Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,739 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,739 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firebox is great for having unique gift ideas however, I’ve had issues on multiple occasions where items have arrived broken. Getting them exchanged has taken a long time and has in the past, the exchanges item also came broken! On the last occasion I ordered a plant pot over a month before Christmas. I had no delivery information and when it did arrive it was chipped. As it was a Christmas gift that previously sold out the year before I was really disappointed but ordered an exchange As I had enough time, even sending proof of postage for the broken item to have a replacement sent out sooner. It was never sent out and the item was sold out again so I had to scramble to come up with a new idea For a gift with only days to spare and It didn’t compare to the original idea. Another gift came with a foreign adapter though that info wasn’t specified in the description. I don’t think I’ll be using Firebox again which is a shame as the gift ideas are always very cool at the holidays.”

Helpful Report

Posted 5 years ago

Hey Radhika, We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We did send out a replacement to the item that was damaged in transit and due to the further issues you experienced, you were refunded for the item and given a voucher for a replacement gift. We are so sorry that we disappointed you in this occasion. Kind regards, Firebox

Posted 5 years ago

“I've always found Firebox to be a reliable service with every purchase. Their website describes their products well and I particularly love the strange range of quirky products that they sell”

Helpful Report

Posted 5 years ago

Andrew! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“Worst place I have ever bought from my package took weeks longer than it was supposed to and when I got the package it was all beat up and holes in the box.”

Helpful Report

Posted 5 years ago

“Reliable delivery service with a well parcelled (and so safe) present with good value for money!”

Helpful Report

Posted 5 years ago

Hey there nameless stranger, Thank you so much for being the best and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“Christmas gift, they thought cup was great and kept drink warm for an hour...”

Helpful Report

Posted 5 years ago

Hey heyyy, Thank you so much for being so wonderful and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“I ordered something. It arrived 48 hours later. I'm happy with that. OK, they could have wrapped it in grade A wallpaper with a smile and a 'thank you' card, but then they'd probably have put the price up.”

Helpful Report

Posted 5 years ago

Deke, Thank you so much for being amazeballs and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We're going to think about that wallpaper suggestion... Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“Good array of different products.”

Helpful Report

Posted 5 years ago

Ian! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“Excellent service, prompt delivery.”

Helpful Report

Posted 5 years ago

Hey there stranger, long time no see. Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“Service gud products unique..delivery charge over priced.”

Helpful Report

Posted 5 years ago

Belinda! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We appreciate your feedback on the delivery and we will take it on board, we do want to make improvements on the options available. Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“The 4 boxes were alright, certainly we felt that we could have received better things to make our money's worth, but I guess we were trying our luck with mystery boxes!!!”

Helpful Report

Posted 5 years ago

Hey Christina, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. That's the thrill of the mystery... It's a risk. But we think its a risk worth taking 😉 Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“This most recent transaction was to replace one done in the festive period. Although initially disappointed, I can say that the end result and the efforts of the customer service staff to sort everything out was really commendable and I am very satisfied with the outcome and overall interaction.”

Helpful Report

Posted 5 years ago

Our dearest Lee, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“Was happy with quality of item, and shipping was quick despite being from overseas.”

Helpful Report

Posted 5 years ago

Well hello there, unknown human bean. Thank you so much for being amazeballs and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“I was a little bit hesitant about internet shopping from a company that was not part of the ‘big’ collection that most people use but I have to say I was VERY happy that I did. There were no issues with the simple and straightforward buying process and the item arrived in good time and was excellently packed. The item, a heatable llama, is of very good quality and was well received by my partner. All in all I would happily use Firebox again and recommend them to anyone who listens.”

Helpful Report

Posted 5 years ago

Well hey there Dan, Welcome to the Firebox fam! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“Sells stuff you can’t find anywhere else. Reliable”

Helpful Report

Posted 5 years ago

Eleanor! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“Ordered a product for someone's birthday and paid extra for delivery so it would arrive on time. Product did not arrive and when I got in touch was told that there hadn't been an update on my order and it appeared to be late. Although I got a refund I would not use Firebox again.”

Helpful Report

Posted 5 years ago

“Love firebox and bought quite a bit of stuff from them. However really disappointed as the power lead broke after a few uses and really struggling to find a replacement”

Helpful Report

Posted 5 years ago

“Item never turned up and it took way too long to sort. Spoiled Christmas present idea”

Helpful Report

Posted 5 years ago

Hey there, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We've looked into your order and reached out to you directly on Feb 3rd as we were very concerned by your experience. You were e-mailed by an advisor on Jan 22nd making you aware that the order was returned back to us due to failed delivery. We offered you the choice between a full refund or replacement. Unfortunately, we have not heard back from you at all on how you would like to proceed. Should you still need any assistance with this order, do not hesitate to respond to our e-mail at your earliest convenience. Kind regards, Firebox

Posted 5 years ago

“Have used Firebox for Christmas shopping for many years - always a great selection of unusual products, and never any problems with delivery times even at that time of year. Would recommend.”

Helpful Report

Posted 5 years ago

Hey mysterious stranger, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“I bought these face masks for my sister at Christmas. She loved them! They are a great gift for someone who loves Disney princesses.”

Helpful Report

Posted 5 years ago

Erika! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

“The present was delivered fast and they had different kinds of present.”

Helpful Report

Posted 5 years ago

Hey stranger, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 5 years ago

Firebox is rated 4.4 based on 4,739 reviews