“Goods were ok, just as advertised, however, the courier 'Evri' was a nightmare.
Claimed delivery on a Monday with a photo which was not made. The photo was not of my front door.
Claimed a further delivery on the Tuesday which was also not true.
Goods finaly arrived on the Wednesday in-announced.
Evri does this type of thing frequently.
Suggest FMAG use an alternative courier”
“I ordered an item, payment was taken and I received an order confirmation email. Several days later I received a bank notification that a refund had been requested from Find Me a Gift but there was no credit to my account. It took far more effort than it should have to find a phone number to contact the company. I was then told that the product was out of stock so a refund had been generated. This is fine and completely understandable, but an email to explain the situation at the point the refund was started would have meant I didn’t have to waste time trying to find out what was going on. The refund hit my account several days later, so all fine - just a little communication would have made the whole process easier.”
“Most of the order came in good condition in a timely fashion. Unfortunately, the record album frame was damaged on arrival which is a shame. Would recommend sending more delicate items such as frames separately in future. Cant add a photo as when I try it prevents me submitting the review.”
Good afternoon Jennifer,
We're sorry to learn that your gift arrived with damaged packaging, particularly as this is a gift.
I have forwarded your feedback over to our Customer Service team and requested they get in touch with you to resolve this.
Best wishes,
Find Me A Gift
“I do love find me a gift, however my 1st set of 5 stars I ordered all the packaging was crushed an 1 star gift set said it was out of date. So had to buy another...”
“Received the item. As described but would only go as far as to call it average quality. The print is okay but I’ve had better from other providers in the past”
“The family name history was very good. Unfortunately the frame was damaged in transit. A second frame suffered the same fate. Despite this, the Find Me A Gift company were excellent dealing with the problem. In the end we decided it wasn't worth sending another frame and Find Me A Gift offered a partial refund for the frame and delivery.
The whole matter whilst extremely frustrating was dealt with superbly.”
“The actual gift is perfect, only the frame is broken in the corner where they meet and unfortunately I don't have time to send back, so I'll need to glue it and hope it looks okay. Maybe the packaging could be a little more consistent as it's either packed broken or Royal Mail can't read the "Fragile" tape on the box. But thank you for a unique gift.😊”
“I would have given 5 stars but for the badly crushed box and inadequate packing inside. I had ordered quite a few items, as gifts, and most of them were fine as they were all individually boxed. But the 5 little hedgehogs had no protective packing and many of the spines had been chipped off. Such a shame as it could have been so easily prevented. I gathered up the chipped spines and sealed them into a bag and attached them to the return slip and, together with the hedgehogs - which I had wrapped in bubble wrap so they would not be further damaged, sent them back.”
Thank you for taking the time to provide us this feedback Carol.
We're so sorry to hear that your hedgehogs were not properly packed. We have forwarded this to our warehouse to ensure this does not happen again.
We will be in touch with you privately to suggest a solution.
Best wishes,
Find Me A Gift
Thank you for bringing this to our attention and allowing us the opportunity to make this right for you.
We have issued you a replacement gift, please allow up to five days for this to arrive. You don't need to return the original to us, you may dispose of this as you see fit.
We're sorry to hear that your goods have not arrived.
Having reviewed your order, it appears the goods were successfully delivered on Wednesday 18th September. I will message you privately with your tracking link.
“My 1st order was a disappontment in that I received the wrong item. I did leave ordering a bit late as I wanted it for a retirement gift so I paid for next day delivery but it took 2 days to arrive giving me no time to get the item changed in time.
I contacted Findmeagift for a refund as I had to go out and buy another gift. The company kindly sent me the corrected item but unfortunately it was to late and I would have prefered a refund.”
“I've ordered a gift and got it sent directly to my friend. There was no option to gift wrap it or even add a gift note.
Her birthday is today. I have no idea if she has received it or whether she knows who it is from.”
“My gift was a large vehicle driving experience for my son, he hasn’t done it yet so you’re a bit quick off the mark there. As was the process for buying it, I got completely deflected when bombarded with entreaties to apply for vouchers for my next purchase, it was determined to make me pay with Pay Pal, Apple Pay etc and I couldn’t make it let just use my card. I found it impossible to change the card that it chose from my Apple Pay wallet. I hope the experience works out better than this but I will not be ordering expensive items like this with you again”
“I ordered 2 items before the 3.45 cut off for next day delivery and paid the extra for next day delivery to get a email that it has been dispatched the day it should have been delivered????”
