Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,339 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,339 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I havent received the goods yet so i cant say much about the product but i am surprised it has taken do long to arrive. Also i signed up in order to get tge 20% off but the code i received wasnt accepted ( i tried a few tines), which was really disappointing and u felt a bit cheated. Lets see when the products arrive. Best wishes Hinda”

Helpful Report

Posted 1 year ago

Hello Hinda, We're sorry to hear that you feel this way. We have taken a closer look at your order however and can see that it was successfully dispatched on the 2nd August, 2 working days from when we had originally received it. At checkout, our 2-7 working day delivery option was also selected, with the latest delivery date for this being the 9th August. Delivery was attempted on the 7th August, however, Royal Mail advised there was nobody available to accept the parcel itself. In regards to the discount code, this will not have been added due to the items purchased, already being on offer. Further information on this can be found within our Terms and Condition, here: https://www.facethefuture.co.uk/pages/terms-conditions 'Discount codes cannot be used on the following products or brands: Daily Deal items, Flash Deal items, Mystery Product, Bondi Sands, Colorescience, Medik8, Ultrasun, La Roche-Posay, Heliocare, Brush on Block, COOLA, Nature Bisse, CeraVe, Vichy, Nip+Fab, Avant Skincare, Dr. Craft, Emepelle, Neal's Yard Remedies, Institut Esthederm, Teoxane, and selected mark down products.' Our Customer Service team have not yet received any correspondence from yourself about the above, however, they will be more than happy to help should you have any further queries or concerns. Kind regards. Face the Future

Posted 1 year ago

“I have contacted face the future via email to return part of my order and nobody has got back to me. Poor customer service.”

Helpful Report

Posted 1 year ago

Hi Joanne, We're sorry to hear you feel this way. We can see, however, that a member of the team did reply on the 3rd August at 11:03am. If you are facing issues receiving emails from Us at shop@facethefuture.co.uk, we have added a copy of the email below for you, clearing all person data: 'Thank you for contacting Face The Future. I'm really pleased you have got in touch and I hope that you're having a great skin day! The order was placed under the email address X. The order number is X. Please see our Returns Page for further information on this. Providing these terms are met, we would be more than happy to process your return: https://www.facethefuture.co.uk/pages/returns Please also ensure that a copy of our Returns Form is included, so that this can be processed as quickly as possible for you. I hope the above has answered your question. Please remember we are here to support you so if I can be of any further assistance, please do let me know. Warm regards, X P.S: Don't forget to take 5 minutes for a spot of self-care today. 💜' Kind regards, Face the Future

Posted 1 year ago

“The therapist was great the procedure was fine but far too short. All over in 45 mins. Not great value for money.”

Helpful Report

Posted 2 years ago

Hi Azrah, Thank you for taking the time to leave a review. We are Face the Future Online, rather than the Clinic - https://www.facethefuture.co.uk/ Should you have any queries or concerns regarding your recent treatment, please contact our Clinic Team directly - https://www.facethefutureclinic.co.uk/ Kind regards, Face the Future

Posted 2 years ago

“Good service and fast postage but really annoyingly I always get the promise of discount vouchers which I can never use when I actually go onto the site”

Helpful Report

Posted 2 years ago

Hi Karen, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 2 years ago

“I’ve always been pleased with Face The Future. However I had a delivery that didn’t get delivered for weeks. Considering the amount I spend on the two accounts the customer service I received was very poor. I never received the delivery.”

Helpful Report

Posted 2 years ago

Hello Sabrina, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 2 years ago

“The products I ordered are great but I was really disappointed in the mystery gift this time...not products I will use and cost me £15 ☹️”

Helpful Report

Posted 2 years ago

Hello Katy, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 2 years ago

“Ordering was easy. Came within good time as paid for quicker delivery. The courier was good with the comms. Well packaged. The only thing was, one of the bottles leaked inside the packaging and damaged some of the boxing on the products. Not a major issue.”

Helpful Report

Posted 2 years ago

Hello Alisdair, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 2 years ago

“The box was damaged and half of the product missing. These products aren't cheap. I emailed asking about a replacement but haven't heard back yet. Disappointed.”

Helpful Report

Posted 2 years ago

Hi Gemma, We’re sorry to hear about your recent experience with Face the Future. We can see that our Customer Service team have received your email and responded within the advised timescale. A resolution has also been provided, to allow us to assist further with this. However, please don't hesitate to get in touch if there's anything else we can do to help. Kind regards, Face the Future

Posted 2 years ago

“Product and price very good. Shame you use the shambles of a company that is Evri, will look to buy elsewhere in future if this is your standard delivery company. Courier left parcel in plain site on the door step and made out he attempted to deliver when our CCTV shows he didn’t even knock on the door. It rained later that day and as we didn’t know the parcel was there it got soaked.”

Helpful Report

Posted 2 years ago

Hi there, We're so sorry to hear about the experience you've had with your recent delivery. We understand how disappointing this experience has been for you. We're so disappointed that this has left you no longer wishing to shop with us. Kind regards, Face the Future

Posted 2 years ago

“Still waiting for Evri to deliver!!!”

Helpful Report

Posted 2 years ago

“Shopping experience was fine but I did not receive the free item promised.”

Helpful Report

Posted 2 years ago

“I’ve not had my delivery yet so don’t feel I can review. I think these emails are a great idea but more helpful once orders received.”

Helpful Report

Posted 2 years ago

“The problem was with the delivery, from ordering to delivery I waited two weeks”

Helpful Report

Posted 2 years ago

“Up to now I have been happy to purchase from you. I appreciate the points system and the sample products with the order. However, it is difficult to get through to speak to anyone and sending messages online take days to get a reply. I have been asked to fill in the same form for using Environ 3 times. One of the products I have just received only had a 6 week use by date, there is 12 weeks, at least, supply in the container. I was told to fill in another form and am waiting for a reply.”

Helpful Report

Posted 2 years ago

“I am still awaiting my product to arrive.”

Helpful Report

Posted 2 years ago

“Nothing coming out of 1 of my products unfortunately.”

Helpful Report

Posted 2 years ago

“Very pleased with my purchase, and speed of delivery, but did not like the fact that I could not use my first time user discount. What was the point of sending it to me?”

Helpful Report

Posted 2 years ago

“I am still waiting to be delivered”

Helpful Report

Posted 2 years ago

“Suggest to change courier company, no news so far after previous order FTF657041 was returned, 10 days have passed, hope to get a solution”

Helpful Report

Posted 2 years ago

“Can't give a review having problem getting my purchase from EVRI”

Helpful Report

Posted 2 years ago

Face The Future is rated 4.8 based on 21,339 reviews