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Farmer Gracy Reviews

4.8 Rating 29,058 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

4.8

Based on 29,058 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 3rd May 2024

Farmer Gracy 5 star review on 3rd May 2024

"Sharon Daniyan"

Farmer Gracy 5 star review on 3rd May 2024

Farmer Gracy 5 star review on 3rd May 2024

Farmer Gracy 5 star review on 3rd May 2024

Farmer Gracy 5 star review on 2nd May 2024

Farmer Gracy 5 star review on 2nd May 2024

1470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally I have been 100% happy with deliveries from you. This time not exactly 100, and since you asked, I will share my experience. I ordered a.o. 3x Cardiocrinum. It says size 1, to wich I cannot find any explanation, but what I got was 3 bulbs with very different size as seen in the picture. I don't know what is normal, but previous times I have seen better sized bulbs. I believe the sticker is 10 cm. As menioned, I would not have complained, but since you asked....”

Posted 1 month ago

Hello, Thank you for your review. We're sorry to hear that these have arrived in varying sizes. We would expect them all to thrive however, if you have concerns regarding their condition or growth then please feel free to contact us. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“Order 23 March, dispatched 24, arrived I think 8 April after several telephone calls 15 days later, box completely squashed. Plants very tired but recovering except Baptisia australis and Miscanthus gracillimus”

Posted 1 month ago

Hello, Thank you for your review. We're sorry to hear that there was an issue with this delivery and the parcel arrived in a poor condition. Please can we kindly request that you send an email to customercare@farmergracy.com regarding your concerns so we can assist. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“Order 23 March, dispatched 24, arrived I think 8 April after several telephone calls 15 days later, box completely squashed. Plants very tired but recovering except Baptisia australis and Miscanthus gracillimus”

Posted 1 month ago

Hello, Thank you for your review. We're sorry to hear that there was an issue with this delivery and the parcel arrived in a poor condition. Please can we kindly request that you send an email to customercare@farmergracy.com regarding your concerns so we can assist. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“Good quality plants delivered on the date as promised. Well presented with clear colourful instructions.”

Posted 1 month ago

“Ho fatto parecchi ordini e sono mediamente soddisfatta. Non metto il massimo semplicemente perchè l'imballo esterno del pacco non è il massimo, infatti mi arriva sempre semidistrutto nonostante i piccoli stickers di avvertenza che vengono regolarmente coperti dal corriere locale e ovviamente qualche bulbo/radice non ce la fa. Ad ogni modo devo dire che c'è molta disponibilità nel servizio post vendita.”

Posted 1 month ago

Ciao, Grazie per la tua opinione. Siamo spiacenti di apprendere che i tuoi ordini sono arrivati danneggiati in passato. Tutti i nostri ordini vengono imballati con cura dal team in imballaggi che, riteniamo, completeranno il viaggio dai Paesi Bassi al cliente. È deludente apprendere che non è sempre così e ci scusiamo per gli eventuali disagi causati. Ti auguro il meglio, Assistenza clienti Farmer Gracy

Posted 4 weeks ago

“I was pleased with the ease of ordering and packaging and delivery. However, I ordered four Dahlia tubers and up to now only three have shoots, but the fourth one has no signs of any growth at all. I hope it starts to grow but if not I will be in contact with you.”

Posted 1 month ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding one of the Dahlias received. Please feel free to email customercare@farmergracy.com later in the season if this does not grow as expected. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I am happy when I see a package arriving fro Farmer Gracy. Whilst the tulips and daffodils I bought last autumn are all blooming now, looking wonderful, it was dahlias this time. One of them, however was a very small tuber and it’s supposed to be the biggest flower, it was the cafe au lait rose colour. I hope it does produce some flowers. Is it meant to be so small?”

Posted 1 month ago

Hello, Thank you for your review. Dahlia tubers are naturally different shapes and sizes, often a tuber which appears small will still grow into a full-size flowering plant. If you have any concerns regarding the dahlia in question then please feel free to send an email including photos to customercare@farmergracy.com We can the asses the tuber and offer reassurance regarding growth or arrange replacements if necessary. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I think the quality of the bulbs is top class.The one thing I think could improve is the communication.After your purchase you really have no idea when your parcel will arrive.Will it be 3,4,5 weeks you don’t know.I understand that it can be difficult to get the bulbs to the correct stage before posting but as I say a little more communication would be great”

Posted 1 month ago

Hello, Thank you for your review. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. Please be advised that if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Iris tubers were in good condition when I got to unpack them. Evri courier went to the wrong address first time round and by the time the tubers were delivered we were on holiday so only got to them a week later. Just thankful they were tubers and not plants in pots. I feel you were let down by your courier unfortunately.”

Posted 1 month ago

Hello, Thank you for your review. We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. Please note, our team can liaise with EVRI on your behalf if there are any delivery queries. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers in question. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Some exciting Dahlia bulbs arrived on Thursday and have been planted into compost . Can’t wait to see them in all their glory!”

Posted 1 month ago

“Have always been pleased with Farmer Gracy. Latest delivery plant d and in pots and already growing and looking healthy.”

Posted 1 month ago

“All have been fine except for 15 yellow ranunculus corms which although planted in same conditions exactly as 15 pink corms have failed to appear after many weeks. All the other spring bulbs and summer bulbs are growing well except for tulip little beauty where only 4 out of 15 bulbs have surfaced. The bulbs all appeared healthy and in good condition when received. Speed of delivery and packaging were excellent.”

Posted 1 month ago

Hello, Thank you for your review. We're sorry to hear that some of the plants have not thrived as expected. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I loved the packaging and the information pocket about the products. It would have been useful to have a few more labels printed of the dahlias I had purchased as I like to stick them to the potted up plants. I thought most of the plants looked healthy with growing shoots already visible. There were two dahlias which were small and looked as if they had mould on them and less healthy with no signs of buds. I will keep a watch on these - hopefully they will grow. I liked the supporting videos available and all in all I did feel as if I was receiving a good product and a treat - which was nice as it was near to my birthday when it arrived.”

Posted 1 month ago

Hello, Thank you for your review and your kind comments. With regards to the Dahlia tubers are naturally different shapes and sizes, often a tuber which appears small will still grow into a full-size flowering plant. If you have any concerns regarding any of the dahlias you've received, please do contact us on customercare@farmergracy.com so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Plants arrived very well packed and look good”

Posted 1 month ago

“Well informed through the whole process, and plants all thriving. 👍.”

Posted 1 month ago

“Beautifully packaged and great quality bulbs and plants. Only problem is, I wish you didn't use EVRI as your delivery partner. Their service and constant cancelled and late delivery is the only thing which makes me now think twice before ordering from you which is such a same as everything else is fabulous”

Posted 1 month ago

Hello, Thank you for your review. We're sorry to hear that you have experienced issues with EVRI in your area and for the inconvenience it has caused. Please note, our team can liaise with EVRI on your behalf if there are any delivery queries. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers in question. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“My order was a bare rooted Polimonium coming from the Netherlands. There were delays but I was kept well informed and the plant has arrived well wrapped and in good condition”

Posted 1 month ago

“Beautiful plants and bulbs, all them germinate an grow up. I only regreat that they arrived a little late for the climate of central Italy”

Posted 1 month ago

Hello, Thank you for your review. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise for any inconvenience this may have caused. Please note, if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Great service, choice and well packaged. The only reason why it’s not 5 stars is I would like more info on planting instructions either on the packet or a QR code to link to further instructions.”

Posted 1 month ago

Hello, Thank you for your review. Please be advised that we have planting and care guides available on our website for all our items and these have some fantastic information. https://www.farmergracy.co.uk/blogs/planting-care All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Very good reliable service and reputation. Very well packed goods. Reliable after sales service.”

Posted 1 month ago

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Farmer Gracy is rated 4.8 based on 29,058 reviews