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Face The Future Reviews

4.8 Rating 17,338 Reviews

95 %

of reviewers recommend Face The Future

Company Reviews

Product Reviews

4.8

Based on 17,338 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS
Wakefield
WF6 1FS

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Face The Future 5 star review on 5th May 2024

Face The Future 5 star review on 25th April 2024

Face The Future 5 star review on 24th April 2024

Face The Future 5 star review on 6th April 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovley staff and great customer service.”

Posted 2 years ago

“Sadly the bottle fell out of my head after just taking the first drops. Bad luck or bad omen. I recorded with bioeffect.”

Posted 2 years ago

Dear Daniela, Thank you for your order with face the future and for taking the time to leave a review. I am so sorry to hear that this happened and can imagine how dissapointing that was for you. Please do contact us on shop@facethefuture.co.uk if we can be of any assistance. Kind regards, Amber

Posted 2 years ago

“Have bought Environ products from you quiet a long time .Very disappointed the products have tremendously gone up order last week have cost £46more that's a big percentage .”

Posted 2 years ago

Good morning Caroline, Thank you for contacting Face The Future, we’re really pleased you have got in touch and hope that you are keeping well. I am sorry to hear that you are disappointed that there has been an increase in the price of your producs. I will ensure this feedback is passed on to the manufacturer but unfortunately, as we are a stockist of Environ, we have no control over pricing increases and as a manufacturer we have to reflect any increases in price they notify us of. I would be more than happy to provide you with some alternative products at a lower cost price if this would be helpful. If you would like me to send you some alternative product recommendations or if you would like to discuss alternative products with me, please do let me know. Kind regards, Amber

Posted 2 years ago

“I received my order as promptly as usual, ordering is nice and easy. Unfortunately this will be the last time I'll be ordering from yourselves due to another increase in price. After doing a search on my product I can buy it for £10.00 cheaper than Face The Future. This saddens me as I have been ordering from yourselves for a long time now.”

Posted 2 years ago

Hi Helen, Thank you for your feedback and we’re really pleased your order arrived promptly. I am sorry to hear that you are disappointed that there has been an increase in the price of your product. I will ensure this feedback is passed on to the manufacturer but unfortunately, as we are a stockist of Environ, we have no control over pricing increases and are required under the terms of our contract with the manufacturer to reflect any increases in price they notify us of. We would be more than happy to provide you with some alternative products at a lower cost price if this would be helpful. Kind Regards, Face The Future

Posted 2 years ago

“I bought some natural bliss sun tan spray I did not look closely but when it arrived it was like a sample size and I am now upset as it was a present and does not look like there is even enough for 1 or 2 uses as I have bought it before and got a full size I expected this kne to be the same It’s nice to receive samples and the body cream was ok”

Posted 2 years ago

Hi Maxine, Thank you for your feedback and we are really sorry to hear the received item was smaller then expected. I can confirm the item you are refering to was a free gift and was not paid for in any way. Unfortunatley, as this is a free gift the size is only 4ml but we do sell the full size product on our website should you wish to purchase this as a gift. Kind Regards, Face The Future

Posted 2 years ago

“Prompt delivery however i thought the cream will come with the sp50 suncream as it did when i bought the cream for the first time.”

Posted 2 years ago

Hi Fortunate, Thank you for your feedback and we are really sorry the item purchased was not as expected. The item you purchased was the PharmaClinix Lightenex Gold Cream 30ml which does not contain an SPF and is not advertised to contain an SPF. Kind Regards, Face The Future

Posted 2 years ago

“It hasn't arrived yet”

Posted 2 years ago

Hi Patricia, I am really sorry to hear your order was delayed. I have taken a look into this for you and can see your order was placed on the 23rd of December and delivered on the 4th of January. Due to the Christmas period and bank holidays deliveries have been a little more delayed. Kind Regards, Face The Future

Posted 2 years ago

“Prompt delivery. great service. not thrilled with the 'free gift' hence loss of a few stars. I'll still continue to order with the company.”

Posted 2 years ago

Hi Amina, Thank you for your feedback and we are really glad to hear you were pleased with our service and delivery. If you could please contact our customer services team on shop@facethefuture.co.uk to highlight why you were unhappy with the free gift received we can use your feedback to hopefully make further improvements. Kind Regards, Mia

Posted 2 years ago

“Very happy with products and prompt delivery. Unfortunately I did not receive free gift as advertised and have had no response after contacting customer service team.”

Posted 2 years ago

Hi Rebecca, Thank you for your feedback and we are really sorry to hear you are disappointed with your most recent experience. Unfortunately, as stated on our website the free gift does need to be added to your cart at checkout in order to be included with your order. I have double-checked all systems and we have currently not received any emails from yourself in regards to this issue but if you would like to contact us on shop@facethefuture.co.uk when next placing an order we will be sure to add the gift for you. Kind Regards, Face The Future

Posted 2 years ago

“I was disappointed due to making inquires regarding treatment before the black Friday deadline, I was not able to get 10% of the product. I have ordered previously from you and my sister has made a few orders from this company. I was also sent a £75.00 wine voucher and I do not drink!”

Posted 2 years ago

Hi Stephanie, Thank you for your feedback. I have taken a look into this for you and can see a consultation was completed on the 26th of November for the Cysera range, this consultation was responded to on the 26th of November at which point a member of the team offered to send you an invoice for payment. Unfortunatley, we did not receive a response to this email so were unable to process the order. Kind Regards, Face The Future

Posted 2 years ago

“Quite disappointed the free samples were not from the brand I ordered. It is all good saying it is to try different range but why when I happy with what I have been using”

Posted 2 years ago

Hi, Thank you for your feedback and we are really sorry to hear you would have preferred samples from the range you were purchasing. Unfortunatley, all of our samples are subject to availability meaning we cannot guarantee the sample availability however Face The Futue strives on only stocking brands we truly believe in. We would urge you to try some of the samples from alternative brands you may be pleasantly surprised. Kind Regards, Face The Future

Posted 2 years ago

“Great service, prompt delivery and well packaged product. I am giving a three stars because I could find some of the products I still bought with Face the Future at better price even with the 'promotions' claimed. Also, not quite thrilled with the 'gift' and samples received for quite expensive orders.”

Posted 2 years ago

Hi Amina, Thank you for your feedback and we are really sorry to hear you are disappointed with our prices. I can confirm Face The Future hold regular discounts and offer all products at the most reasonable price possible. We also offer the following services to our customers at no charge: Free Sample with all orders Free delivery on orders over £25.00 Rewards Club Free skincare advise An online chat to ensure the prompt handling of any queries you may have We also always try to make sure our free gifts are of good value and added benefit to our customers. Kind Regards, Face The Future

Posted 2 years ago

“Ordered my usual face products and I was given a choice of free gifts, I chose a cream worth £35 and it was a 7g tiny tester so quite disappointed as I am a repeat customer & also spent £135. Delivery was really good too.”

Posted 2 years ago

Hi Jayne, Thank you for your feedback and we are really sorry to hear you were disappointed with your gift. I can confirm the value of this product was advertised as £30.00. The cost price of this product in a 50ml size is £210.00 meaning the cost price of the travel size 7ml is £30.00 Kind Regards, Mia

Posted 2 years ago

“Disappointed that the bottles I ordered were only half full that carnt be right”

Posted 2 years ago

Hi, Thank you for your feedback and we are really sorry to hear of your disappointing experience. If you could please contact the customer services team on shop@facethefuture.co.uk we will be able to investigate this for you. Kind Regards, Mia

Posted 2 years ago

“When I bought the skincare nearly 200 pound. I did not get anything gifts like a sample of cream. I am not sure I will buy again from this website.”

Posted 2 years ago

“Speedy transactions.”

Posted 2 years ago

“Hi , i always did feel reliable to shop from FTF. But this time it was really disappointing for me that the seal of face wash was not intact. Thanks”

Posted 2 years ago

Hi Tahira, Thank you for your feedback and we are really sorry to hear your product has arrived with a faulty seal. A member of the customer services team has now reached out to resolve this for you. Kind Regards, Face The Future

Posted 2 years ago

“Am really upset not get my order”

Posted 2 years ago

Hi Hauraa, Thank you for your feedback and we are really sorry to hear you have not yet received your order. I have taken a look into this for you and can see your order was delivered on the 20th of September. We are really sorry the order was delayed and I can see we processed a full refund for the delivery fee you paid to apologise for the delay further. Kind Regards, Mia

Posted 2 years ago

“Was expecting it to be next day delivery but it took 5 days to arrive.”

Posted 2 years ago

Thank you for your feedback and we are really sorry to hear you expected your order to arrive faster. I have taken a look into this for you and can see our Standard UK Delivery (2-5 Working Days) option was selected at checkout. Your order was placed on the 1st of September, dispatched on the 2nd of September and delivered on the 4th of September which was the third working day since your order was placed. We do offer a premium next day delivery service on our website for £6.99 if you do require any future orders to arrive the next day. Kind Regards. Face The Future

Posted 2 years ago

“Not yet received”

Posted 2 years ago

Hi Rebecca, Thank you for your feedback and we are really sorry to hear your order has not yet been received. I have taken a look into this of you and can see your order was placed on the 23rd of August and then dispatched on the 24th of August. Delivery was then attempted on the 25th of august but unfortunately there was no one available to sign for the parcel so this was taken to your local delivery office for re-delivery or collection. Kind Regards, Face The Future

Posted 2 years ago

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Face The Future is rated 4.8 based on 17,338 reviews