Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,720 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely chuffed to bits with the photo towel. My other half loved it. Nice quality fabric and the pictures look great. It's washed lovely. Only downside is it can't be tumble dried, which means it's not very soft when dry. He's happy with though so that's what counts.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your review and your kind words. HURRA... 🥳 We're sorry your towel isn't dryer safe, but a trip to the dryer would almost certainly damage the images on your towel. We can understand you though, who doesn't love a soft, cosy towel! 😎 Have a great day and we look forward to receiving another order from you. Cheers, Firebox

Posted 2 years ago

“My order arrived super fast and the birthday can looked amazing as it was a surprise for a birthday. Really pleased with this order and will definitely be ordering again in the future.”

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Posted 2 years ago

🤩😍😎 We do a joy dance!

Posted 2 years ago

“Fast delivery Good tracking system And finally I found something too spicy for him 😊”

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Posted 2 years ago

“Fast delivery great service”

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Posted 2 years ago

“Super fast service. I love these little pearls of pleasure in my bath, really does soften the skin and make one feel less crackly in winter.”

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Posted 2 years ago

Hi Shirley, Yay! 🤩 Your ⭐⭐⭐⭐⭐ review makes us do a dance of joy, smile broadly and celebrate. 🥳 Thank you, this is what we do it for! Cheers, Firebox

Posted 2 years ago

“Great product good quality and service very quick delivery 👌”

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Posted 2 years ago

“As shown on the website - matched the detail - was high quality and came the next day!”

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Posted 2 years ago

“Excellent service. Fast and reliable.”

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Posted 2 years ago

Hi there, Wow, a 5-star rating, that's great. 😎 Thank you very much. We will pass on your praise to our team. We are already looking forward to your next order. Best regards Firebox

Posted 2 years ago

“Great item, bought as a gift for my favourite brother-in-law. He is very happy with it. The only drawback is there was no actual fire in the box”

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Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

“Good choice of products, fast and efficient delivery.”

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Posted 2 years ago

🤩😍😎 We do a joy dance!

Posted 2 years ago

“Placed an order on the 13th of December 2022 and have still not received it yet and despite sending an email and filling out 2 enquiries in online support have had no response from anyone. The order had quite a few items totalling nearly £100 which I am still out of pocket for. The order did have personalised items which I had assumed might have delayed the order meaning it hadn’t been delivered in time for Christmas however it has now been over a month with still no signs of it and to not even get a response when trying to contact customer services is disappointing. Luckily I paid with PayPal and should be able to raise a dispute with them for a refund”

Helpful Report

Posted 2 years ago

Hi Johnny, Thank you so much for sending us a review here. Our customer service contacted you by email in February, but did not receive a reply from you, which is a shame. We take our customers' feedback very seriously, even if it is negative. We also learn from our mistakes and can always improve. We would be very happy to hear from you again and wish you a nice day. Cheers, Firebox

Posted 2 years ago

“Great product. Unfortunately, had to pay a ridiculous amount of tax/fees to get delivered from the UK to Ireland.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. You informed us, that you had to pay extra costs here again because the delivery went to Ireland. Delivery outside the UK may be subject to local import duties, custom duties or taxes, which are your responsibility where they apply. We know it sucks. Unfortunately, we cannot advise you what these charges will be and Firebox is not responsible for them. Our customer service has already contacted you and offered you an appropriate solution. Unfortunately, you did not respond to our message. We would be very happy to hear from you again. Cheers, Firebox

Posted 2 years ago

“This item led to me having 3really relaxing hot chocolate drinks, most welcome in this very cold weather snap. Thank you so much”

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Posted 2 years ago

“I have experienced great customer service and have been respected to full degree. Unfortunately I ordered very close to Christmas and am still waiting for my order. Hoping when it comes it will fullfill my expectations! Great experience.”

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Posted 2 years ago

Hi Lewis, Thank you for your kind review and your praise, which we are of course happy to pass on to our team. 🤘 We hope, of course, that you have received your ordered item and that you have a lot of fun with it. 😋 We are already looking forward to your further orders. Best regards Firebox

Posted 2 years ago

“Quick delivery, quality items”

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Posted 2 years ago

“Getting hold of someone from customer service is near impossible. Then, they take ages to reply. Was told for a week to expect my delivery ‘tomorrow’. Then was told it was lost. Then was told it had been returned to them, and then was refused to be re-sent the order. Firebox. It’s nearly 2023. Focus on your customer service and helping people get what they have ordered. Could have easily sorted my problem but was too much ‘red tape’. By looking at the other recent reviews it seems that I’m not the only person who’s received this terrible customer service. (Adding due to reply) I did speak to your customer service, however it took over a week for this problem to be resolved which was response taking way over 24hours. I was also full on refused re delivery even though it had been sent back to firebox. This is the 3rd time that I’ve had a problem using firebox, and by looking at other peoples reviews I can see it’s been a similar issue for a lot of other people. Won’t be ever using you guys again.”

Helpful Report

Posted 2 years ago

Hello Ross, Thank you for your honest review. We apologize to you here for having such difficulties with the order. We have seen that you have already been in contact with our customer service team, and they have explained exactly what went wrong. Unfortunately, Yodel could not be relied upon, and we have initiated a refund of your order, which should have arrived by now. We're sorry again for the inconvenience and hope that you'll stay with us as a customer so that we can show you that we can do things better. We wish you happy holidays and a happy new year! Best regards Firebox

Posted 2 years ago

“Hi there. I gave my partner the levitos cosmos light for Christmas and after an hour of trying we could not get it to float ☹ very disappointed ... it kept pulled down to the base. Any tips for getting it to work?”

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Posted 2 years ago

“LOVE firebox. My family have used them for quite a few years; always great quirky items and decent value. Love the branding & voice; it’s informal & fun. Highly recommend over Prezzybox, NotOnTheHighStreet, IWOOT, etc. No company’s perfect though – Here are some improvement areas: The address section when ordering is not in a logical order (should be First Line, Town, Postcode), and the prompts are hard to understand because they’re not in line with the fields. You should have a Webchat function to talk to you, because emailing and tweeting is slow. The Where’s My Order page is perfunctory; it doesn’t give you an update if it’s a personalised item / thirdparty item.”

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Posted 2 years ago

“Waited a several weeks but Items never arrived. I will not have the items I ordered to give as gifts at Christmas. Non existent customer service. No reply to email and no phone number to call. No way to track package. No way to get a refund. Absolutely terrible.”

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Posted 2 years ago

Firebox is rated 4.4 based on 4,720 reviews