Terrible customer service!!!!!! We purchased tickets for our 7 year old nephew. Took the day off work as did his parents. Showed up only to be turned away saying it was closed... we DID NOT get an email saying so. We emailed customer support seeing what they could do for us and all they did was say they would refund us the money as their BIG gesture.... like that's the bare minimum, I would have expected an apology and discounted tickets. But I guess that's too much to ask for a service that obviously cares or knows nothing about customer service. It's sad, don't even care about the money, more that this 7 year olds birthday was completely ruined. So thanks FEVER, thanks for that.