Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,723 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,723 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing efficiency this company , dealt with someone on there WhatsApp about a return , only returning as it was an unusable present... you try brewing beer with a 3 year old girl and 6 year old boy at your need 24/7 lol great company will def use in future 👍”

Helpful Report

Posted 4 years ago

Hey Simon, Thanks for taking time to review Firebox - we appreciate it. We look forward to your return! 🍺 Cheers, Firebox

Posted 4 years ago

“From ordering and my help with customer service support was an absolutely first class experience as usual. I have no problem in recommending.”

Helpful Report

Posted 4 years ago

Alrighty, Thelma! Thanks for reviewing and rating Firebox! 💖 We're really please to hear this was the wonderful experienced we both hoped for. Take care, The Firebox Team

Posted 4 years ago

“Shaneen gave excellent customer service! I’d made an error on my order and Firebox offered a goodwill gesture to resolve my problem. I will happily be using the website again and recommending too!”

Helpful Report

Posted 4 years ago

Hey there anonymous friend, Thanks for being such a gem, and reviewing Firebox. Mistakes happen, glad you got in touch and we could work our magic. All the best, The Firebox Team

Posted 4 years ago

“awesome gifts they are so fun to look at i joke around with my friends when scrolling through these.”

Helpful Report

Posted 4 years ago

“Customer service is outstanding! Shaneen did their best to solve the issue I had, and did so very quickly! Wonderful!”

Helpful Report

Posted 4 years ago

Hey Steph, You're not too bad yourself 😉 Thanks for being so amazing and taking some time to review Firebox! So good to hear how wonderful your interaction with our customer services team was - thanks again! Take Care, The Firebox Team

Posted 4 years ago

“Very quick reply and provided the exact information I was looking for. Couldn’t ask for any better service :)”

Helpful Report

Posted 4 years ago

Hiya Galen, thanks for reviewing Firebox! We appreciate your feedback on your latest interaction. We're delighted it's been such a wonderful experience. Cheers, Fireboxers

Posted 4 years ago

“I have been ordering from firebox for a number of years as they are always my go to for presents, but due to a mistake on my part I had to contact customer service. I can now say that there customer service is brilliant, so helpful and very quick to both respond and act. A wonderful person called Shaneen sorted my problem very quickly and efficiently 👍 so I can’t recommend them enough 👏”

Helpful Report

Posted 4 years ago

Hello there, Laura! 👋 Thank you for being such a gem and reviewing Firebox - we appreciate it!💎 We're glad you came to us straight away so we could help. It's been a pleasure. Take care, Laura The Firebox Team

Posted 4 years ago

“Shipping untracked 10-14 days....it took 10 days just to actually ship the order. Here we are 21 days later and the package is still in transit somewhere until it gets to my local carrier, then an extra few days more from there. I've received items from Wish more quickly than this.”

Helpful Report

Posted 4 years ago

Hello there Tim, Thanks for taking the time to review and rate Firebox, though we are sorry to hear it hasn't been the experience we both hoped for. We can see that your order was sent out on Jan 6th using International Airmail Untracked. Your chosen delivery method usually takes up to 14 working days (Mon-Fri) so the parcel was due to arrive Jan 20th - 26th. We are so sorry you're without parcel! 😱 Do contact our team directly via e-mail, we'd love to help in any way we can: info@firebox.com. We look forward to hearing from you soon. Cheers, Firebox

Posted 4 years ago

“Very impressive from start to finish. The WattsApp link is a great way to address issues without trying to catch a service agent at a specific moment. I had MASSIVE (ongoing) issues with DHL express delivery, so would strongly recommend swerving them for your sanity. Firebox came through and not just made the soothing noises complaining customers tend to need to hear, but backed it up with first a delivery cost refund and when the package hit five weeks in purgatory went the whole nine yards and offered a full refund. So, funkiest shopping you’ll ever do plus service that Five Stars needs an ’all the way up to eleven’ extra tick for...yeah, ok, that won’t work, but you get what I mean. Thanks again Firebox!”

Helpful Report

Posted 4 years ago

Hiya Rafa, Thanks for rating and reviewing Firebox - though we are every so sorry to hear about your terrible delivery experience. We assure you this is a super rare incident. We're glad you came to us and our team was able to resolve this for you. All the best, Fireboxers

Posted 4 years ago

“I purchased a Harry Potter self stirring mug for my son for Christmas. The item was defective, but when I reached out to customer service, they were brilliant! They helped me quickly resolve my issue, and sent us a full refund – including the shipping cost we incurred from having it sent to USA. Fantastic customer service, friendly, cheerful, helpful. Thank you, Firebox!”

Helpful Report

Posted 4 years ago

Hey stranger, Thanks for taking a minute to share your feedback on Firebox - you are a legendary human bean. Though we are sorry to hear the item you received was faulty, we're delighted our team could turn this into a positive experience for you. Thank YOU. For being so wonderful. Take care, The Fireboxers

Posted 4 years ago

“It's super helpful through WhatsApp”

Helpful Report

Posted 4 years ago

Hey Mary, Thanks for the review and the 5-star rating! 🌟 You're a gem, we're glad you came to us and we were able to help. Until next time, The Firebox Team

Posted 4 years ago

“Great products, great prices. Excellent customer service. I spoke with Shaneen who couldn’t have been more helpful. Thanks”

Helpful Report

Posted 4 years ago

Hey Mr. Haugh 👋 Thank you for reviewing Firebox - we appreciate the feedback! We're so glad you loved your latest experience and the goodies you purchased! Take care, Firebox

Posted 4 years ago

“Wow I'm impressed by the speed of the service here! And so glad I found this site. I have lots of friends and family, so I can predict you'll be busy, so happy with this fantastic, wacky pressie idea. love it!!! Pleasure to Firebox with you. Thank you”

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Posted 4 years ago

Hello there Kay, Thank you for reviewing Firebox, we really appreciate the feedback! We are glad you loved your Firebox experience and that you love the stuff we make. We look forward to you seeing the new products that are dropping on the site soon, we reckon you'll love 'em! Cheers, Firebox

Posted 4 years ago

“Great customer service via What’s App. Annabelle got back to me quickly and sorted me out with a partial refund when I had an issue with a Christmas order. Being able to What’s App and not email or call made my life a lot easier to get my issue sorted. Thanks!”

Helpful Report

Posted 4 years ago

Hey you, Thank you for reviewing and rating Firebox - we appreciate you! So glad you brought this terrible incident to our attention so we could work our magic. We got you! Take care, The Firebox Team

Posted 4 years ago

“I enjoyed the taste but It’s not as hot as it’s advertised I did both lollipops and it was easy same as the chocolate bar I ate 20 pieces was only a little bit hot in the mouth but did give a painful aftermath in the stomach but not for to long”

Helpful Report

Posted 4 years ago

Hey Ja, Thanks for reviewing Firebox, though we are sorry to hear you're disappointed that your stomach ache wasn't as long with the Instant Regret goodies as you'd hoped. We've passed this onto to our team, though it's the first time we've been told the regret hasn't been instant....🤯 You have a stomach of steel, Ja. We might have to make an Xtra Instant Regret just for you, since 6.4 million Scoville chilli extract is not enough hear for you 🌶 Take care, Firebox

Posted 4 years ago

“I had a postal issue with an order and Annabelle emailed me back very fast to rectify the issue. I couldn't recommend the customer service and Annabelle more.”

Helpful Report

Posted 4 years ago

Hey friend, Thanks for reviewing Firebox - you're a gem! We appreciate the fact that you reached out to us and allowed us to help you with your query. Cheers, Firebox

Posted 4 years ago

“Had to return an item, the service was easy and really hassle free. Annabelle was really helpful throughout the whole process. Thank you”

Helpful Report

Posted 4 years ago

Hey Tina, Thanks for taking time out of your day to review Firebox! We really appreciate it. What a delight is to hear you loved our super-smooth returns process, and that our colleague Annabelle was able to help make it such an enjoyable experience. Happy we could help! Cheers, The Team at Firebox

Posted 4 years ago

“Do not order from this company! I ordered in early December for some Xmas presents and they still had not arrived closer to Xmas so they told me to wait a little longer, in January so I contacted them again... they resent me the parcel through apparently post but they had sent me my things through DHL which I had to pay import tax for... they did not have the courtesy to inform me i would be charged or even refund me the import tax. Very poor customer service. Will not be shopping from them again.”

Helpful Report

Posted 4 years ago

Hey friend, Thanks for taking the time to review and rate Firebox. Although, we are gutted to hear that it wasn't the fantastic experience we both hoped for. We're afraid that we are not liable for any custom charges, this is covered in our terms and conditions: Delivery outside the UK may be subject to local import duties, custom duties or taxes which are your responsibility where they apply. Unfortunately we cannot advise you what these charges will be and Firebox is not responsible for them. If you do not pay these local import/custom duties or taxes then the Product could be returned to Firebox or possibly destroyed if too expensive to return. Please note, if this happens, we may not be able to refund your purchase. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you are in breach of any law in any such country. Should you want to talk about this further, or need further explanation, feel free to get back in touch with our customer service team. We are always happy to help in any way we can. You can reach us via e-mail: info@firebox.com Take care, Firebox

Posted 4 years ago

“Speedy answers, talking like a normal human with a sense of humour, love these guys. Thanks Shaneen!”

Helpful Report

Posted 4 years ago

Hi friend, Thanks for being such a legend and reviewing Firebox - you're so kind! We are pleased to hear that your last experience was so wonderful 🎉 Take care, The Team at Firebox

Posted 4 years ago

“Ordered a two sided cushion and it arrived quickly, but there was an issue with one of the photos which came out really dark (way way darker than the online proof) and almost unrecognisable. Annabelle in customer services was amazing, and having checked the photos I uploaded and compared them to the product I received, she instantly refunded me the cost of the cushion plus the postage so that I could reorder. Fingers crossed the next cushion is better!!”

Helpful Report

Posted 4 years ago

Hey Kate, We appreciate the time you've taken to review Firebox. Thank you! We're sorry the Mushion wasn't to your liking, but glad you told us about it so we could help. Cheers, Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,723 reviews