“Buying the voucher was easy enough but actually what’s available for what you’re paying is very different to what’s been sold. Bought this for a special birthday gift and just from trying to book the experience I’m already disappointed. I wouldn’t buy again”
I'd be interested to understand more about the issues with your voucher and hope to be able to help. Please get in touch with us directly customersupport@activitysuperstore.com
Best Wishes
“I found the gift I sought very easily on site. The ordering and payment process was simple. However, zero help from customer service when I inquired about expedited delivery (I offered to pay for expedited delivery which hadn't been an option on initial order page). Customer service reply to my email inquiry simply reiterated timeframes which I already knew from ordering process. Very disappointing.
(Per stated timeframes) item was supposed to have been complete and in the mail yesterday but no related correspondence received.
I just hope the quality of the item surpasses quality of communication.”
“I was very surprised when the gift arrived and didn’t have any craft beer inside for the price! It just turned up as a cage, cards and lock. I was disappointed. I wouldn’t pay the price again now knowing you have to buy your own beer!”
“I ordered two tickets for the "Comedy Stage" for a gift but had to querie the "registration" proceedure! I used the email address bur after 4 days have not received a reply! Still waiting!”
Afternoon Dave,
We have been unable to find any correspondence from you since your order was placed. I can however see that you have successfully registered your voucher, so I have contacted you privately to see if we can be of any assistance with your booking.
Best Wishes
“Bit of a strange one really... I wanted to order, pay and receive an E voucher for a Japanese Afternoon Tea.... but I think now you are going to send me a voucher, which I will then have to send to my son 😳. Apparently it was shipped on the 2nd April, but still havnt recieved anything ???”
“Very disappointing!
Sandwiches were good
Scones were cold and size of cup cake very hard !
Cakes mini chocolate Éclair was stale.
As was the mini victoria sponge dry and not fresh !
The other cakes one shortbread with a blob of green on top! Was discusting .and lemon meringue marshmallow was so sweet couldn't eat it !
The berry coctail was nice . Waitress was very rushed asked for extra pot of boiling water as tea strong she bought another pot of tea!! 15 mins later . Overall not a good experience for what was supposed to be 5 star hotel do not recommend.”
“I've not received my order yet so can't review until it arrives.
However I can't log into my account as I forgot my password, the link you sent ne to change my password does not work.”
“I am very disappointed with my recent order experience. I placed my order on Sunday with next-day delivery, yet I only received the package on Wednesday. This delay was frustrating, as I specifically chose next-day delivery for a reason.
To make matters worse, the box of chocolates arrived damaged—ripped and squashed. This is completely unacceptable, and I am extremely dissatisfied with the quality of both the service and the packaging.
Given this experience, I am unlikely to order from your company again.”
