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F.Hinds Reviews

4.9 Rating 61,566 Reviews

98 %

of reviewers recommend F.Hinds

Company Reviews

Product Reviews

4.9

Based on 61,566 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About F.Hinds:

F.Hinds - A Family Business Since 1856

F.Hinds 4 star review on 27th May 2024

F.Hinds 5 star review on 27th May 2024

F.Hinds 5 star review on 26th May 2024

F.Hinds 5 star review on 26th May 2024

F.Hinds 4 star review on 26th May 2024

F.Hinds 5 star review on 24th May 2024

F.Hinds 5 star review on 23rd May 2024

2346

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t think I had the best customer experience with the person who served me I thought he was very shy and quiet and didn’t know what he was doing … no asking for a bag after spending a lot of money and not willing to put the effort into a paying customer”

Posted 1 year ago

“Staff should have a moveable tablet so when they ask for private information it can be given without telling all public in the store Staff friendly”

(Orpington) - Posted 1 year ago

“Disappointed”

(Cambridge) - Posted 1 year ago

“I went into the Barnstaple branch,to complain about a product i had bought back in march,i had to return it in May as it was faulty then again last week, but was met with offhand resistance. Not nice,so am apprehensive about going back into the store. Even though i have received a phone call to say that my item has been replaced with a new one. But i had pointed that the product i had bought had a faulty design.I asked for a refund, but was told rather flatly,that it was my fault there is a problem with my item,I that i was Not entitled to a refund and was told they would ask Head Office, but told that it was very unlikely. I felt like i was being told off like a naughty child.And was rather Dismissed, do therefore i am not really that happy to go back into the Barnstaple branch. The assistant's name David, i think he might even be the manager. He even took the receipt that was pinned on my receipt when i first bought my item( ring),I asked my receipt back,but he said that i was not entitled to it,plus it meant that he would have to give me 2 rings back.Even though I only took in 1 ring. I left that feeling angry,annoyed,upset,bullied. And certainly would not be thinling of going back in that stord to make another purchase. Thank you for taking the time to read this. Affie Lyons”

(Barnstaple) - Posted 1 year ago

“OK, although box damaged so no good if you want to give item as a gift, which was the idea. No stock of clocks just display items that have finger marks all over. Need to clean your own brand new items lol”

(Wellingborough) - Posted 1 year ago

“Purchased a new watch set,had to return next day as the watch wasn't working due to staff not setting time and checking that it was working.”

(Swansea) - Posted 1 year ago

“I went in to get my ring fixed and they sent it off as a thread took the diamond out. I got it back a couple weeks later to find out it’s not the same ring at all.”

(Cambridge) - Posted 1 year ago

“Staff grear problems no card matches down, for the day had to go to cash matchen, long walk very bad chest🙁”

(Great Yarmouth) - Posted 1 year ago

“I was quite satisfied with the choices that I’d brought for my daughter, it annoyed me when the sales person who took payment for both my purchase disappeared when she was meant to be collecting the boxes to put the ornaments in that I’d just payed for! They another assistant turned up with the boxes and tried to put them back through the till again, until we pointed out that I’d already payed for them. Dissatisfied customer Mr Gary Holden”

(Liverpool) - Posted 1 year ago

“Service ok. Although I had to ask staff about promotion in window and neither member was aware there was a separate promotion for children in need”

(Stevenage) - Posted 1 year ago

“Had to wait one woman chatting to a customer not sales related the other young woman stood at back of shop starring into space”

Posted 1 year ago

“My visit to your Dartford outlet today for a simple battery replacement resulted in the assistant breaking the day and date winding on my watch. This has resulted in my watch now being sent to Head office for repair. Whilst the damage was not intentional it is nonetheless concerning and a considerable inconvenience to me. Mr Chapman.”

(Dartford) - Posted 1 year ago

“The stone came out from the stud just the next day itself. Unhappy 🥲”

Posted 1 year ago

“I guess the shop assistant did what she needed to do but nothing more. I had to ask to see what the earrings would look like up against the ear. The light at the desk was flickering (though she did apologise about it but still annoying). When your spending a lot of money I would expect to be offered at least a bah. Not a gift bag that cost another £2.99. Not impressed with that!”

(Shrewsbury) - Posted 1 year ago

“Bought a pre-owned Rolex for my wife. It was not working, asked the lady selling it to check, as may need winding. She said its fine, just needs some moving about as is automatic. Half an hour of wearing it and still no movement, took it back and only then she realised it was not working and sent it for servicing. Waiting to see what comes of the "service" as that should have been done Before Selling the watch!”

(Manchester) - Posted 1 year ago

“Purchased a watch that upon getting home was found not to be working. Not happy as I now have to travel some distance to return the item”

(Exeter) - Posted 1 year ago

“When I first went in to buy an engagement ring for my fiancée, they were very helpful. However, since getting the ring we have had nothing but problems, the ring had to be reordered as I originally got the wrong size, my fiancée went into our local store and explained that she needed a size smaller, they said it would be ready just after the weekend, called up Wednesday as we hadn’t heard anything yet, they informed us that it would be ready in a couple of days. Received a call yesterday saying it was ready to be picked up, went to the shop this morning and the ring had not been altered at all.”

(Harlow) - Posted 1 year ago

“Online gave me wrong delivery date, ordered wrong size Staff if branch very helpful”

(Weston-super-Mare) - Posted 1 year ago

“Goooooooood”

(Trowbridge) - Posted 1 year ago

“£100 necklace arrived with a broken clasp. 40 minute journey to a Hinds shop ( Swansea ) for a replacement. This was a 70th Birthday present for my wife who hoped to wear it out for dinner that night. Hence the long journey so she would ot be so upset.”

(Swansea) - Posted 1 year ago

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F.Hinds is rated 4.9 based on 61,566 reviews