“Most disappointed to find that the Afternoon Tea wasn't on the Train but at a seperate destination some miles away.
I don't think this was made clear until I printed the voucher off
A Gift I cannot now give. Cancellation is not easy.”
Thank you for your feedback Dee.
We do feel we do our best to make it very clear on the website that this is two separate vouchers, we even state "2 separate experiences" as one of the three bulletins posted against the product.
If you are within 30 days of purchase, cancellation is extremely easy. Just let our Customer Support team know that you wish to return the voucher, and we will arrange this for you, no questions asked.
Best wishes,
Find Me A Gift
“Although I have not received the goods yet I am disappointed that I could not open the email confirming my order. A further email with an attachment of my order is just the logo!”
We're so sorry to hear that you were unable to open your confirmation email.
If you require any of the details from this email such as tracking or order details, please reach out to customer support and we will be happy to provide this.
We will relay your feedback on to our IT team to investigate, hopefully your goods will arrive in good time and you will be pleased with them.
Best wishes,
Find Me A Gift
“The service and delivery was good. The product was of significantly lesser quality than described or pictured. For example, the silver engraving has come with a rust-coloured outline. It just looks horrible.”
“I can’t complain about your service, only Ervi as they just left on doorstep instead of safe place specified and package was stolen it seems as wasn’t there when I arrived home”
“Everything was dispatched promptly, as promised but I'm very disappointed to find only 3 venues outside London listed for sky diving, when the initial offer included London, where my daughter could access it easily. It now means a 2 hour journey to a venue...”
“Can only put a 3 rating as package was promptly dispatched , only to EVRI who send a "there has been a delay" message - enclosed below. That often happens on IoWight - it's just wait&see when driver next drives your route. Ray”
“Goods were ok, just as advertised, however, the courier 'Evri' was a nightmare.
Claimed delivery on a Monday with a photo which was not made. The photo was not of my front door.
Claimed a further delivery on the Tuesday which was also not true.
Goods finaly arrived on the Wednesday in-announced.
Evri does this type of thing frequently.
Suggest FMAG use an alternative courier”
“I ordered an item, payment was taken and I received an order confirmation email. Several days later I received a bank notification that a refund had been requested from Find Me a Gift but there was no credit to my account. It took far more effort than it should have to find a phone number to contact the company. I was then told that the product was out of stock so a refund had been generated. This is fine and completely understandable, but an email to explain the situation at the point the refund was started would have meant I didn’t have to waste time trying to find out what was going on. The refund hit my account several days later, so all fine - just a little communication would have made the whole process easier.”
“Most of the order came in good condition in a timely fashion. Unfortunately, the record album frame was damaged on arrival which is a shame. Would recommend sending more delicate items such as frames separately in future. Cant add a photo as when I try it prevents me submitting the review.”
