Face The Future Reviews

Name: Face The Future
Address: Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS, Wakefield
Rating: 4.78

4.8 Rating 17,122 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 17,122 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS
Wakefield
WF6 1FS

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Face The Future 5 star review on 25th April 2024

Face The Future 5 star review on 5th February 2024

Lisa E

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order but it was 4 days later before despatch so in total it took 11 days to arrive. Disappointed with delivery times far too long.”

Helpful Report

Posted 1 year ago

“I placed an order which was delivered within the specified timeframe. I expected no less”

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Posted 1 year ago

“Unfortunately still have not received order so hence only 3 stars”

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Posted 1 year ago

“Just because it a small bottle and pricey”

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Posted 1 year ago

“Still don't have the product. Not a negative or a positive review.”

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Posted 1 year ago

“Problems with the availability of the products I ordered. Recieveing emails daily to say an item was out of stock but the rest of the order would be dispatched that day but this was repeated daily for 4 days. Over a week after the last email and contacting customer service I finally recieved 1 item.”

Helpful Report

Posted 1 year ago

“My order was for a birthday gift. So can not say what the products are like. But those items that I ordered where beautifully packaged. Thought I would also order a mystery gift. It still stands as a mystery, because I never received it. Have emailed but no response. So this reflects in my star review”

Helpful Report

Posted 1 year ago

“I would have given 5 stars however my last order was delayed due to product unavailability. I was not notified and had to call to find out why I hadn’t received my order.”

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Posted 1 year ago

Good Afternoon, Thank you so much for your recent order. Our sincere apologies for the delay with your order. I can see that there were some unforeseen delays with the items being received into ourselves, which unfortunately meant we couldn't dispatch to yourself in the timeframe quoted. Should you wish to order with us again, please send a message to shop@facethefuture.co.uk so that we can make this up to you and ensure your experience is a much more positive one. Kind regards, Face the Future

Posted 1 year ago

“Delivery was slow (approx. 10 days) and I needed to send an email to track my parcel. I did get a prompt reply and the parcel was delivered shortly after this.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your order and taking the time to leave a review. So sorry to hear that you didn’t receive your order as anticipated. We have recently switched couriers to try and ensure that all parcels are still delivered within the timeframe quoted whilst Royal Mail are having ongoing strikes. Unfortunately, due to the volume of parcels the courier is receiving to process this time of year, and us as a company newly transitioning over to them this hasn’t come without it’s challenges. We have a dedicated member of the team working with the courier to ensure all outstanding queries are dealt with promptly. We again do sincerely apologise for this and we are doing everything we can to have this rectified and running smoothly for all future orders. Kind regards, Face the Future

Posted 1 year ago

“Good price. But took oh so long for them to dispatch. They said they’d had supply issues (after I called, no response to my email ) but they hadn’t informed me if that. Item eventually came. Meanwhile I’d run out so had to order it elsewhere”

Helpful Report

Posted 1 year ago

Good Afternoon Amanda, Thank you so much for your order. Our sincere apologies for the delay with your order. I can see that there were some unforeseen delays with the items being received into ourselves, which unfortunately meant we couldn't dispatch to yourself in the timeframe quoted. Should you wish to order with us again, please send a message to shop@facethefuture.co.uk so that we can make this up to you and ensure your experience is a much more positive one. Kind regards, Face the Future

Posted 1 year ago

“Customer service has been lacking as of late. Does not inform customers if there is a shipping issue, no clear communication. Specially considering the amount of money spent every time. Would also suggest more offers/ loyalty for recurring customers would help. Do better!”

Helpful Report

Posted 1 year ago

Good Afternoon, So sorry to hear you feel our Customer Service hasn't been up to our usual standard as of late. We very much pride ourselves on our level of service, and always aim to be transparent and informative to customers as promptly as possible. I can see that you are signed up to our free rewards club scheme, that allows our loyal customers to earn points as they purchase, offering discounts, money off for future purchases and other incentives. Full details of this can be found here https://www.facethefuture.co.uk/pages/rewards We of course take all feedback on board and hope your future experiences with ourselves meet your expectations. Best regards, Face the Future

Posted 1 year ago

“I am very grateful for FTF giving 25% of revision and all American brands but I have to say 5 days to ship a product is too much, this is really not good enough when spending such a lot of money for medical grade products. You dont get this for cheap products let alone when special £80 for and eye cream and £30 for a cleanser ! Poor extremely poor”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your recent order and great to hear you benefited from our recent discount. I can see that at time of ordering you selected the 'Free Standard UK Delivery' (2-5 working days) and your parcel was delivered on the 4th working day within the guidelines provided. We advise any customers who require their goods more urgently to upgrade to our DPD premium delivery. Should you require anything else please contact us directly on shop@facethefuture.co.uk Kind regards, Face the Future

Posted 1 year ago

“Item arrived late, have not seen a much of a difference after using product.”

Helpful Report

Posted 1 year ago

Good morning, I hope you are well today and thank you for taking the time to leave a review with us. I have investigated this for you and can see that you selected Standard UK Delivery (2-5 Working Days) upon checkout. Your order was placed on the 23rd October, shipped on the 25th and arrived on the 28th October making this the third working day. We appreciate how important it can be for your skincare to arrive to you quickly, so we would advise to opt for our premium delivery service if you require the item sooner. I am also very sorry to hear that you cannot see much of a difference in your skin after using your new product. However, to see real changes in your skin this generally takes between one to three months of consistent use so we would advise to keep using your product. If we can assist you at all with your skincare routine or anything else, please do contact us on shop@facethefuture.co.uk and we would be more than happy to help. Best Wishes, Face The Future

Posted 1 year ago

“We don’t rate your website. Never seem to be able to pay and check out. We waste a load of time then have to ring the order in. Certainly a lovely helpful lady then dealt with us.”

Helpful Report

Posted 1 year ago

Good morning Kenneth, Thank you for shopping with Face the Future and for taking the time to leave a review, as all feedback is very important to us. I apologise sincerely to hear that you are experiencing some issues when checking out on our website. We have not had any further reports of issues when it comes to payment, however should you experience those problems again please do contact us so we can raise this with our e-commerce team for investigation. I am very pleased to hear how a member of our team assisted you, as we strive to always deliver excellent customer service. If we can help you with anything else at all Kenneth then please do contact us on shop@facethefuture.co.uk Best wishes, Face The Future

Posted 1 year ago

“I was not told the items were unavailable when I ordered, although my money had been cashed. I did not know to find out about my products because there was no contact phone number”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your feedback and my sincere apologies you are dissatisfied with your recent experience at Face The Future. You will find that most products are in stock on our website. However if due to stock shortage it appears to us that we are unlikely to be able to deliver the products within 5 working days of receipt of your order, we will either: - Contact you within the said 5 working day period to agree a revised date for anticipated delivery of the products. - Re-credit any sum/s that have been paid by you or debited from your credit card for the products concerned. A confirmation email will be sent confirming this refund. I have investigated this further for you and can see that all items in your order were delivered successfully within the 3rd working day. Our phone number is also displayed on our website should you need to contact us directly. If you have a query regarding a specific product's stock level in future, please email us on shop@facethefuture.co.uk with the full product name and we will then advise further. Thank you for your custom and we hope you enjoy your new skincare. Kindest regards, Face The Future

Posted 1 year ago

“Product came quickly and was packaged in a Jiffy bag. Would have preferred this to be packaged in a sturdy box for protection”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave a review with us and we are so pleased to hear that your product arrived quickly, as our team work hard to ship orders as soon as possible. We appreciate your feedback in regards to our packaging, we aim to provide as much protection as possible when packing all orders and we do also provide boxes depending on the volume of the order. I will be sure to pass your comments on to our warehouse manager so this can be reviewed however. In the meantime, should you have any further questions, comments or concerns then please do not hesitate to contact us on shop@facethefuture.co.uk Kindest regards, Face The Future

Posted 1 year ago

“Not received the product yet”

Helpful Report

Posted 1 year ago

Good Afternoon Elizabeth, Thank you for your comments and recent order. I can see your order was raised on the 28.09.22 and Free Standard UK Delivery (2-5 working days) was selected at checkout. We shipped your order the following day and this was delivered to yourself on the 03.10.22 which was the 3rd working day as quoted. Should you need to discuss anything further then please contact us directly at shop@facethefuture.co.uk and we hope you enjoy your new products. Kind regards, Face the Future

Posted 1 year ago

“Happy with the item I ordered but not the mystery gift not worth £14.99”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave a review with us. We are very sorry to hear that you are not happy with the mystery gift received. The mystery gift is a great opportunity to treat yourself to a surprise skincare product and gives our customers the chance to try something they may have not have tried before. Our mystery gifts are also handpicked by our skin experts and are all high quality products for only £14.99. I have investigated this for you and can confirm that the product you received is worth £45 for 50ml as it retails at £90 for 100ml. However, all customer feedback is important to us and I will be sure to pass your comments on to the relevant team. If we can assist you at all with anything, or if you would like some additional information on your mystery gift then please do contact us on shop@facethefuture.co.uk Best Wishes, Face The Future

Posted 1 year ago

“This is my third order with Face the Future. Great products and knowledge from customer service. Slow to respond to emails but always very helpful and pleasant. Slow to fulfil order … I am asked to review before receiving my products for the third time. I also placed an order on the same day with another cosmetics company, also fulfilled with Royal Mail and received that a couple of days later.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review and so glad to hear that you love the products and find our Customer Service team knowledgeable and helpful. In regards to your recent correspondence with us I can see that all emails were responded to the same day, and the delivery was attempted on the 10/09 but unfortunately no one was available. Please follow the tracking link sent to rebook delivery for a day that is suitable for yourself, alternatively, you can collect from your local Royal Mail collection point. Once again thank you for your feedback and if you require any further assistance please contact us at shop@facethefuture.co.uk Kind regards, Face the Future

Posted 1 year ago

“The products I ordered were as expected but more expensive than other companies, I was disappointed with the delivery time and this would put me off using this company again.”

Helpful Report

Posted 1 year ago

Good Morning, So sorry to hear that you were not entirely happy with your recent experience with ourselves. In terms of the pricing we do offer frequent promotions, discounts and free gifts to give our customers further cost savings where possible and also to try new products, whilst remaining competitive within the market. I can see both a discount code and a full sized Environ free gift were applied to your order, which we hope meant this was more cost effective for yourself. I can see that at the time of checkout you selected 'Free Standard UK Delivery' (2-5 working days) and did contact us in regards to chasing your order, which one of the team advised due to the Bank Holiday and an increase in orders your order would be delivered on the 5th working day quoted. We advise all customers requiring the goods any sooner than the standard quoted to upgrade to our premium delivery option. Once again our apologies you were not completely satisfied with your recent experience, we do aim to fulfil all customer expectations to the best standard and sorry you didn't feel that we met these on this occasion. Kind regards, Face the Future

Posted 1 year ago

Face The Future is rated 4.8 based on 17,122 reviews