Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,359 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,359 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 27th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived late, have not seen a much of a difference after using product.”

Helpful Report

Posted 2 years ago

Good morning, I hope you are well today and thank you for taking the time to leave a review with us. I have investigated this for you and can see that you selected Standard UK Delivery (2-5 Working Days) upon checkout. Your order was placed on the 23rd October, shipped on the 25th and arrived on the 28th October making this the third working day. We appreciate how important it can be for your skincare to arrive to you quickly, so we would advise to opt for our premium delivery service if you require the item sooner. I am also very sorry to hear that you cannot see much of a difference in your skin after using your new product. However, to see real changes in your skin this generally takes between one to three months of consistent use so we would advise to keep using your product. If we can assist you at all with your skincare routine or anything else, please do contact us on shop@facethefuture.co.uk and we would be more than happy to help. Best Wishes, Face The Future

Posted 2 years ago

“We don’t rate your website. Never seem to be able to pay and check out. We waste a load of time then have to ring the order in. Certainly a lovely helpful lady then dealt with us.”

Helpful Report

Posted 2 years ago

Good morning Kenneth, Thank you for shopping with Face the Future and for taking the time to leave a review, as all feedback is very important to us. I apologise sincerely to hear that you are experiencing some issues when checking out on our website. We have not had any further reports of issues when it comes to payment, however should you experience those problems again please do contact us so we can raise this with our e-commerce team for investigation. I am very pleased to hear how a member of our team assisted you, as we strive to always deliver excellent customer service. If we can help you with anything else at all Kenneth then please do contact us on shop@facethefuture.co.uk Best wishes, Face The Future

Posted 2 years ago

“I was not told the items were unavailable when I ordered, although my money had been cashed. I did not know to find out about my products because there was no contact phone number”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your feedback and my sincere apologies you are dissatisfied with your recent experience at Face The Future. You will find that most products are in stock on our website. However if due to stock shortage it appears to us that we are unlikely to be able to deliver the products within 5 working days of receipt of your order, we will either: - Contact you within the said 5 working day period to agree a revised date for anticipated delivery of the products. - Re-credit any sum/s that have been paid by you or debited from your credit card for the products concerned. A confirmation email will be sent confirming this refund. I have investigated this further for you and can see that all items in your order were delivered successfully within the 3rd working day. Our phone number is also displayed on our website should you need to contact us directly. If you have a query regarding a specific product's stock level in future, please email us on shop@facethefuture.co.uk with the full product name and we will then advise further. Thank you for your custom and we hope you enjoy your new skincare. Kindest regards, Face The Future

Posted 2 years ago

“Product came quickly and was packaged in a Jiffy bag. Would have preferred this to be packaged in a sturdy box for protection”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave a review with us and we are so pleased to hear that your product arrived quickly, as our team work hard to ship orders as soon as possible. We appreciate your feedback in regards to our packaging, we aim to provide as much protection as possible when packing all orders and we do also provide boxes depending on the volume of the order. I will be sure to pass your comments on to our warehouse manager so this can be reviewed however. In the meantime, should you have any further questions, comments or concerns then please do not hesitate to contact us on shop@facethefuture.co.uk Kindest regards, Face The Future

Posted 2 years ago

“Not received the product yet”

Helpful Report

Posted 2 years ago

Good Afternoon Elizabeth, Thank you for your comments and recent order. I can see your order was raised on the 28.09.22 and Free Standard UK Delivery (2-5 working days) was selected at checkout. We shipped your order the following day and this was delivered to yourself on the 03.10.22 which was the 3rd working day as quoted. Should you need to discuss anything further then please contact us directly at shop@facethefuture.co.uk and we hope you enjoy your new products. Kind regards, Face the Future

Posted 2 years ago

“Happy with the item I ordered but not the mystery gift not worth £14.99”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave a review with us. We are very sorry to hear that you are not happy with the mystery gift received. The mystery gift is a great opportunity to treat yourself to a surprise skincare product and gives our customers the chance to try something they may have not have tried before. Our mystery gifts are also handpicked by our skin experts and are all high quality products for only £14.99. I have investigated this for you and can confirm that the product you received is worth £45 for 50ml as it retails at £90 for 100ml. However, all customer feedback is important to us and I will be sure to pass your comments on to the relevant team. If we can assist you at all with anything, or if you would like some additional information on your mystery gift then please do contact us on shop@facethefuture.co.uk Best Wishes, Face The Future

Posted 2 years ago

“This is my third order with Face the Future. Great products and knowledge from customer service. Slow to respond to emails but always very helpful and pleasant. Slow to fulfil order … I am asked to review before receiving my products for the third time. I also placed an order on the same day with another cosmetics company, also fulfilled with Royal Mail and received that a couple of days later.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review and so glad to hear that you love the products and find our Customer Service team knowledgeable and helpful. In regards to your recent correspondence with us I can see that all emails were responded to the same day, and the delivery was attempted on the 10/09 but unfortunately no one was available. Please follow the tracking link sent to rebook delivery for a day that is suitable for yourself, alternatively, you can collect from your local Royal Mail collection point. Once again thank you for your feedback and if you require any further assistance please contact us at shop@facethefuture.co.uk Kind regards, Face the Future

Posted 2 years ago

“The products I ordered were as expected but more expensive than other companies, I was disappointed with the delivery time and this would put me off using this company again.”

Helpful Report

Posted 2 years ago

Good Morning, So sorry to hear that you were not entirely happy with your recent experience with ourselves. In terms of the pricing we do offer frequent promotions, discounts and free gifts to give our customers further cost savings where possible and also to try new products, whilst remaining competitive within the market. I can see both a discount code and a full sized Environ free gift were applied to your order, which we hope meant this was more cost effective for yourself. I can see that at the time of checkout you selected 'Free Standard UK Delivery' (2-5 working days) and did contact us in regards to chasing your order, which one of the team advised due to the Bank Holiday and an increase in orders your order would be delivered on the 5th working day quoted. We advise all customers requiring the goods any sooner than the standard quoted to upgrade to our premium delivery option. Once again our apologies you were not completely satisfied with your recent experience, we do aim to fulfil all customer expectations to the best standard and sorry you didn't feel that we met these on this occasion. Kind regards, Face the Future

Posted 2 years ago

“Pros: Purchased the Skinceutical kit which had Phlrotein CF & the Advanced Brightening UV SPF 50 sunscreen. Website was very easy to navigate and order arrived in about a week. Cons: The Phloretin CF serum was clear and transparent in colour. I've purchased this from many other stockists before and generally it's a yellow colour rather than clear. Concerned it might have been a faulty bottle so emailed customer support team, they've mentioned that they are approved stockists however I'm still concerned about the quality of the bottle I received & its efficacy particularly given it's expensive to purchase”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review and great to hear you found our website easy to navigate and that your order has been received. To confirm all of our stock does come directly from Skinceuticals and we can be found on their website as an approved stockist. SkinCeuticals antioxidants are made with patented technology and are known for their superior stability, and the change of colour does not indicate a poor quality product. Any product from clear to amber is normal. It's a good idea to store them in a cool dark place but it won't affect the efficacy. I hope this puts your mind at ease regarding the authenticity of the product, and the efficacy not being affected. Should you wish to discuss anything further then please contact us at shop@facethefuture.co.uk Kind regards, Face The Future

Posted 2 years ago

“I have been invited to review my purchase - unfortunately the items have not arrived yet. I am hopino they come soon .”

Helpful Report

Posted 2 years ago

Good Afternoon Julia, Thank you for your most recent order and sorry to hear it hadn't arrived at the time of your review. The email to review the purchase does go out automatically when the items dispatch, and I can see at the time of checkout the method of delivery chosen was Free Standard UK Delivery (2-5 working days). Looking at the tracking status of your order it shows as delivered on the 3rd working day. If you are unable to locate your parcel then please contact us at shop@facethefuture.co.uk for us to raise this with Royal Mail. Kind regards, Face The Future

Posted 2 years ago

“It’s good”

Helpful Report

Posted 3 years ago

Good afternoon Rowena, Thank you for leaving a review with us. I am so pleased to hear that you are happy with your recent purchase, however, I can see that you have left 3 stars. If we can do anything to make your experience more positive, please do contact us at shop@facethefuture.co.uk Kindest regards, Face The Future

Posted 3 years ago

“Always great products I have shopped here numerous times. The only downside was the delivery it took so long ??”

Helpful Report

Posted 3 years ago

Hello Wendy, Thank you for taking the time to leave a review with us, I am so pleased to hear that you are enjoying the products we offer! I have looked into the delivery time for you and can see that unfortunately, there was a slight delivery delay as we were waiting for you to respond to our consultation request regarding the Environ products. Once that was completed, your order was despatched on the first working day from the consultation. If we can assist you with anything else at all, please do contact us at shop@facethefuture.co.uk Best wishes, Face The Future

Posted 3 years ago

“To soon to comment first purchase”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave a review with Face the Future. We hope you are enjoying your first purchase! However, if we can help you at all please do contact us at shop@facethefuture.co.uk or contact us on 0113 282 7744 option 1. Kindest regards, Face The Future

Posted 3 years ago

“Item came quick only used a couple of times , not really impressed as you have to keep up with it”

Helpful Report

Posted 3 years ago

Hello Marie, Thank you for taking the time to leave a review, we hope you are doing well. I am so pleased to hear that your item arrived quickly as it is important to us that you receive your items as soon as possible! However, I am sorry to hear that you are not impressed with the product you purchased. If you wish to contact us at shop@facethefuture.co.uk we can give you some tips on how to make the most of your product and offer some further advice. Kindest regards, Face the Future

Posted 3 years ago

“I like the offers face the future have on but have problems logging into the account. I find it difficult to redeem the points that i get given”

Helpful Report

Posted 3 years ago

Good afternoon Freda, Thank you for taking the time to leave a review. We do appreciate you raising these concerns with us and I can confirm that your comments will be passed on to the relevant team. We want our customer journey to be as straightforward as possible so should you experience any future issues, please contact our customer services team at 01132827744 or shop@facethefuture.co.uk. Kindest regards, Face the Future

Posted 3 years ago

“Delivery slower than promised. The products are great though”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for shopping with Face the Future, and for taking the time to leave a review. I am so pleased to hear that you are enjoying your new products. I have investigated this further for you and can see that you ordered with us using our Free UK delivery service ( 2-5 working days ) your order was delivered successfully on the 3rd working day. We do aim to ship our parcels as soon as possible, however as you ordered over the bank holiday period your order was shipped at the earliest convenience. Please contact us at shop@facethefuture.co.uk should we be able to assist you further. Kindest Regards, Face The Future

Posted 3 years ago

“Order took a long time to be delivered”

Helpful Report

Posted 3 years ago

Hello Nicola, Thank you for shopping with Face the Future, and for taking the time to leave a review. I have investigated this for you and can see that you ordered with us using our Free UK delivery service ( 2-5 working days ) your order was delivered successfully on the 5th working day. We do aim to ship our parcels as soon as possible, however as you ordered over the bank holiday period your order was shipped at the earliest convenience. Please contact us at shop@facethefuture.co.uk should we be able to assist you further. Kindest Regards, Face The Future

Posted 3 years ago

“I am happy with the face future s product, But recently I did did report a faulty product to the company which I purchased 6 months ago and I only just started using it 2 months ago. This product expired date is until 2024. It’s not what I expected, because the has turned into chucked and I did shake it well before I use it but it doesn’t work. I did report to face the future about it a few times. All I received was that they said I had bought this for 6 months and they could not raise the matter. Because I have previously been using this product ? It was definitely not the same to this recent one that I just opened and reported to them. Ps this is only a honesty review of letting you know and I am not happy at all about the customers service. I will raise this matter to the public website if the customers service still annoying about this matter. Ps let me remind you that that on the product it said you can use the product within a year. I am a regular customer from you. Check it out if you need to . I don’t want this to get any bad reputation about your company. Please let me know. Thank you very much for your help”

Helpful Report

Posted 3 years ago

Dear Phuong, I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. I have investigated this for you and can see that you raised this suspected fault 6 months after your purchase, this meant we were not able to replace or refund your item as the issue was raised outside of our terms and conditions. I can also see that the customer services team advised that this particular SPF product does have beads inside and it does require shaking and leaving to settle for a minute while these disperse. This should solve the issue with this product, however, if you have any further questions or concerns, please do contact us at shop@facethefuture.co.uk Kindest regards, Face The Future

Posted 3 years ago

“I have been using Face the Future for many years and have always been very pleased with the ordering process and speed of delivery. Unfortunately, my recent Endocare order which was advertised as a "Tensage deal" with pictures of the Tensage cream was the Tensage serum and the Geocream instead of the Tensage cream. While I can see the Geocream is written elsewhere I was not aware of it when ordering and now have 3 pots of Geocream which I do not really want. I think it is important that Face the Future ensures that their adverts. especially for deals, are accurate.”

Helpful Report

Posted 3 years ago

Good Morning Michael, Thank you for your recent order with us and for taking the time to leave a review. We are so pleased to hear that you are happy with our ordering process and the speed at which we deliver our parcels. We do however sincerely apologise for the inconvenience caused in regards to the advertised Tensage deal, this was done in human error and has since been rectified. Please contact us at shop@facethefuture.co.uk so we can resolve this issue for you. We look forward to hearing from you Michael. Kindest regards, Face The Future

Posted 3 years ago

“Freebie offers are just a hook in so giving 3stars this time. It’s wrong to buy and then find the hook item is ‘out of stock’. When spending a lot of money on products this feels like cold sales marketing. Can’t fault service though from FtF”

Helpful Report

Posted 3 years ago

Good afternoon, I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority. I have taken a look into this for you and can see that you are referring to the free Silymarin sample which was on offer on orders over £100 and is worth £19 based on the full-size RRP. I can confirm that the size and gift value were also displayed on our website to ensure our customers knew exactly what the complimentary gift was. I can also see a member of our customer service team has been in touch to offer some further assistance and has offered to include some extra samples in your next order. Please contact us on 01132827744 or at shop@facethefuture.co.uk with any additional questions, concerns, or comments and we thank you for taking the time to leave your feedback. Kind Regards, Face The Future

Posted 3 years ago

Face The Future is rated 4.8 based on 21,359 reviews