Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.75

4.8 Rating 28,399 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 28,399 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 21st April 2024

1442

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big delay in getting the order out this year. I understand you were waiting on some bulbs or corms to be cultivated but could have done better with updates especially when I ordered at the end of last year”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order was delivered out of this window and for any inconvenience caused. Please note, if you have any specific requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to find a resolution. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“Bulbs and service has always been excellent, however the agapanthus I recently had were very small and in poor condition and poor value for money”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the agapanthus received. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can replace or refund if necessary. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“the bulbs, tubers, and bare root plants are all good. Generally the packaging is okay.... thank you for the canvas bag. Might it be possible to offer a bag that isn't very clearly designed with women in mind. Don't get me wrong, it's a very generous thing, but there's no way I could shop with that. Also.... I'm sorry, but there are just simple far, far too many emails. I feel like I'm being stalked. Sorry but you did ask..... I'll be a customer for some time. Don't worry. David”

Helpful Report

Posted 1 week ago

“3 varieties of Colocasia purchased. Two fantastic healthy bulbs. One other variety - Mojito- very small bulb - remains to be seen if it will grow - does not look too good. Well packed with detailed instructions.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the condition of the Mojito. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“Molto soddisfatta, solo un appunto per i bulbi tulipani drakensteyn non sono del colore della foto ma di un rosa sbiadito 🤷‍♀️”

Helpful Report

Posted 1 week ago

Ciao, Grazie per la tua opinione. Siamo spiacenti di apprendere che questi tulipani non hanno fiorito correttamente. Possiamo gentilmente richiedervi di inviare un'e-mail a customercare@farmergracy.com con ulteriori informazioni, comprese le fotografie, in modo da poter esaminare questa richiesta per voi. Ti auguro il meglio, Assistenza clienti Farmer Gracy

Posted 2 days ago

“I like buying from Farmer Gracy they have good offers, lovely bulbs and plants, I have been a customer for a few years now. I would recommend.”

Helpful Report

Posted 1 week ago

“The begonias were well packed and looked very healthy They are planted so waiting for my beautiful flowers to appear. The Phlox was not so good two plants look really healthy and are growing indoors well but I have one not growing at all and one very fragile x”

Helpful Report

Posted 1 week ago

“My success rate is 50-50. The customer service is excellent and they tend to your problems/queries quickly. What I like most is you can narrow your search to specific categories to help you decide.”

Helpful Report

Posted 1 week ago

“I have been using FG for some time and been very pleased with items and service. I had this time, ordered Agapanthus Black Buddhist & Fireworks this time x 12 total. Sadly 40% were either vanished in their packaging or were mushed... After Contacting C/Care... they promptly replenished and re sent the bad ones to replace. ... They arrived and are in !. So thank you for living up to your customer pledge, and looking forward to buying more items soon.... These things happen Im sure, so thanks again, and I understand.”

Helpful Report

Posted 1 week ago

“Usually very impressed but last order with Agapanthus very disappointed!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We are sorry to hear that the agapanthus has failed to thrive. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“Normally I have been 100% happy with deliveries from you. This time not exactly 100, and since you asked, I will share my experience. I ordered a.o. 3x Cardiocrinum. It says size 1, to wich I cannot find any explanation, but what I got was 3 bulbs with very different size as seen in the picture. I don't know what is normal, but previous times I have seen better sized bulbs. I believe the sticker is 10 cm. As menioned, I would not have complained, but since you asked....”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're sorry to hear that these have arrived in varying sizes. We would expect them all to thrive however, if you have concerns regarding their condition or growth then please feel free to contact us. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 2 days ago

“Order 23 March, dispatched 24, arrived I think 8 April after several telephone calls 15 days later, box completely squashed. Plants very tired but recovering except Baptisia australis and Miscanthus gracillimus”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're sorry to hear that there was an issue with this delivery and the parcel arrived in a poor condition. Please can we kindly request that you send an email to customercare@farmergracy.com regarding your concerns so we can assist. All the best, Farmer Gracy Customer Care

Posted 2 days ago

Helpful Report

Posted 1 week ago

Posted 2 days ago

“Good quality plants delivered on the date as promised. Well presented with clear colourful instructions.”

Helpful Report

Posted 1 week ago

“Ho fatto parecchi ordini e sono mediamente soddisfatta. Non metto il massimo semplicemente perchè l'imballo esterno del pacco non è il massimo, infatti mi arriva sempre semidistrutto nonostante i piccoli stickers di avvertenza che vengono regolarmente coperti dal corriere locale e ovviamente qualche bulbo/radice non ce la fa. Ad ogni modo devo dire che c'è molta disponibilità nel servizio post vendita.”

Helpful Report

Posted 1 week ago

Ciao, Grazie per la tua opinione. Siamo spiacenti di apprendere che i tuoi ordini sono arrivati danneggiati in passato. Tutti i nostri ordini vengono imballati con cura dal team in imballaggi che, riteniamo, completeranno il viaggio dai Paesi Bassi al cliente. È deludente apprendere che non è sempre così e ci scusiamo per gli eventuali disagi causati. Ti auguro il meglio, Assistenza clienti Farmer Gracy

Posted 5 days ago

“I was pleased with the ease of ordering and packaging and delivery. However, I ordered four Dahlia tubers and up to now only three have shoots, but the fourth one has no signs of any growth at all. I hope it starts to grow but if not I will be in contact with you.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding one of the Dahlias received. Please feel free to email customercare@farmergracy.com later in the season if this does not grow as expected. All the best, Farmer Gracy Customer Care

Posted 1 week ago

“I am happy when I see a package arriving fro Farmer Gracy. Whilst the tulips and daffodils I bought last autumn are all blooming now, looking wonderful, it was dahlias this time. One of them, however was a very small tuber and it’s supposed to be the biggest flower, it was the cafe au lait rose colour. I hope it does produce some flowers. Is it meant to be so small?”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. Dahlia tubers are naturally different shapes and sizes, often a tuber which appears small will still grow into a full-size flowering plant. If you have any concerns regarding the dahlia in question then please feel free to send an email including photos to customercare@farmergracy.com We can the asses the tuber and offer reassurance regarding growth or arrange replacements if necessary. All the best, Farmer Gracy Customer Care

Posted 1 week ago

“I think the quality of the bulbs is top class.The one thing I think could improve is the communication.After your purchase you really have no idea when your parcel will arrive.Will it be 3,4,5 weeks you don’t know.I understand that it can be difficult to get the bulbs to the correct stage before posting but as I say a little more communication would be great”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. Please be advised that if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 1 week ago

“Iris tubers were in good condition when I got to unpack them. Evri courier went to the wrong address first time round and by the time the tubers were delivered we were on holiday so only got to them a week later. Just thankful they were tubers and not plants in pots. I feel you were let down by your courier unfortunately.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. Please note, our team can liaise with EVRI on your behalf if there are any delivery queries. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers in question. All the best, Farmer Gracy Customer Care

Posted 1 week ago

“Some exciting Dahlia bulbs arrived on Thursday and have been planted into compost . Can’t wait to see them in all their glory!”

Helpful Report

Posted 2 weeks ago

Farmer Gracy is rated 4.8 based on 28,399 reviews