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Face The Future Reviews

4.8 Rating 21,337 Reviews
95 %
of reviewers recommend Face The Future
4.8
Based on 21,337 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Face The Future Reviews

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

Write Your review

Quick delivery, good communication
Helpful Report
Posted 1 year ago
Great products and postage was good although the items took 5days to be delivered and before I have always received items in two days. This wouldn't have mattered if I wasn't going away 4days after I had ordered the products so couldn't take them with me and had to organise someone to pick them up and keep them for me.
Helpful Report
Posted 1 year ago
Hi Thank you for taking the time to leave a review. We do aim to despatch orders as soon as possible within our opening hours. We always advise if your order is urgent to upgrade to our quicker delivery. 😊 Kind Regards Face the Future
Posted 1 year ago
Medik 8 Press & Glow becomes my love. It makes my skin so refresh and glow every am and pm. I like the refill option which is economical and less packaging.
Helpful Report
Posted 1 year ago
Hi Mei Thank you for taking the time to leave your lovely review, I am glad you are enjoying your products 💜 Kind Regards Face the Future
Posted 1 year ago
Clinisoothe was highly recommended by a dermatologist so searched online and found that Face the Future stocked this product. Wanted to support a « local » company too. Ordering was easy and packaging/delivery were spot on. Happy so far with the product.
Helpful Report
Posted 1 year ago
Hi Anita Thank you for your positive review 💜 Kind Regards Face the Future
Posted 1 year ago
Happy with the service, the item arrived quickly. Would recommend.
Helpful Report
Posted 1 year ago
Hi Thank you for your positive review 💜 Kind Regards Face the Future
Posted 1 year ago
Always feel confident buying trom FTF. Other sites may be cheaper, but you never feel 100% that you're getting the real/ latest product
Helpful Report
Posted 1 year ago
Hi Marjan Thank you for taking the time to leave your lovely review 💜 Kind Regards Face the Future
Posted 1 year ago
Efficient.
Helpful Report
Posted 1 year ago
Hi Barbara Thank you for your positive review 💜 Kind Regards Face the Future
Posted 1 year ago
Happy with the service I received.
Helpful Report
Posted 1 year ago
Great alternative to retinol!
Helpful Report
Posted 1 year ago
My order arrived on time well packaged. I appreciate it
Helpful Report
Posted 1 year ago
Service as expected, no issues. Items good value and received in good condition
Helpful Report
Posted 1 year ago
Now please STOP sending any further emails.
Helpful Report
Posted 1 year ago
First time using this company - products arrived fairly quickly, however the packaging supporting the products in place was all broken up, but it’s no big issue, the products weren’t broken on delivery thankfully. Would still use again next time I need to order my shampoo/conditioner, thanks again!
Helpful Report
Posted 2 years ago
I'm so glad I've found this site as I can now doirve my favourite makeup which is very hard to find. The free gifts were so generous and I will order again. My only slight gripe is that it is easy to order the wrong thing as I have done because the colours aren't clearly shown in the drop down and some colours not at all so I added the wrong one to my basket and now have to send back at a cost to me plus the delivery cost is deducted from the return so costing around £10 to send back. Free returns would be good
Helpful Report
Posted 2 years ago
Was able to get the item I wanted, despatched ok, had tracker option for my order. Unfortunately, Face The Future use the Post Office for deliveries and they are not good at the moment, there can be several days when we get no delivery at all, so tracker was behind. Also, new customer discount code very complicated, was going to perhaps use it for a further order but had to have several attempts to get it accepted, then it didn't apply to the item I was interested in!
Helpful Report
Posted 2 years ago
Having been encouraged to use the new app (with the reward of points for the first use), I felt like I needed rewarding as it wasn't as smooth as either placing my order online, or over the phone. Being a priority (high tier) customer I should get free quicker delivery as an option, but it wasn't showing and although the team amended their end, saying it was a "glitch" it still didn't work & I had to pay the cost & get it refunded (which did get refunded). Also, now they are more established they are not as generous with so many free samples as they used to be. Their rules behind how many points you can use in one go are overcomplicated too, which is annoying - not like Boots where you can use them all in one go All that said, I will still continue to use them as their prices are reasonable
Helpful Report
Posted 2 years ago
Excellent company. Medik8 vitamin C serum, day cream (spf30) & night cream. Great products. Good discount.
Helpful Report
Posted 2 years ago
Good service and delivery on time
Helpful Report
Posted 2 years ago
Products arrived promptly and well packaged Purchased two items to get the offer of free eye cream . The mela even vit c cream has an expiry date of September 23 Given that I had some still left but purchased a new one to get the offer I was disappointed .Was reassured it was ok for 3 months past the expiry date but the one I have almost finished purchased locally has a good 6 months left until the expiry date .Dissappointed as they are not cheap items and had I have wanted it for my daughter as a gift would not have been able to give it to her .
Helpful Report
Posted 2 years ago
I recently purchased a 30 day supply of Skinade . It was dispatched within 24 hrs of ordering and was delivered at the correct address at the time specified , my only tiny niggle was that the delivery box was damaged but luckily all the Skinade was in tact !
Helpful Report
Posted 2 years ago
Face The Future is rated 4.8 based on 21,337 reviews