Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,618 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,618 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 8th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great thank you”

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Posted 11 months ago

“The flooring I ordered is really good and excellent value”

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Posted 11 months ago

“Very pleased with the clarity of the website, the prompt service and the free samples. Thank you.”

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Posted 11 months ago

“Thank you for the Sample posted. Very happy with the product Will order nearer date required . Best Regards Mark”

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Posted 11 months ago

“goods arrived even earlier than planned, were just what we wanted, at a great price. Communication excellent”

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Posted 11 months ago

“Excellent. Arrived on time, as described”

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Posted 11 months ago

“Delivery was speedy, flooring was easy to fit with virtually no waste. The floor looks amazing now it's laid. Very happy 😁 The only downside was we measured carefully and ordered the recommended amount and were short by three planks. Then had to find the same flooring elsewhere as it was out of stock. This is no ones fault, these things happen. We got it sorted in the end.”

Factory Direct Flooring Ltd 5 star review on 22nd June 2023

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Posted 11 months ago

“Fast delivery one pack was damaged and there sending out a new one so 👍”

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Posted 11 months ago

“It didn’t matter how many times we ordered different samples. Communication was prompt. Delivery prompt”

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Posted 11 months ago

“Very happy with quality and price of flooring, .delivered to the door would use this company again j.robson”

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Posted 11 months ago

“Good service”

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Posted 11 months ago

“Arrived promptly and when one pack was damaged you fixed it promptly by sending a replacement. Flooring all completed and it looks great Thank you”

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Posted 11 months ago

“Great service. Flooring order quickly processed. Great quality.”

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Posted 11 months ago

“Although only requesting samples, the process was quick and seamless.”

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Posted 11 months ago

“Everything was great, easy transaction and arrived as scheduled.”

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Posted 11 months ago

“Lovely flooring, easy to order, delivered promptly and in excellent condition.”

Factory Direct Flooring Ltd 5 star review on 19th June 2023

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Posted 11 months ago

“Love the sample you sent we will be ordering our flooring from you soon”

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Posted 11 months ago

“I ordered 4 samples, which I am considering. They were posted at no charge, a fair size and arrived within days. Efficient service”

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Posted 11 months ago

“Ordered laminate samples from direct flooring, kept up to date with delivery and received on specified day , a professional and reliable company, highly recommend”

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Posted 1 year ago

“Very happy with the vinyl I purchased from Factory Direct Flooring. From ordering samples to receiving vinyl was effortless. The quality of the vinyl and delivery was first class and I would highly recommend this company to everyone. The item was damaged in transit but I was recompensed without hesitation.”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,618 reviews