Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,730 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,730 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the sandwich tin for my 21 year old son. It's cool and not like any other lunchbox I've seen. He loves it. The only moan is that it's quite small, so only one drink with the food can fit. Good quality item”

Helpful Report

Posted 1 year ago

“Excellent and very fast delivery”

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Posted 1 year ago

“Fast and efficient service. Excellent product at incredible price. The perfect birthday present for my great nephew.”

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Posted 1 year ago

“I ordered the pet picture. Saw it advertised on National Pet day a few weeks ago. Wasn’t sure what too expect… but Omg uploaded my pic, customised it and it arrived 2days later and absolutely love it 🐾 she’s had lots of compliments 😻 So happy with it!!”

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Posted 1 year ago

“We experienced a problem with a night light that we'd bought for our daughter. I have to admit that I did feel a bit hopeless when I contacted the customer service department as I just assumed that they'd tell me there was nothing they could do and just move me swiftly along. I was so wrong, I spoke to a lovely guy called Cameron who spoke to me like a real person and bent over backwards to sort our problem. Honestly he could not have done more, I was kept well informed, sent a replacement and received a follow up email to make sure everything was okay. Thank you so much for restoring my faith in companies who actually care about their customers! #givecameronaraise”

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Posted 1 year ago

“Ordered the Personalised Cinema Poster for my husband on our first anniversary. It was so easy to upload the photo and edit the text. The poster was delivered within three days of ordering, and tracking was really easy. The poster was exactly as it looked on the website, absolutely perfect and my husband loved it. Excellent experience all round, would 100% recommend.”

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Posted 1 year ago

“Really great product and speedy delivery. Customers service was brilliant too. Esp shout out to Cameron who sorted out a printing issue. Deffo recommend.”

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Posted 1 year ago

“Great, And very speedy...”

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Posted 1 year ago

“Ordered personalised Prosecco for my mum for Mother’s Day got it delivered to her house arrived before Firefox said and Mum was over the moon with her present, all-round brilliant”

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Posted 1 year ago

“Love the naked ramblers, great fun small gift fast delivery”

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Posted 1 year ago

“Great product at a fantastic price !”

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Posted 1 year ago

“Quality of the personalised clothing was great !”

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Posted 1 year ago

“Lovely product for a valentines gift! Super fast delivery and such a fantastic company to buy from! Absolutely love FireBox!!”

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Posted 1 year ago

“Ordered the Netflix photo and frame. Really happy with the result. Delivery was great and well packaged. I would recommend Firebox and I'd happily order from them again.”

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Posted 1 year ago

“Delivery was quick and no hassle, the product (Puzzle box) Great fun”

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Posted 1 year ago

“Great product makes me smile when I have my cuppa 😄”

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Posted 1 year ago

“Great prices, always delivered quickly”

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Posted 1 year ago

“Have always found Firebox interesting and have used a few times now, ordering and communication have always been hassle free, not always the cheapest but quality makes up for it, fully recommend.”

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Posted 1 year ago

“Bought as a gift. Èxcellent price fairly quick delivery. Very happy customer”

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Posted 1 year ago

“fast and exactly what the description said. love it”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,730 reviews