Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,359 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,359 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

Write Your review

Tell us how Face The Future made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Face The Future 5 star review on 27th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i was given a joiner code , it never worked , then was chased to use the code ?”

Helpful Report

Posted 1 year ago

Hi Joanne Thank you for your review, automatic sms or emails will go out if the code is not used, codes cannot be used on products that are already on offer or on skinceuticals and Lyma. If you have any issues in the future please contact customer services on shop@facethefuture.co.uk or 0113 2827744 who will be happy to help you. Kind Regards Face the future

Posted 1 year ago

“One product out of date, emailed to resolve issue, no reply as yet.”

Helpful Report

Posted 1 year ago

Hello Karen, We have taken a closer look at your most recent order and can see that you did in fact purchase the 'Environ Focus Care Youth+ Concentrated Retinol Serum 2 - Short Dated' ➡️ https://www.facethefuture.co.uk/products/copy-of-environ-focus-care-youth-concentrated-retinol-serum-2-short-dated?_pos=1&_psq=Environ+Focus+Care+Youth%2B+Concentrated+Retinol+Serum+2+-+Short+Dated&_ss=e&_v=1.0 If your query relates to another product however, please do reach out our Customer Service Team via email at shop@facethefuture.co.uk, as they have advised they have yet to hear from you. They will be more than happy to assist. 💜 Kind regards, Face the Future

Posted 1 year ago

“Unfortunately I reacted to one of the products in the allies of skin kits . The customer service team were , at first, slow to react, citing the necessity of a patch test which is hidden away in the T&C's and not noticable when purchasing. I have never in all my years of buying skincare online ( many) been asked to patch test and I can count on one hand the number of times I have had a reaction so I was disappointed by this response. It took quite a few emails but finally they agreed that I could return all products and receive a full refund . - thankyou”

Helpful Report

Posted 1 year ago

Hi Gaynor Thank you for your revised review, We are happy we could resolve in this instance for you. Kind Regards Face the Future

Posted 1 year ago

“The site is very confusing. The way they have made the points system to work now, is that despite me being logged on and trying to take off my points off the price I can’t do it. It’s very frustrating and it simply doesn’t work across different devises, especially on the phone.”

Helpful Report

Posted 1 year ago

Hi Maria Thank you for your review. We are sorry you are struggling with the points system. Please refer to the link below or contact customer service team on 0113 2827744 if you need further assistance. https://www.facethefuture.co.uk/pages/rewards Kind Regards Face the Future

Posted 1 year ago

“Speedy delivery but would like more discounts”

Helpful Report

Posted 1 year ago

Hi Claire Thank you for your review. Please make sure you are signed up to email, SMS and the app to receive exclusive discounts. Some brands do not allow us to have regular discounts on their products. https://www.facethefuture.co.uk/collections/discount-codes-offers Hope this helps for your future purchases. Kind Regards Face the Future

Posted 1 year ago

“Good delivery time but disappointed with the use by dates for Environ AVST 5 and the eye make-up remover.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear this. We aim to provide at least 6 months on all dated products we supply. Something which also aligns with Environ themselves: ✨Expiration date of at least 6 months left to run on products that have a post-production shelf life of 18 – 24 months. ✨Expiration date of at least 3 months left to run on products that have a post-production shelf life of 6 – 12 months. With the products received dating September and November, we can confirm that the dates are the longest which are currently supplied by the brand themselves. We will however ensure your feedback on this is passed along to the necessary teams. Kind regards, Face the Future

Posted 1 year ago

“Good selection of Skinceuticals products however on this occasion the prices have risen significantly with less discounts.”

Helpful Report

Posted 1 year ago

Hi Kathryn, Thank you for taking the time to leave a review. 💜 At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 1 year ago

“Unfortunately one of my items arrived damaged. I have emailed twice but had no response. The other item wasn't damaged and is great. The delivery was fast but unfortunately the poor communication regarding my damaged item is disappointing.”

Helpful Report

Posted 1 year ago

Hello there, We are so sorry to hear this. 😞 We have liaised with our Customer Service Team and can see that no email has been received from yourself we're afraid. Please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 1 year ago

“Very slow dispatch / delivery!”

Helpful Report

Posted 1 year ago

Hello David, That's odd. 🤔 We can see that you placed your order on the 17th December, a day in which we are of course closed, and we dispatched this on the 19th December. Royal Mail then delivered your order to your designated Safeplace on the 21st December. If you are facing any issues locating this, be sure to check your tracking information as an image has been provided upon delivery. All of the above dates also fell within the 2-5 working day shipping option. If you do however require a faster shipping option, we do offer several which may be of interest when you next wish to place an order with us: https://www.facethefuture.co.uk/pages/delivery Kind regards, Face the Future

Posted 1 year ago

“Love the products from Espa which I use regularly and it arrived promptly but the excess packaging was unbelievable I received a huge cardboard box for 2 tiny lip balms that could have come in a small envelope- this was to accommodate a magazine I didn’t request.”

Helpful Report

Posted 1 year ago

“Arrived in good time for Christmas. Unfortunately both gift boxes were battered and crushed which isn't the best for a present, but at least the products inside were intact. The packaging was good, so they were definitely crushed before they were even packed.”

Helpful Report

Posted 1 year ago

Hi there, We're so sorry to hear this. We understand how disappointing this must be. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can investigate this matter further. Kind regards, Face the Future

Posted 1 year ago

“I would normally leave a 5 stars review but I was really disappointed when from my last order a organic headband was missing. It was a gift set for a friend of mine and I had to give it like that, with one item missing. I know it's not much but I would expect more from Face the Future. I have made a complaint, waiting to see how ot goes.”

Helpful Report

Posted 1 year ago

Hi Alina, We're so sorry to hear this. We understand how disappointing this must be. Please be assured that our Customer Service Team have been in touch with the brand directly regarding this. They are now investigating alongside the team, to ensure this matter is resolved as soon as possible. We really appreciate your patience during this time. Kind regards, Face the Future

Posted 1 year ago

“Hi I am slightly disappointed when my curiosity got the better of me and I looked in my partners advent calendar as she is old fashioned and likes fir everyday to be a surprise but I noticed that there was nothing in behind door number 18 and there is no other door with 2 items in would you please be able to help my query. Regards Mr Pattinson”

Helpful Report

Posted 1 year ago

Hi Sam, Oh, we are so sorry to hear this! 😔 This must be so disappointing. We can see that you have reached out to our Customer Service Team, who will be in touch to assist with this as soon as possible. Kind regards, Face the Future

Posted 1 year ago

“Very fast turn around of the order. Thanks”

Helpful Report

Posted 1 year ago

Hi Katherine, Thank you so much for your feedback! 😊 Please do get in touch if there's anything we can help! Or if there is a way we can make your next review a 5-star one! ⭐️⭐️⭐️⭐️⭐️ Kind regards, Face the Future

Posted 1 year ago

“Great range of products. I have used them for a few years. Unfortunately on my recent order the product I recieved was different from the product images. I recieved a pm cream. I was not looking for a night cream.”

Helpful Report

Posted 1 year ago

Hi there, We're so sorry to hear this. We have taken a closer look and can see that the CeraVe Facial Moisturising Lotion ordered can, on some occasions, be shown to have a 'PM' logo. This is due to the product not containing any SPF. Further guidance on this, provided by CeraVe can be found here: https://www.cerave.co.uk/search?q=Facial%20Moisturizing%20Lotion We have liaised with our Customer Service Team who have sent across a label to assist you in returning this, should you not wish to keep it. Kind regards, Face the Future

Posted 1 year ago

“Haven't recieved the products yet!!”

Helpful Report

Posted 1 year ago

Hi Stephen, We're sorry to hear this. 😔 We can see that your order was dispatched on the 21st November and was marked as delivered on the 23rd November. Further details can be found within the tracking information provided via email on the date of dispatch. If you are unable to locate this, please contact our Customer Service team at shop@facethefuture.co.uk Kind regards, Face the Future

Posted 1 year ago

“I'm really pleased with the speed the parcel was delivered and it wasn't damaged in any way. It also arrived at the correct address!”

Helpful Report

Posted 1 year ago

Hi Alison, Oh, that's wonderful news! 😊 Thank you so much for the wonderful feedback. Kind regards, Face the Future.

Posted 1 year ago

“First time I have used F T F. Not impressed with time of delivery - ordered last week. Still haven't received my items (it's Wednesday) admittedly within specified time frame but slower than most. And my credit card has been debited”

Helpful Report

Posted 1 year ago

Hi Caroline, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can however see that after your order was placed on the 16th November and arrived today, within the 2-5 working day shipping selected at checkout. It has been left in your Safeplace and a card has been left to let you know. 📮 Any issues however, please don't hesitate to get in touch with our Customer Service team! We also have faster shipping options available, in case you need your items quicker! ➡️ https://www.facethefuture.co.uk/pages/delivery Kind regards, Face the Future

Posted 1 year ago

“Interesting products well targeted but I find it frustrating that they have always run out when I try to reorder. Also points are difficult to use.”

Helpful Report

Posted 1 year ago

Hi there, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk if you would like any assistance with our Skinsider Club. Kind regards, Face the Future

Posted 1 year ago

“Delivery could be a lot quicker!”

Helpful Report

Posted 1 year ago

Hi Nikki, Thank you for taking the time to review us. We can see that your order was slightly delayed due to an outdated Environ Consultation. However this was completed on the 8th August and is now valid until the 8th December. We have a range of shipping options, should you need your items sooner than the standard 2-7 working day option chosen upon checkout: https://www.facethefuture.co.uk/pages/delivery Kind regards, Face the Future

Posted 1 year ago

Face The Future is rated 4.8 based on 21,359 reviews