Thank you for bringing this to our attention Sandra.
Please accept our sincere apologies for the delay in receiving your gift. I have contacted our supplier to request tracking information, which I will forward this to you via email in due course.
Best wishes,
Michael
“paid for next day did not arrive might not be fine me a gift fault might be courier but bad service when i needed it quickly thats why i paid for next day”
Thank you for taking the time to leave us this feedback Emma.
Having reviewed your order, I can see it was placed at 7:30pm on Tuesday 14th and is scheduled to arrive today. We state on the website that cut off for next-day delivery is 3:45pm I'm sorry if this wasn't made clear.
As a token of goodwill, I have refunded the delivery charge. I trust the item is still required, but should you wish to return it, please contact our customer service team.
“Very, very limited choice of thinks to use your voucher on compared to likes of Buy a Gift.
For example; We had a "Mega Choice for Two voucher and under the pampering section, you have a choice of 1 spa day (with no treatments) or 6 photoshoots.
Alot of the activities only have one location, sodepending on where you live it is very limiting.
I would not use this site to book a gift for other people”
“Purchased the Bear Family poster. Confusing ordering process as you can choose up to 8 bears but once you have selected the required amount there isn’t an option to choose ‘no bear’. This lead to a few emails to clarify our order.
Upon arrival, although the quality is ok the poster included 2 pet bowls (we do not have pets). Emailed to clarify and told that this was the design. It makes the poster look very odd so we won’t be hanging it up any time soon.”
“So far 3 of the items are out of stock when I ordered 2 weeks ago, 2 of them will be backnin stock with the company 23rd December. Numerous emails - which I suppose is good but how difficult is it to cancel the out of stock item, refund and continue with the rest x 2 and then to have another email about it.
Frustrating”
“I made an order on 21st of June, 1 item out of the 4 was personalised. 3 of the items arrived a couple of fays after ordering however the 4th personalised item was supposedly shipped on the 26th June and it is now the 10th and no sign of Hermes (the courier) emailing to tell me where is it or when it is coming.I have emailed today and spoke to a very nice lady called Katy who offered me a refund which i was content with even though i no longer have a present for my sisters birthday which was on the 30th of June.This rating would of been 1 star if it wasn't for her.”
