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Face The Future Reviews

4.8 Rating 17,044 Reviews

95 %

of reviewers recommend Face The Future

Company Reviews

Product Reviews

4.8

Based on 17,044 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 1, Corinium Court, Premier Way North, Normanton, WF6 1FS
Wakefield
WF6 1FS

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Face The Future 5 star review on 25th April 2024

Face The Future 5 star review on 24th April 2024

Face The Future 5 star review on 6th April 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 12th February 2024

Face The Future 5 star review on 5th February 2024

88

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't had a response regarding not receiving my item. I queried it over a month ago.”

Posted 5 months ago

Hi there, We're sorry to hear this. That's very odd, as our Customer Service Team do aim to reply within 2 working days! 😯 We have done a little digging and can see that they did in fact respond on the 9th October, but yet to receive a reply from yourself. Were you able to complete the form okay? Leave it with us however and we'll get the team to reach out to your latest email directly, ASAP. Kind regards, Face the Future

Posted 5 months ago

“I have not received my order…”

Posted 5 months ago

Hi, We have taken a closer look and can see that your order, placed on the 2nd November, was dispatched the same day and is due for delivery today between 8:49am - 12:49pm. This is in line with the 2-7 working day shipping option selected at checkout. You can track your order via the tracking link provided on the Dispatch email sent to you on the above date. Kind regards, Face the Future

Posted 5 months ago

“My order was sent to the wrong address and I was told it was too late for them to do anything to help me find it so I never received my products or my money back!”

Posted 5 months ago

Hi Ashley, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. As advised on our website however, we must be contacted within 48 hours of the order showing as delivered: https://www.facethefuture.co.uk/pages/delivery Please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 5 months ago

“I pay and they dont send me nothing”

Posted 6 months ago

Hello Maria, As mentioned by our Customer Service team, your order was dispatched on the 17th October. Due to the parcel showing as 'Incorrectly Addressed', it is currently pending collection or redelivery. Please refer to your tracking information, for further updates. We can see that you have been advised to reach out tomorrow, 24th October, to allow us to liaise with Royal Mail on your behalf, should this not arrive. You can look to make additional arrangements via your tracking link, or by calling 03457 740740 Kind regards, Face the Future

Posted 6 months ago

“My first purchase with Face The Future was wonderful. Delivery on time, the order arrived intact at my home, I was very satisfied so I made my second purchase but unfortunately the experience was horrible. The box arrived in poor condition, one of the products I purchased arrived open and had cream all over it. I sent an email to Face The Future reporting the situation that I received my order and requesting a refund of my money, as I was going to the post office to return the items I had purchased. They said that the product would undergo an analysis to prove whether the cream actually arrived at my house in poor condition, or I would have to pay to receive it back, otherwise the cream would be discarded within a few days. I sent several photos that were taken at the exact moment I opened the box that proved my report. I thought it was disrespectful because it was the company's fault, not mine. I had put a much more expensive line of creams from the IS Clinical brand in my basket, as there was a 20% discount on the website for the second purchase. Fortunately, I decided to buy directly from the brand's own website to be safe and ended up buying a cheaper line with Face The Fature. I feel very relieved with this decision. I will never buy from this site again and I do not recommend it to anyone. I'm not returning the product because I don't know if I'll receive another cream as a replacement or get my money back and I won't pay shipping for something I received in bad condition. The cream that I opened goes to waste because I'm not going to apply a cream that arrived at my house opened on my face. I'd rather lose my money than subject myself to the abusive lack of respect from the company Face The Future”

Posted 6 months ago

Hello Adriana, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see our Customer Service team provided a Pre-Paid Returns Label in order to retrieve this from you, as well as reach out to the brand directly to ensure that the matter was rectified as quickly as possible. The message you were sent alongside this provides standard guidance for all product faults reported. You were asked to return this to us, in order for a full investigation to take place with the brand, which in no way would have effected your right to a refund. However, you have since refused to return the item ordered, to allow us to continue with this. You can find further information on the process followed, here: https://www.facethefuture.co.uk/pages/returns 'Please inspect goods fully on receipt. Any damages / shortages / incorrect products must be reported to Face the Future in writing within 24 hours from receipt of goods, with full details of the issue, along with photographs of all packaging and contents. If a return / refund / replacement / exchange is required, Face the Future will provide full details on this process during email correspondence. This process may involve you completing a Non Receipt of Goods Declaration Form. Face the Future cannot accept responsibility for damages / shortages / incorrect products reported after the stated 24 hour period.' Please be aware that no products are sent from us in the condition shown. When cases like this arise, we at Face the Future must investigate with the brand or courier. We have also assessed all communications between yourself and the team and can see that no abusive lack of respect took place. Throughout, the team have provided clear steps on how this can be rectified, which have now subsequently been refused by yourself. We are again sorry to see that you have been left feeling this was however. Based on the above mentioned, we have ensured you will no longer receive any marketing from ourselves going forward. Kind regards, Face the Future

Posted 6 months ago

“Very poor service, item arrived broken, with package soaked in the oil i purchased. 60% of the bottle went to waste and they expected me to ship broken glass back to them in order to get a replacement. Will never purchase from this company again. avoid at all costs.”

Posted 6 months ago

Hi Jack, We're sorry to hear about the issues you've faced with your order. We can see that our Customer Service team have now offered a replacement, once the original has been returned. This will allow us to pass your feedback directly to the brand and ensure additional steps are taken to avoid this going forward. Kind regards, Face the Future

Posted 6 months ago

“They claim to dispatch their orders ‘same day’ if ordered before 2pm but they don’t!! False advertising!! They also don’t follow up on emails sent. Avoid at all costs it’s genuinely not worth it when there’s plenty of other decent retailers out there.”

Posted 6 months ago

Hello Aimee, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. Due to a large increase in orders, we did experience some delays. Our Dispatch Team did however ensure this was dispatched within 24 hours, to ensure that your order arrived within the 2-7 working day shipping option selected at checkout. We are once again sorry for the disappointment caused by this. Kind regards, Face the Future

Posted 6 months ago

“I ordered this product by mistake, I paid £23.80 for it, £3.99 post and packing, 4.64 VAT and then per your website, paid over £5 to return special delivery. Perhaps this company should look into pre paid returns. I won’t order from them again!”

Posted 6 months ago

Hi Sharon, At Face the Future, we strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. As outlined on our website, delivery charges paid on an order are not eligible for a refund and if you qualified for free delivery, the original postage and packaging cost covered by Face the Future, will be deducted from the refund amount as per the table below. As standard shipping was selected at checkout, £3.99 was deducted from your refund. This included VAT, with nothing further being deducted. Further information on our Return options and terms can be found here: https://www.facethefuture.co.uk/pages/returns Kind regards, Face the Future

Posted 6 months ago

“Free sample with my purchase resulted in severe allergic reaction. Company have been notified.”

Posted 7 months ago

Hi Jess, We're sorry to hear this. We cannot see any correspondence with you based on your review details, so please do contact us on shop@facethefuture.co.uk so we can assist you further. Kind regards, Face the Future

Posted 7 months ago

“Still waiting for my order”

Posted 7 months ago

Hi Karen, We're sorry to hear this. We can see that your order was originally placed on the 28th August and dispatched 1 day later, on the 29th August. From the tracking, this was then delivered to a Safeplace, by Royal Mail, on the 31st August. We would recommend checking your tracking link, as a photograph has been provided to assist you in locating this. Should you have any issues with this however, please do contact us on shop@facethefuture.co.uk so we can support you further. Kind regards, Face the Future

Posted 7 months ago

“I purchased a ZO retinol with them in February 2023 and just noticed recently that the product expires in September 2023, which means that it only have six months of use after purchase. I contacted them and they advised me to continue using the product even after expiry date as long as I finish it within 12 moths of opening! I contacted ZO and they confirmed that this is not right, and they would not recommend it. However, Face the Future refused to take responsibility and insisted that I have plenty of time to used up the product. Please do not buy as their products are not up to standard quality and customer service team would not do anything to help.”

Posted 8 months ago

Hello, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. As advised by our Customer Service team, as the product itself was originally purchased on the 9th February, any concerns would need to have been raised within 24 hours. We however were not contacted until the 22nd August. https://www.facethefuture.co.uk/pages/returns The team did however perform a fully investigation on your behalf, who advised the same as ourselves and also outlined that once prescribed, a Retinol is for immediate or imminent use. As directed, this product should be used within 3-4 months. All information has been provided by the brand, along with trained Clinicians. Kind regards, Face the Future

Posted 8 months ago

“Ordered products that were never delivered. Won’t be using your website again.”

Posted 8 months ago

Hi Lindsay, We’re sorry to hear about your recent experience with Face the Future and the delivery of your parcel. We can see that your order was marked as delivered on the 18th August, by Royal Mail. We can see however, that you have reached out to our Customer Service Team, in order for us to investigate further on your behalf. Please be assured that an advisor will be in touch within the outlines timescale of 2 working days, in order to assist further with this matter. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 8 months ago

“Ordered 2 face washes for my daughter, parcel was not delivered to my address and was left on the street. When opened the parcel, the boxes inside were empty. Took a photo and emailed customer service straight away as I still need the items. Customer service made me fill out a form and then proceeded to not help and do nothing about the missing items. DO NOT BUY FROM HERE. Never met such a customer service team that are so unhelpful and doesn’t care about their customers. I will have to now contact my bank and find another company to buy the products.”

Posted 8 months ago

Hi Adam, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. We have investigated this matter further and can see that our Customer Service team have escalated your case directly with Royal Mail. We understand that this is incredibly frustrating, however we must raise your case due to the reported theft of your order. The form completed provides additional information required for the investigation, along with further guidance on the steps we must take. Please be assured that the team will ensure this is resolved for you, as quickly as possible. Kind regards, Face the Future

Posted 8 months ago

“Not happy with ‘Rewards’ system. Cannot redeem points without a minimum spend of £150! Cannot redeem points on discounted items! Told different things each time I contact FTF.”

Posted 8 months ago

Hi there, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. A full breakdown of our new rewards system can be found here: https://www.facethefuture.co.uk/pages/rewards You can also trade 800 points in for a 6% voucher, which only requires a minimum spend of £30 too. We can now see that as you did spend over the £150 however, our Customer Service team have honoured your voucher and have refunded the difference on this occasion. Please get it touch with the team again, prior to purchase, should you require any further assistance with redeeming your points. Kind regards, Face the Future

Posted 8 months ago

“The company has taken nearly £10 from me and l have nothing to show for it, you say my house no was not on the delivery, l waited in 3 days Royal mail are rubbish, l am the only person in the road with that name TOWEY.”

Posted 9 months ago

Hi Patricia, We’re sorry to hear about your recent experience with Face the Future. We can however see that to date, a house number is still missing from the address linked on your account. This is of course needed in order for a successful delivery to take place, as Royal Mail are unable to gain address information based on surname. The charges which were incurred are also in line with our Return Terms and Conditions, found here: https://www.facethefuture.co.uk/pages/returns Kind regards, Face the Future

Posted 9 months ago

“Sample sizes sent instead of the real thing , not what I wanted at all , one of the boxes looked old and out of date”

Posted 9 months ago

Hello Emma, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can however see your order was for the below 2 items, along with the free SkinCeuticals H.A. Intensifier Deluxe Trial Pack: - SkinCeuticals Triple Lipid Restore 2:4:2 - SkinCeuticals C E Ferulic As clearly outlined on our website, the SkinCeuticals H.A. Intensifier Deluxe Trial Pack includes 10, 4ml bottles. We also advise that, "Date de conditionnement" is the date of packaging: https://www.facethefuture.co.uk/products/skinceuticals-h-a-intensifier-deluxe-trial-pack Please be assured that the full SkinCeuticals does not show an expiry date, as the products are not active. We hope this clears this up for you. Kind regards, Face the Future

Posted 9 months ago

“Would love to have the chance to use the product however it was missing from my parcel. Upon arrival the items damaged box was in my parcel however the item was missing. Face the future say the item was packed so nothing they can do. Paid almost £70 for an item I haven't received. Very upset and won't be using this company again, will stick with CB.”

Posted 9 months ago

Hello Lyndsey, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. After a full internal investigation, it was found that your item was sent intact, within your parcel. Due to this, our Customer Service team are unable to offer any form of refund or replacement. Kind regards, Face the Future

Posted 9 months ago

“Did not receive this product! I wanted the product in the picture but I received a moroccon oil treatment which is what the description said. I was looking at the pictures as I knew what the product looked like that I wanted - sort out the website please. I would like to know how this is going to be resolved.”

Posted 9 months ago

Hello there, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. We are incredibly sorry that this happened. This matter has been raised to the necessary teams here at Face the Future, to ensure this is corrected as a matter of priority. We can however see that our Customer Service team have taken steps, in order to assist in resolving this for you. Kind regards, Face the Future

Posted 9 months ago

“I’m very disappointed that the free next day delivery that I have had with FTF for many years has now been removed. I have been a loyal customer since 2006 and have spent many thousands of pounds with you. I ordered last Friday for a holiday this Friday and have still not received my order. I am now going to be going away without adequate spf. This is an appalling service when spending such a large amount of money and I can not over emphasise my disappointment. Expectations run high when cosmetics are of this value and this company provided first class service to match its high end products for 16 years, what has changed? Please don’t tell me that I could have paid for express delivery as this is not the point.”

Posted 10 months ago

Hello Amanda, We can see from you recent order, our 2 - 7 working day shipping option was selected at checkout. We can see that this was placed on the 16th June and dispatched that day. This was then delivered this morning at 9:15am. With this in mind, your order was received within 4 working days. Please also be aware that we do not offer next day delivery. Further information on this can be found on our website: https://www.facethefuture.co.uk/pages/delivery Kind regards, Face the Future

Posted 10 months ago

“I have not received this item and I ordered this 6 days ago”

Posted 10 months ago

Hi Katie, We’re sorry to hear about your recent experience with Face the Future. We can see that our Customer Service team did reach out to you on the 19th June to arrange a replacement, however they have yet to receive a response. Please reply at your earliest convenience, so that we can assist further. Kind regards, Face the Future

Posted 9 months ago

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Face The Future is rated 4.8 based on 17,044 reviews