“After am unfortunate double booking due to website/browser issues, I was able to talk to an actual super helpful human, what a rarity today.
All resolved immediately, stress gone.
I'll use again and again. You can trust fever.”
“The app is easy to navigate. I've had to make a couple of calls due to needing to change dates. The people on the phones are very friendly and helpful. My requests were dealt with quickly.”
“I was advised my query would be resolved within the hour by email. The only email I have received is this ‘review’.
There has been no help
To review!”
“I asked twice for a phone contact number and was ignored twice
The FAQ state that the app provides a contact number but this is in a irate
I found it really difficult to communicate over emails to the team who not only were late to respond to me and therefore I had to pay full price for an event I am entitled to have a discounted rate on, but they refused to rectify the situation POST concert. I had another 4 events booked and the customer service was shocking. I was passed from advisor to advisor and it seemed like none of them were doing anything to offer me help. I had to repeat myself multiple times and had to fight for a refund to even be able to rebook my tickets with the proper code. They kept offering vouchers for the full amount instead which made no sense since I was entitled to a reduced rate for the events ??
Absolutely shocking communication and a reluctance to help or understand. Also, the Halloween special event I went to was disappointingly average and underwhelming not to mention the venue they used was not best equipped for accessibility. All over it was a negative experience”
