“Event didn't exist. on arrival with my 87 year old mother, we were told this happens often. Church is holding mass and there's queues of people outside to attend the "so called candlelight event".
Don't get scammedlike I did.”
“Charged for a £30 ticket I never wanted, nor received. Was viewing their site - a blip took me to a venue I didn't want. I didn't complete a purchase. A genuine purchase by me days later came with copious emails and an email from payment agency to say I had completed a purchase. I asked Fever to show me 'the email of alleged purchase' and they couldn't. Had it quoted at me that they don't do refunds - but you have to purchase something for that to be relkevant.”
“They will not reschedule your event or refund your money even if you have Covid. I will never purchase tickets for any event through fever and will make sure everyone in my circle does the same.”
“I followed the procedure to redeem some gift vouchers. It said to use the app which I did. The app then processed the application and charged me. I contacted customer services, they have a strict no refunds policy. I have tried to appeal and through Paypal but this is legal so they are keeping my money”
“Tried to spend 2 valid gift vouchers but the website wouldn’t take 2 vouchers in 1 transaction.
Customer service were not prepared to credit the vouchers or accept them as payment and refused to assist further.
Would have been better not buying the vouchers. Very very poor customer service.”
“If I could give them zero starts I would. Horrible customer service. They do not resolve issues. I arrived late a concert that I bought through their app. I was not let in the concert because I was a few minutes late which I found out later because it was not mentioned clearly in the tickets. I drove 1hr to get there and was not let in. And the guy at the door gave me a barcode to contact the customer service to get a refund but when I contacted them, they did not resolve the issue and I was told I’m not getting any refund and they did not even respond and closed the conversation. Will never use their app anymore.”
“DONT BUY A GIFT CARD!
Very disappointed with the business model of buying gift cards from Fever - when you buy a gift card they cost full price, which isn’t a problem. But when you use the gift card to book an event you can’t use any other promotional code that Fever offer at that time so recently - I bought my wife a £60 gift card - she purchased 2 concert tickets for £70 (I had to pay another £10) had I not bought the gift card we would have been able to avail of the 20% discount on the fever site meaning the tickets would have cost £56 a massive saving of £14 !
I contacted Fever who didn’t help at all - do better guys - at least tell people that purchasing your gift cards in all likelihood will disadvantage the user!”
“Bought tickets to Art of Banksy. These scumbags started spamming me. I unsubscribed. Still their spam kept coming. I wrote and complained. They promised to stop. Still the spam kept coming. So I posted reviews here. They responded, asked me to email them to resolve this. I did. STILL THEY KEEP SPAMMING ME. Do NOT buy tickets from these creeps. They will NOT respect your data. They will NOT respect your privacy.”
“Avoid . Horrible experience. You won't get your money back.
Scammed , the illustrations do not resemble the real and actual event. Hostel got better chairs . They won't give you money back . Even if they f... up. Horrible company”
“Fever cancelled our candlelight event and offered instructions on how to get a refund, but never refunded! After three letters, I’m still waiting for $133.00 in refund. Never again! Don’t purchase tickets from this company.”
“Unfortunately unable to leave a zero star review. This company is extremely unhelpful. They seem to not be located in Australia. When asking to talk to supervisors, they deny having any. They send tickets out with incorrect dates and are extremely unwilling to help and unflexible. Do not purchase with this company without fully checking confirmation emails as soon as you get them.”
“Gift card voucher wouldn't load. Trying to get assistance from their customer service has been a nightmare. Tried live chat, phone and email with no resolution. It has taken 3 weeks with no resolution or refund. We missed the event as a result. Wish I had read these reviews before.”
“Booking site mal-functioned and took my money THREE times. Getting a full refund from customer service was a nightmare.
Gave up in the end and was paid out by credit card company
Attended the concert but it was so short and a complete overpriced event
Would not use again or recommend”
“Whilst we appreciated the hard attempts by the quartet, the sound at the event was unacceptably bad. It not only affected the experience during the performance of each song, but more so hugely impacted the context, narrated by the lead percussionist. We couldn’t hear a word she was saying, it sounded like we were in a stadium!! Everyone around us was as equally frustrated by the experience.
We spent £150 on a something that in all honesty, ruined the start of our Christmas festivities that weekend.
I was advised to email in my complaint, to what I can only explain is the worst customer service. They reply with automated solutions but after a fair few attempts, a human replied offering a £15 voucher to compensate. After the experience and awful customer service, I do not wish to use Fever ever again…
I have lots of videos of just how bad the experience was, which I’m happy to share with anyone interested, seeing as Fever won’t take my complaint seriously.”
