“Ordered last week and haven’t received anything yet…. This isn’t a problem, except I’ve received three emails asking for a review and about four emails a day reminding me to do my Christmas shopping. Sending so many emails won’t do anything for me except prompt a mediocre review.”
“Very happy with the buying process, I had a problem with receiving my voucher. Not your fault. I rang today to ask for my voucher to come through to an alternative email address, promised in 15 mins. Not received it yet after 30 minutes waiting. Going to have to ring again!”
Thank you for your feedback Anthony.
I can see from your order that you called this morning and that your delivery address was updated. This was requested to be re-sent, however I have just requested this again for you.
I will message you privately for you to confirm the updated email address.
Best wishes,
Find Me A Gift
“The item itself is brilliant but the packaging it arrived in was damaged and the box the item was in was also damaged but overall the item arrived undamaged and is perfect.”
Thank you for this feedback.
We're pleased that you are satisfied with the goods, but it is indeed disappointing to learn that they were damaged in the delivery process.
We will relay this feedback to our warehouse to ensure we are packaging gifts suitably for transit.
Best wishes,
Find Me A Gift
Good afternoon Joanne,
Thank you for your feedback.
It is normal for packages to arrive separately when shopping with Find Me A Gift, as we have a range of goods which are shipped directly from us as well as a wealth of suppliers who personalise gifts for us.
I can see that both of your gifts have now been marked as delivered, please let us know if you require further support.
Best wishes,
Find Me A Gift
“Most disappointed to find that the Afternoon Tea wasn't on the Train but at a seperate destination some miles away.
I don't think this was made clear until I printed the voucher off
A Gift I cannot now give. Cancellation is not easy.”
Thank you for your feedback Dee.
We do feel we do our best to make it very clear on the website that this is two separate vouchers, we even state "2 separate experiences" as one of the three bulletins posted against the product.
If you are within 30 days of purchase, cancellation is extremely easy. Just let our Customer Support team know that you wish to return the voucher, and we will arrange this for you, no questions asked.
Best wishes,
Find Me A Gift
“Although I have not received the goods yet I am disappointed that I could not open the email confirming my order. A further email with an attachment of my order is just the logo!”
We're so sorry to hear that you were unable to open your confirmation email.
If you require any of the details from this email such as tracking or order details, please reach out to customer support and we will be happy to provide this.
We will relay your feedback on to our IT team to investigate, hopefully your goods will arrive in good time and you will be pleased with them.
Best wishes,
Find Me A Gift
“The service and delivery was good. The product was of significantly lesser quality than described or pictured. For example, the silver engraving has come with a rust-coloured outline. It just looks horrible.”
“I can’t complain about your service, only Ervi as they just left on doorstep instead of safe place specified and package was stolen it seems as wasn’t there when I arrived home”
“Everything was dispatched promptly, as promised but I'm very disappointed to find only 3 venues outside London listed for sky diving, when the initial offer included London, where my daughter could access it easily. It now means a 2 hour journey to a venue...”
“Can only put a 3 rating as package was promptly dispatched , only to EVRI who send a "there has been a delay" message - enclosed below. That often happens on IoWight - it's just wait&see when driver next drives your route. Ray”
