posted 3 years ago

“I paid for an order on 27th of November 2021, the Tracking said would be delivered on 30th November, I've checked Tracking everyday and everyday it says will be delivered today. now 15th December still no parcel. The bad news is Firebox won't give me my money back or even reply to me. DON'T BUY HERE!!!!”

Helpful Report

Posted 3 years ago

Hey Brian, Thanks for taking the time to review your Firebox experience. We sincerely apologize to you for the fact that your delivery did not arrive, especially now that everyone is waiting for gifts for their loved ones. After clarification with the delivery service, our customer service contacted you and hopefully, the solution reached is to your satisfaction. All the best and Merry Christmas.

Posted 3 years ago

“the gift ideas are great but the execution of the mini figurine from brick yourself didn't match the description I put in at all - e.g. I asked for predominantly bald and I got a full set of hair, I asked for a navy blue office suit with light blue dress shirt and I got a lumberjack blue and red shirt. Which is a bit disappointing for the secret santa gift.”

Helpful Report

Posted 3 years ago

“Ordered something for my sister, and the courier did not inform us of the delivery. I later found it after it had sustained very visible water damage after they left out in the rain. Completely unacceptable. The only reason I am not giving a 1 star review is that this is mostly at fault of the courier, but it is Firebox's responsibility to use reputable couriers. Firebox was rather non-transparent about the process as well, and I simply cannot find an easy means to access customer service on their site”

Helpful Report

Posted 3 years ago

Hi Leon, Thank you for taking the time to write a review on review.io. Our customer service team has already contacted you regarding your order. Unfortunately, the package was damaged during delivery. We are of course very sorry about this and it should not happen. Our customer service has already arranged a refund for you and informed you accordingly. Unfortunately, we have not heard anything more from you. We hope that this solution was satisfactory for you and that you will perhaps give us a second chance. We would be very happy if you stayed with us as a customer. Best regards Firebox

Posted 3 years ago

“Well done Firebox. Ember let me down supplying this smart mug but you stepped up, had it in physical stock, cheaper and delivered in a couple of days. 10/10.”

Helpful Report

Posted 3 years ago

“I have not received my order and no one has responded to me. I have emailed, sent a Tweet, Facebook messaged and Whatsapp messaged but still nothing. I have also tried calling but the number is no longer in use... Now I don't know what to do and don't have enough time to find alternative gifts.”

Helpful Report

Posted 3 years ago

Hi Maisie, Thanks for your review of your order from Firebox. We apologize that there was a problem with your order at the supplier. Unfortunately, attempts to ship the order to you promptly were unsuccessful. Customer service has worked with you to find a solution that we hope is to your satisfaction. All the best

Posted 3 years ago

“The mystery box was stocked with items that would have been considered trash back in 2002.”

Helpful Report

Posted 3 years ago

Hello Liam Thank you for taking the time to review your recent Firebox experience - we appreciate it. Are you not satisfied with the Mystery Box? We're sorry to hear that, as the box is a very popular item and our Buying team work hard to make sure the contents inside each box are carefully curated and provide a good saving to the customer As your expectations were not met, our customer service team has already worked out a solution with you, which we hope will be satisfactory for you. All the best

Posted 3 years ago

“If I could give a zero I would. Package arrived 5 days later than stated on website. Ordered a personalised water bottle, the name colour was supposed to be black when it arrived it looked like the printer ran out of ink its so faintly printed you can barely see it.”

Helpful Report

Posted 3 years ago

Dear Brigitte, Thank you for taking the time to review your Firebox order - we appreciate it. We apologize that your received order did not meet your expectations, which we can very well understand with the water bottle you received. Our customer service team has already contacted you to work with you to resolve the issue. So close to Christmas, unfortunately, only one option remained as a solution and we are sincerely sorry that a Christmas gift was lost for you as a result. All the best.

Posted 3 years ago

“I have been sent someone else’s order. ☹️”

Helpful Report

Posted 3 years ago

Hi there Karen, Thank you for taking the time to review Firebox - we appreciate it. We sincerely apologize that your order was mixed up during shipping, this should not happen, after all, we wanted to satisfy you with the order. Our customer service has contacted you immediately and resent your order. Now you are hopefully in possession of your order and very importantly, you are now also completely satisfied with the order. All the best

Posted 3 years ago

“Ordered products at the end of September and still waiting for order to be delivered in full”

Helpful Report

Posted 3 years ago

Hi Peter, Thank you for taking your time to review your Firebox experience - we appreciate it. We are very sorry that you have not received your personalized socks yet. We understand your anger very well and find it a pity that your experience with Firebox is not a good one. Our Customer service has chased up your request and has already contacted you via email. Hopefully, your matter was solved to your complete satisfaction and that we can continue to welcome you as a customer in our store. Take care Fireboxers

Posted 3 years ago

“Did not get my order”

Helpful Report

Posted 3 years ago

H Celine, Thank you for taking the time to review Firebox - we appreciate that. We apologize that you have not received your order yet. Your product is not shipped from the UK and has a longer delivery time. Customer service has already sent you an email with the tracking data and your package will now arrive in the next few days. Of course, we hope that you will be satisfied with your product and if it is intended as a gift, that you will be able to be fully impressed with it. :) Take care Fireboxers

Posted 3 years ago

“Working with customer service currently to try and fix mine… hopefully it will look a little more like him. I did get a good laugh though and they’ve been very attentive in trying to correct it.”

Helpful Report

Posted 3 years ago

Hi Bailey, Thank you for taking the time to write a review on review.io. You have already contacted our customer service here regarding your order. I also saw that you received a full refund for the items you ordered as you did not like them. We are sorry that you were not satisfied here. We would be very happy if you could give us a second chance so that we can show you that we can do better. Best regards Firebox

Posted 3 years ago

“The item received was unique and quite appropriate for a friend who has everything. Great idea for a gift and the product was just what I expected. Will definitely use them again.”

Helpful Report

Posted 3 years ago

“Fast delivery, excellent products, Will definitely shop again”

Helpful Report

Posted 3 years ago

“Absolutely love my zen garden and inappropriate mug and mystery boxes, some people are gonna be happy at Xmas, great service fast delivery. Amazing products. Thank you”

Helpful Report

Posted 3 years ago

“Really disappointed with the product. I recognise you are not magicians but the stripes needed to be vertical as in the picture I sent. Whilst the key ring looks not a lot like my son , if the stripes had been correct I could possibly have used it.”

Helpful Report

Posted 3 years ago

Hi Jayne, Thank you for taking the time to leave a review of your experience with Firebox. It's a pity that your experience with the gadget is not positive. We sincerely apologize that the Brick Yourself™ Keyring - Personalised Mini Figure did not arrive at your satisfaction. Our customer service has chased up your case and hopefully, it has now been resolved to your satisfaction and we were able to change your experience to a positive one after all. Take care Fireboxers

Posted 3 years ago

Firebox is rated 4.4 based on 4,723 reviews