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Face The Future Reviews

4.8 Rating 17,582 Reviews

95 %

of reviewers recommend Face The Future

Company Reviews

Product Reviews

4.8

Based on 17,582 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS
Wakefield
WF6 1FS

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Face The Future 5 star review on 15th May 2024

Face The Future 5 star review on 14th May 2024

Face The Future 5 star review on 5th May 2024

Face The Future 5 star review on 25th April 2024

Face The Future 5 star review on 24th April 2024

Face The Future 5 star review on 6th April 2024

Face The Future 5 star review on 12th February 2024

91

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received parcel yet.”

Posted 3 years ago

Thank you for your feedback. As stated on our website all orders placed over the bank holiday period are processed on the next working day. With this in mind your order was processed and dispatched on a 24 hour delivery service yesterday. Kind Regards, Face The Future

Posted 3 years ago

“I have bought Endocare face cream many times but lately, every bottle the pump takes a ridiculous amount of time to eventually get the cream to come out. I won’t be buying this product agsin”

Posted 3 years ago

“I was sent the wrong face cream to what I ordered although the box was correct. I havnt been bothered to send it back”

Posted 3 years ago

We are sorry to hear of your experience with your order. We ask that you email shop@facethefuture.co.uk where one of our customer services team will report this to the manufacturer and resolve this for you. Thank you, Face the Future

Posted 3 years ago

“I’m Not receiving updates like I used to I don’t know why . I’m missing out on lots of special offers which is disappointing”

Posted 3 years ago

Thank you for your feedback. I have checked your account and can see that you are not subscribed to our email offers. Please email shop@facethefuture.co.uk to confirm if you would like us opt you in to receive the mailers. Thank you, Face the Future

Posted 3 years ago

“The products arrived intact and on time. However, I took your online skin test on February 25th and still awaiting the results. My score in the review reflects the lack of contact with the customer. I would purchase again in the future but not sure about the online consultation that I have been looking forward to.💜”

Posted 3 years ago

Thank you for your feedback. We aim to process Skin Test results within 7 working days depending on the volume received at the time. I can see that your recommendations have now been sent. If you would like further information, please contact the Customer Service team at shop@facethefuture.co.uk Thank you, Face the Future

Posted 3 years ago

“They’re ok but I had a return for a faulty product & they made me go through the whole rigmarole of sending the serum back & delayed my peel prep which was unnecessary.”

Posted 3 years ago

Thank you for your feedback. As stated within our terms and conditions “Please note, in order to investigate any claims of faulty or damaged products, we will require the product and related packaging to be returned to Face the Future. Unfortunately, we are unable to accept these claims without the relevant product and packaging as they must be returned and logged with the manufacturer.” If you would like further information, please contact shop@facethefuture.co.uk Thank you, Face the Future.

Posted 3 years ago

“The products received was perfect, however, i was only informed that an item, that was said to be in stock online and was apparently sold out, after I reached out to you guys myself. As someone that does a lot of online shopping, I want to be informed about my purchases and not seek out information.”

Posted 3 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. If you would like to send an email to shop@facethefuture.co.uk addressed to “The Sales & Customer Services Team Leader” they will be able to take a look into this issue for you as soon as possible. Kind Regards, Face The Future

Posted 3 years ago

“Great place to shop online however the DX delivery company were totally useless took around seven attempts to deliver and they would not follow my instructions. Royal Mail no problem with them. Using the regular postman who knows the area and residents well is far better.”

Posted 3 years ago

Thank you for your feedback. The order with this reference was sent with Royal Mail on a tracked service, DX wasn't used on this occasion. If you would like to discuss this further or for more information, please contact shop@facethefuture.co.uk Thank you Face the Future

Posted 3 years ago

“I was pleased with the delivery, the products purchased and the price but I wasn't particularly pleased with the advice given. I filled out the online consultation and even went as far as to upload a picture of my face/skin. I was then recommended 4 products plus an additional 7 that I could purchase to enhance my routine but with no explanation as to why. I was hoping of a more meaningful consultation result. e.g Your skin looks like.... and is this type. You have.... We therefore recommend x product to target this... y to moisturise, z to do something else. Instead I was recommended 11 products with no indication as to why these products were particularly suited to me personally.”

Posted 3 years ago

Thank you for your feedback. Please see information below which is included with your product recommendations - Our skin experts have analysed your responses to the online skin test and your bespoke product recommendations are listed below. If you would like to speak to our skin experts about your online skin test results, the recommended products or for assistance with placing your order, contact us by email shop@facethefuture.co.uk or telephone 0113 282 7744. Thank you, Face the Future

Posted 3 years ago

“I was slightly disappointed with my recent purchase on black friday. No free mask which stated on website when spending over £199. I had spent well over that amount. Also no sample sizes of any products which usually get. Just disappointed”

Posted 3 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority, I am truly sorry that this wasn't demonstrated to you on this occasion. A sample is popped into every order, specific samples can be requested at the time of your order via email and will be added if in stock. The free gift will need adding at checkout. If you would like to send an email to shop@facethefuture.co.uk a member of the customer services team will be able to advise further on this process. Kind Regards, Face The Future

Posted 3 years ago

“Hi, No main complaints at all- the prices are superb!!! The only thing is that my products took 7 full days to get to N. Ireland.”

Posted 3 years ago

Thank you for your feedback and we are really glad to hear you are happy with your recent experience. Unfortunatley, due to the current pandemic deliverys are taking slightly longer then usual, we appreciate your patience at this time. Kind Regards, Face The Future

Posted 3 years ago

“Prompt delivery but the packaging was dire - a crumpled cardboard box with some bubble wrap inside and an even more crumpled delivery slip. For an order of over two hundred and fifty quid I'd expect better.”

Posted 3 years ago

Thank you for your review regarding the condition of your parcel. I am really sorry for any inconvenience this has caused. We wish to resolve this as quickly and efficiently as possible as we are committed to providing the highest quality of support to our customers. If you could please send an email to shop@facethefuture.co.uk along with a photograph of the damaged product, the customer services tream will be able to resolve this issue for you as soon as possible. Kind Regards, Face The Future

Posted 3 years ago

“Products are fine and good price. But your delivery currier is a joke. My order took 5 days to leave the country and its still not here (16 days!!). From Germany to Estonia its not really that far.”

Posted 3 years ago

I am really sorry for any inconvenience the delay of your parcel has caused. We aim to despatch within 5 working days as stated in our T&C's section on our website. If you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to advise further regarding despatch times. My sincere apologies for any inconveniences caused by this. Kind Regards, Face The Future

Posted 3 years ago

“I am normally 100% satisfied with the service but the last order I placed almost a week ago has not arrived”

Posted 3 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. I’ve tracked the package via Royal Mail website, I can see that this is showing as delivered on the 30th September. If you would like further information, please contact our customer services team on shop@facethefuture.co.uk Kind Regards, Face The Future

Posted 3 years ago

“The oxygèneriez sample card is embarrassing to charge 5£ for the tiny sample size they provide. Agree sample is usually larger than this paying format. You shouldn’t even sell it”

Posted 3 years ago

I am sorry to hear that you are disappointed with the product received. Face The Future is a retailer and not a manufacturer meaning we have no control over the product production and all product descriptions are provided directly by the manufacturer. I will ensure your feedback is passed on to the manufacturer and our sincere apologies for any disappointment caused. Kind Regards, Face The Future

Posted 3 years ago

“The products are cripplingly expensive but the service is good.”

Posted 3 years ago

“Considering I paid extra for next day delivery it didn't arrive till two days later. Also I had to fill out a survey before my order could be processed which I was not aware of. However I did receive my order and it was exactly what I ordered. The packaging was good.”

Posted 3 years ago

My sincere apologies for any inconveniences caused by this issue. I have taken a look into this for you and can see your order was not dispatched due to us waiting for a consultation to be completed. All information regarding consultations is stated in red, bold writing on all product listings, apologies if this was not made clear enough. I will pass your comments on to our IT team who will look at amending the product listings. Kind Regards, Face The Future

Posted 3 years ago

“No shipment updates, had to chase for the answer. Eventually product arrived, but delays weren't communicated, which is disappointing, hence three stars only. Room for improvement. Communication is key - so simple. Makes massive difference.”

Posted 3 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. I have taken a look into this for you and can see your order was delayed due to a manufacturers delay. I can confirm regular updates were sent to advise of the suppliers delay. We would recommend you to check your spam/junk to see if these emails may have gone into there. Kind Regards, Face The Future

Posted 3 years ago

“When I called to enquire about the product i wasnt asked to complete consultation - delayed my order - only by a day but never the less. This wasnt good service”

Posted 3 years ago

Thank you for your feedback. As stated on our website, Due to the high concentrations of active ingredients in Environ products, both new and existing customers will need to complete a consultation over the phone or online before an order can be dispatched. This is a procedure set in place by Environ to ensure the correct products are being used and to avoid any adverse reactions. We do however offer lots of different brands on our website which you can purchase without a consultation if you feel as though the Environ consultation has inconvenienced you. Please email the team on shop@facethefuture.co.uk if you would like some alternative recommendations. Kind Regards, Face The Future

Posted 3 years ago

“Under normal circumstances I would have given a score of good or excellent but the fact that I have handed over all of my personal information including a photo of my face in the hope that by filling out the online skin test I would be sent personalised product recommendations that has not yet been received is very disappointing.”

Posted 3 years ago

I can see that some recommendations were sent to you on the 5th August, this may have gone into your trash/spam folder. We will resend this today for you. If you require any further information please email shop@facethefuture.co.uk Many thanks, Face the Future

Posted 3 years ago

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Face The Future is rated 4.8 based on 17,582 reviews