Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order took a bit longer to be dispatched, not realising it was Black Friday when I ordered (I know, I've been living in a cave 🤦‍♀️). It was a Secret Santa present I needed to take into work today so I contacted Firebox and my order got prioritised and dispatched straight away and it arrived on Saturday. Amazing customer service, despite the current world wide chaos they still managed to get my order out quickly. Five stars!”

Helpful Report

Posted 4 years ago

Thanks, Anna! We appreciate the time you've taken to review and rate Firebox a whopping 5-stars! 🌟 We're delighted we could ship your goodies just in time for the Secret Santa event. Merry Christmas, The team @ Firebox

Posted 4 years ago

“I ordered 6 items from Firebox. I received 5 of the items in 3 different deliveries, and the last one (personalised gift wrap that I was going to use for all the other items which were Christmas gifts) probably got lost and I did not receive it. Two weeks have passed and Firebox was not able to track the parcel despite the ridiculous amount of money spent for the delivery (€22,75), and asked me to wait one month before I can request a refund (and of course it's going to be too late for Christmas) In the I did not receive a refund and I cannot use the gift wrap to ship my Christmas presents. The only thing they did was refunding me of half the shipping cost.”

Helpful Report

Posted 4 years ago

Hey friend, Thanks for taking the time to review Firebox, though we are sorry that this was not the experience we both hoped for. We've looked into your order and can see you've been waiting on your personalised wrapping paper, which was dispatched individually. We are so sorry this item is running late. The shipping charge of €22,75 that you mention, covers the postage and packaging cost of all 5 items. We have refunded you the 50% of this cost for the delay experienced with one of these five items in your order. As our colleague has advised, we are afraid that we have to allow a further 10 working days for the parcel to turn up. This is due to the COVID-19 impact on delivery services. We have received reports of nation-wide delays. We are truly sorry for this delay. Rest assured that should you be without parcel on Dec 17th, we will issue you a full refund for the missing item. In the meantime, should there be anything further that we can do then don't hesitate to get back in touch with us via e-mail on info@firebox.com Regards, The Firebox team

Posted 4 years ago

“My order arrived with only one side printed (should have been both) - Annabelle was absolutely amazing! I got a reply SO quickly with a voucher code to re-order immediately. Amazing customer service, really happy! Thanks Firebox and more importantly, thank you to the lovely Annabelle!”

Helpful Report

Posted 4 years ago

Hey Abby, Thanks for reviewing and rating Firebox. We're delighted to hear about your latest experience and most notably, that our superstar Annabelle was on hand to help you. Thank YOU. Take Care, Firebox

Posted 4 years ago

“Had a parcel not turn up and was all sorted within a week new package ordered and delivered straight away 10 out of 10 customer service i dealt with andrew would recommend them no probs”

Helpful Report

Posted 4 years ago

Hey Graham, Thanks for taking the time to review Firebox. We're glad we could help you with your adventurous parcel. Andrew is a superstar, we'll give him a pat on the back. Cheers, Firebox

Posted 4 years ago

“Firebox has amazing customer service! I sent an email about a product issue, Andrew was back to me as a real live person within 24 hours. We had to wait a week for a confirmation, he told me to email him again at that time - again back to me within 24 hours, problem resolved with friendly professionalism and a gif/meme game that is STRONG and deeply appreciated. Go shop here!”

Helpful Report

Posted 4 years ago

Thanks, Sue! We appreciate the time you've taken out of your day to review Firebox. We are glad you reached out to us so we could rectify this mishap for yo. All the best, The team at Firebox

Posted 4 years ago

“ANNAAAAAAAAAABEEEEEEEELLLLLLLLEEEEEE Shout done. You so deserve it. I love Firebox & Annabelle”

Helpful Report

Posted 4 years ago

Hey stranger, Annabelle loves you too. Thanks for reviewing Firebox! Merry Christmas, Firebox (and Annabelle)

Posted 4 years ago

“Brilliant stuff and great service”

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Posted 4 years ago

Hi Anon, thanks for reviewing and rating Firebox. You're brilliant! Cheers, The team at Firebox

Posted 4 years ago

“There was an issue with a package delivered by yodel to where I did not receive it but I got a confirmation email from yodel saying it was left in a safe place. I messaged firebox as soon as I was home and this morning the lovely Annabelle was able to sort out a refund for all the missing items.”

Helpful Report

Posted 4 years ago

Howdy stranger, We appreciate you. We appreciate you for shopping, reviewing and trusting Firebox. We're glad our customer services superstar, Annabelle was able to help with your order and righting all that went wrong. Merry Christmas, Firebox

Posted 4 years ago

“I have not recieved any order codes for my order placed on the 2 december even though payment has been taken”

Helpful Report

Posted 4 years ago

Hi Keith, Thanks for reviewing Firebox. We're sorry to hear you haven't received your order confirmation. We'd be happy to re-send that for you - probably got lost in your junk box! Do e-mail us: info@firebox.com We'd love to help. Cheers, Firebox

Posted 4 years ago

“I made a mistake with a order Santa doll with picture on it .I wrongly complained as product was not same as advertised..my fault in not understanding properly.what an amazing customer service from crystal not a word how I got it wrong and they talked me through step by step .The dolls with personal pictures on are funny, quirky,bigger than seems in picture and not flimsy very sturdy would certainly recommend .”

Helpful Report

Posted 4 years ago

Hey Jacqueline, thank you for taking the time out of your day to review and rate Firebox. We're so humbled by your kind words and absolutely delighted our customer services gem, Crystal, was such an integral part of making sure we helped you with this. Merry Christmas, Fireboxers

Posted 4 years ago

“Tom was excellent! So efficient and helpful!”

Helpful Report

Posted 4 years ago

Hey stranger, Thanks for reviewing Firebox and providing us with a fantastic 5-star rating. Tom is indeed excellent, glad he helped! Cheers, Firebox

Posted 4 years ago

“Andrew Brind Is an absolute legend. Hands down, the best, quickest and genuinely sincere customer service I've ever received. Basically, an order was sent to a relative with the wrong name engraved on it. That with the fact I had no email updates on the order meant that I couldn't warn them it would be arriving. So when they opened it...well let's just say there was a ton of confusion! But we also laughed a lot too. Anyways, Andrew Brind sorted it all out in a flash. Any chance you could give him a raise? Or at least a gift of some kind. Anywho... You guys made us happy 😊”

Helpful Report

Posted 4 years ago

Hey Jade, Thanks for taking the time to review Firebox. We're delighted to hear how our customer services champ, Andrew, was able to right all the wrongs in this latest order you placed. We'll definitely pass this on to the powers that be. Merry Christmas, Firebox

Posted 4 years ago

“Always a go to for Christmas and birthday gifts, novelty items and amazing customer support. Recently enquired a apt a package that left 10 weeks ago but not received and Puju who responded quickly and gave a full update of everything was extremely helpful!”

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Posted 4 years ago

Thanks for reviewing Firebox, Lyssa. We are so humbled to be your go-to spot for the best gifts around. We are delighted to be part of your celebrations this season. Cheers, Firebox

Posted 4 years ago

“3 out of the 4 items I ordered arrived damaged. Two were ripped and the other had a part missing. I’m really disappointed as they’re Christmas gifts.”

Helpful Report

Posted 4 years ago

Hiya Annie, Thanks for reviewing Firebox - though sorry that it wasn't the experience we both hoped for. We e-mailed you directly on Dec 8th, but have not heard from you. We'd really love to help, so do feel free to e-mail us back at your earliest convenience. Regards, Firebox

Posted 4 years ago

“Despite an issue with an item, this was resolved incredibly quickly and they really went above and beyond to resolve! Thanks for your brilliant customer service! Very happy with the other items received.”

Helpful Report

Posted 4 years ago

Hey you, thank you. We appreciate the time you have taken out of your day to review Firebox We are over-the-moon knowing we made this so special for you. Mission accomplished. Cheers, Team @ Firebox

Posted 4 years ago

“I had a failed delivery. I contacted fire box, Andrew contacted me straight away and sorted out my re delivery. Puurrfect!! 😁”

Helpful Report

Posted 4 years ago

Hey Anita, Thank you so much for reviewing Firebox, we are delighted to hear it has been the fantastic experience we both hoped for. All the best, Firebox

Posted 4 years ago

“There was a minor problem when ordering an alcohol product in a bundle of Christmas orders I purchased. A proof of ID was needed, so only half of my packages appeared at my house. A Firebox employee (Andrew Brind) was extremely helpful in explaining the situation over email and efficient in reviewing the ID when I sent this over and dispatched that very same day. Fantastic and helpful team!”

Helpful Report

Posted 4 years ago

Thank you so much for reviewing Firebox, Simon. We're delighted to hear that our colleague Andrew was able to work his magic and help make sure this was the best possible experience for you. We really appreciate you shopping with Firebox. Cheers, The team at Firebox

Posted 4 years ago

“Received my order very promptly. Unfortunately 2 items were damaged in transit. I sent an email with a photo to Firebox and had an immediate apology from Andrew Brind and confirmation goods are being replaced immediately. Sometimes things go wrong that are beyond a company's control but it's the way they put things right that they should be measured by. Certainly, no complaints here. Thank you.”

Helpful Report

Posted 4 years ago

Hello Vanessa, WOW - thanks for this. We really appreciate the time you have taken to review Firebox. We pride ourselves in delivering the best possible customer service, especially when things go askew. We are glad you came to us so we could right the wrongs. You're a legend. All the best, Firebox

Posted 4 years ago

“realised I forgot to add a product to my order and Annabelle emailed me a free delivery voucher straight away, a true hero indeed 😤😤”

Helpful Report

Posted 4 years ago

Hey stranger, Thanks for reviewing Firebox and giving a shiny 5-star rating! We are glad Annabelle took good care of you with your latest order. Truth is, you are the real hero in this story. Take care, Firebox

Posted 4 years ago

“I had some questions about shipping details and I sent an email. Customer service returned to my email and helped me in about 10 minutes. Customer service advisor was a very kind and helpful person. All of my questions answered in just 10 minutes and I am so grateful that I bought my products from Firebox. Thank you so much again for your quality and kindness Firebox team. :)”

Helpful Report

Posted 4 years ago

Wow Ece - thanks for this fantastic review! We are so pleased that your interaction with Firebox has been so positive. We pride ourselves in providing the best customer experience possible. Thank YOU and all the best, The team at Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,721 reviews