Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,739 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,739 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is worth the money!”

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Posted 5 years ago

Thanks, Louise. Glad you think so too! All the best, Firebox

Posted 5 years ago

“I received my order of chocolate bombs, one of which was broken in transit, I spoke with annabelle over WhatsApp, who was very kind and understanding, very quick response and informed me that the chocolate bombs were sadly out of stock, but she sorted me out a refund the same day, very happy with the service provided by annabelle ☺️ thank you”

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Posted 5 years ago

Hey there Sabrina! Thank you so much for reviewing Firebox and giving such wonderful feedback. We are glad you brought this matter to our attention so we could rectify all the damage done by the postie. We still wish we could have replaced the goodies instead, so sorry about that. Merry Christmas, Fireboxers

Posted 5 years ago

“Firebox's customer service is unreal! Childe has been absolutely amazing in dealing with my order (and my numerous emails). Other companies should learn from you guys on how to treat your customers well :) x”

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Posted 5 years ago

Thanks for reviewing Firebox, Emma! We appreciate the time you've taken to rate us (a whole set of 5 stars!) and provide us with feedback on your latest experience. We are over the moon to know that Childe took such good care of you. She makes us proud. Thanks again! All the best, Firebox

Posted 5 years ago

“Fantastic customer service! I was being pretty annoying about amending an order but Annabelle helped get everything sorted to align with my expectations, and I could honestly ask for nothing more. Brilliant service, will be sure to buy more from here!”

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Posted 5 years ago

Thanks, Sid! We are so grateful for your review and 5-star review 🌟 Annabelle is a champ in our customer services team, we are delighted to hear all about how well-looked after you felt. Thanks for everything, Sid. Take care Firebox

Posted 5 years ago

“My delivery got lost in the mail and Crystal in customer service was very quick to respond and send out the item again and with faster shipping than I was going to get before. So helpful and I got the product within like a week. Couldn’t be happier. Thank you thank you!”

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Posted 5 years ago

Hey friend. Thanks for reviewing Firebox! We're delighted our customer service superstar wowed you with her magic. Hope you enjoy every single one of your goodies. Cheers. Firebox Team

Posted 5 years ago

“Customer service is always the best with this company. Never had the slightest fault with them. Whenever anything went wrong, let me add normally something I’ve done wrong with my order. They’ve fixed it effortlessly.”

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Posted 5 years ago

Hey names-less stranger, thank you so much! We appreciate the time you've taken to review Firebox and share with us your latest experience. We pride ourselves in having the best customer services team. Glad you brought this to our attention so we could help! Merry Christmas, Firebox

Posted 5 years ago

“On this occasion, I would like to publicly praise the Firebox company and Mr Andrew from customer service. The shipment with my order was lost in the delivery process and was never delivered to me. Angry and sad I contacted customer service and Mr Andrew sent me the same item again without any problems. I can’t say how thrilled I was with his decision and how grateful I am for it. Very often I have the opportunity to contact various customer service and on this occasion I want to publicly express my enthusiasm Firebox company customer service since this kind of humanity and professionalism is not experienced often. I would like to take this opportunity to publicly thank Firebox and Mr Andrew for everything they have done for me and wish them much more business and private success. Keep up the good work. Greetings, Sanja”

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Posted 5 years ago

Hey Sanja, Wow. What a review. Thank you so much for reviewing Firebox and providing us with such fantastic feedback on your latest experience. We're glad you brought up the mishap with us so we could right all the wrongs. Mission accomplished. Enjoy your Harry Potter Self Stirring Mug, it truly is magical! Merry Christmas, The Firebox Team

Posted 5 years ago

“On this occasion, I would like to publicly praise the Firebox company and Mr Andrew from customer service. The shipment with my order was lost in the delivery process and it was never delivered to me. Angry and sad I contacted customer service and Mr Andrew sent me the same item again without any problems. I can’t say how thrilled I was with his decision and how grateful I am for it. Very often I have the opportunity to contact various customer service and on this occasion I want to publicly express my enthusiasm Firebox company customer service since this kind of humanity and professionalism is not experienced often. I would like to take this opportunity to publicly thank Firebox and Mr Andrew for everything they have done for me and wish them much more business and private success. Keep up the good work. Greetings, Sanja”

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Posted 5 years ago

“Exceptional customer services. This is a company who are happy to help with any questions or queries. Highly recommended to all. The gift I ordered is perfect and exactly how it stated. Will 100% be using them again”

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Posted 5 years ago

Hey Sean, you absolute superstar! Thanks for reviewing and rating Firebox. We think you are exceptional too. We look forward to your return, make sure to say hi. Cheers, Firebox

Posted 5 years ago

“Customer Service is absolutely amazingly friendly and helpful! My Parcel got lost (I blame DHL) and Andrew from Firebox support was quick to respond and always helpful in getting my items to me as quickly as possible! I will definitely be ordering from this company again!”

Helpful Report

Posted 5 years ago

Hey Marissa, Thanks for taking the time to review Firebox. We're delighted to hear your feedback on your latest experience. We're so glad our customer services legend, Andrew, took good care of you throughout this kerfuffle with the lost parcel. All the best, Fireboxers

Posted 5 years ago

“I ordered a present for my daughter and within hours I found out it was the wrong one. The team were excellent at advising what I needed to do to arrange the return and a refund was processed efficiently. Very happy”

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Posted 5 years ago

Thanks, Keeley! We are so grateful for the time you have taken out of your day to review Firebox. We are so glad you brought this mix-up to our attention and our customer services team could advise you on next steps. We are very happy too. All the love, Firebox

Posted 5 years ago

“My customer service advisor, Andrew was an absolute ROCKSTAR. I purchased a gift and wanted to send it directly to my sister so it would arrive in time for Christmas but accidentally put my address. I was told that the information was already sent to their supplier but Andrew was able to get the information quickly to the supplier and update my order!”

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Posted 5 years ago

Hey Cristine, thank you for reviewing and rating Firebox. YOU are the ROCKSTAR. We are glad you bought this into our attention so we could fix it for you. We're so excited for you receive your gift. Cheers, The Firebox team

Posted 5 years ago

“Following a bit of a muddle with the wrong bottle arriving, some of the BEST customer service ever, where staff responded to me super quickly, fixed it all within a few minutes, sent out a new bottle and sent a really lovely email. Fab. Plus it all arrived well wrapped, super quickly and undamaged. Fantastic selection. :D”

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Posted 5 years ago

Thanks, Ria! We're so humbled by this wonderful review and fantastic 5-star rating 🌟 We're glad you came to us for help and we were able to ship out the correct stuff. Sorry about the mix-up. Take care, Firebox

Posted 5 years ago

“Brilliant customer service !”

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Posted 5 years ago

Thanks Paula! We pride ourselves on delivering the best customer service possible. Glad to hear your latest experience was as we both hoped. Cheers, The team @Firebox

Posted 5 years ago

“I didn't receive an item, I WhatsApp them and got a message back straight away they're sending me one out. Fantastic customer service, prompt, very polite and helpful response.”

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Posted 5 years ago

Hey Deana, thanks for being so fabulous and reviewing Firebox! We are so glad you reached out and we were able to help by working our magic. All the best, The team at Firebox

Posted 5 years ago

“I placed an order recently which Yodel delivered a day early. whilst I was away, even though I had planned for it to be delivered when I was in. Unfortunately I don't have concrete proof, but I suspect this resulted in some very unscrupulous neighbours stealing some of the contents. Whilst the fault is really with Yodel and said awful neighbours, Firebox did all they could to fix the issue with good humour and kindness, by replacing the missing items, which restores my faith in humanity somewhat. Thanks Childe, you are brilliant! I would definitely recommend ordering from them, a company that actually cares about it's customers! Thanks again! :-)”

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Posted 5 years ago

Wow, Martin! We are so humbled by your lovely review. Thanks for taking time out of your day to share your latest experience with Firebox. We are delighted you reached out to us about this issue so we could right all the wrongs. Childe is a superstar, glad to hear she looked after you so well! Merry Christmas, Firebox

Posted 5 years ago

“Amazing customer service , Not your usual automated responses. I received personalised emails with a great sense of humour with my issue being resolved quickly. Andrew Brind your an absolute legend !!”

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Posted 5 years ago

Hey anonymous stranger, We are so delighted by your review of Firebox - many thanks! We are a very humorous bunch, and Andrew does have some fantastic jokes! Until next time, Firebox

Posted 5 years ago

“Fantastic service, super speedy delivery, 100% recommend. Thank you”

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Posted 5 years ago

Hey Anna, Thanks for reviewing Firebox. We are 100% buzzing from hearing that you loved your entire experience. You deserve only the best. All the best, The Fireboxers

Posted 5 years ago

“My order took a bit longer to be dispatched, not realising it was Black Friday when I ordered (I know, I've been living in a cave 🤦‍♀️). It was a Secret Santa present I needed to take into work today so I contacted Firebox and my order got prioritised and dispatched straight away and it arrived on Saturday. Amazing customer service, despite the current world wide chaos they still managed to get my order out quickly. Five stars!”

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Posted 5 years ago

Thanks, Anna! We appreciate the time you've taken to review and rate Firebox a whopping 5-stars! 🌟 We're delighted we could ship your goodies just in time for the Secret Santa event. Merry Christmas, The team @ Firebox

Posted 5 years ago

“I ordered 6 items from Firebox. I received 5 of the items in 3 different deliveries, and the last one (personalised gift wrap that I was going to use for all the other items which were Christmas gifts) probably got lost and I did not receive it. Two weeks have passed and Firebox was not able to track the parcel despite the ridiculous amount of money spent for the delivery (€22,75), and asked me to wait one month before I can request a refund (and of course it's going to be too late for Christmas) In the I did not receive a refund and I cannot use the gift wrap to ship my Christmas presents. The only thing they did was refunding me of half the shipping cost.”

Helpful Report

Posted 5 years ago

Hey friend, Thanks for taking the time to review Firebox, though we are sorry that this was not the experience we both hoped for. We've looked into your order and can see you've been waiting on your personalised wrapping paper, which was dispatched individually. We are so sorry this item is running late. The shipping charge of €22,75 that you mention, covers the postage and packaging cost of all 5 items. We have refunded you the 50% of this cost for the delay experienced with one of these five items in your order. As our colleague has advised, we are afraid that we have to allow a further 10 working days for the parcel to turn up. This is due to the COVID-19 impact on delivery services. We have received reports of nation-wide delays. We are truly sorry for this delay. Rest assured that should you be without parcel on Dec 17th, we will issue you a full refund for the missing item. In the meantime, should there be anything further that we can do then don't hesitate to get back in touch with us via e-mail on info@firebox.com Regards, The Firebox team

Posted 5 years ago

Firebox is rated 4.4 based on 4,739 reviews