Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,337 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mia the manager is EXTREMELY rude and unco-operative She refused to send shipping label and was very unhelpful .Product extremely poor quality”

Helpful Report

Posted 4 years ago

Hi Ayesha, Thank you for your feedback and we are really sorry to hear of your negative experience with Face The Future. I have taken a look into this for you and can see Mia tried to contact you numerous times as arranged however you were unavailable. I can see you requested to return an item due to the product being too small. Upon further investigation we confirmed the product size was stated on the product image and the product description twice. We are however more than happy to accept the return of your item providing our returns terms & conditions are met. Unfortunately, as the product received is as advertised it is a requirement for the customer to pay any returns charges. Kind Regards, Face The Future

Posted 4 years ago

“I haven't received the product , despite paying for a express delivery , that was promised days ago.”

Helpful Report

Posted 4 years ago

Hi Agnieszka, Thank you for your feedback and we are really sorry to hear of your order delay. I have taken a look into this for you and can see your order was placed on the 8th of June on our 1-3 working days delivery service. I can see from the tracking this parcel is due to be delivered today on the 3rd working day since your order was placed. If the customer services team can be of any further assistance please do contact us on shop@facethefuture.co.uk Kind Regards, Face The Future

Posted 4 years ago

“Unfortunately we have not received the parcel yet although the post office claim it has been delivered. Track and trace has us going round in circles. Your help in this matter would be much appreciated. Regards Anne McCallum.”

Helpful Report

Posted 4 years ago

Hi Anne, Thank you for your feedback and we are really sorry to hear of your experience with our courier. If you would like to contact our customer services team on shop@facethefuture.co.uk we will be more then happy to help. Kind Regards, Face The Future

Posted 4 years ago

“The product was out of date and also was open.”

Helpful Report

Posted 4 years ago

Hi Patricia, Thank you for your feedback and we are really sorry the product you received was short dated. We completely understand a product with a 2 month expiry date is not acceptable. We have now processed a full refund for this item and pulled the stock from our shelves to be returned to the manufacturer. I can confirm a member of our customer services team has also been in touch to discuss this further with you. Kind Regards, Face The Future

Posted 4 years ago

“Is there no "zero" or negative figure for rating? This has been a horrendous ordeal, in which the absolute zero customer services there treat the customer like dirt, After admitting within ten seconds, that this product looked to have come from a faulty batch, several days later, facethefuture have failed to withdraw and continue to sell this product, while refusing any refund nor even a basic goodwill gesture nor apology. Still not seen a refund. This is a company that try to get away with less than the bare minimum, while taking customers' funds. I had paid almost £80, to be treated like this. The CEO has never called me, as clearly they do not consider their customers worth even a phone call, let alone making good damage. I have been left with eye irritation I now have to pay to get resolved. and acute backpain from two days of having to chase this atrocious company by phone and mutiple emails. Consumer rights reported them to Trading Standards. Paypal also advised to file a formal complaint and have escalated this. Appalling.”

Helpful Report

Posted 4 years ago

Hi Anna, Thank you for your feedback and we are really sorry to hear this has not been a positive experience for you. As a stockist we do not have the authority to deem an entire batch as faulty, however if we are provided this information by the manufacturer rest assured we will remove and return the stock. I can also see a full refund has now been processed for the damaged item. Kind Regards, Face The Future

Posted 4 years ago

“I have not received my order which I placed on 25.5.21 today is 29.4.21 I opted for special delivery which cost £6.95 should I not receive by 1.6.21 I will be phoning face the future and I most definitely will not be ordering from this co ever again....disgusting”

Helpful Report

Posted 4 years ago

Hi Patricia, Thank you for your feedback and we are really sorry to hear you were disappointed with your most recent experience at Face The Future. I have taken a look into this for you and can see your order was placed on the 25th of May on our premium delivery service which is 1 to 3 days. The courier then attempted delivery on the 26th, 27th and 28th of May however there was nobody available to accept for the parcel. Unfortunatley, as mentioned on our website this is a signed for service meaning there must be someone available to accept the parcel. I can see the courier has arranged to re-attempt delivery for you. Kind Regards, Face The Future

Posted 4 years ago

“You must be joking the product hasn't been delivered and I havent received a call from FTF or my money back!”

Helpful Report

Posted 4 years ago

“I will never again purchase from this company and strongly advise others not to either. I purchased a Skinceuticals vitamin C product which when I opened, had gone off. I was advised that I needed to contact the supplier directly to resolve myself and Face The Future would do nothing. Never before have a received such horrendous/none existent customer service from a retailer who accepts no responsibility for the products that they sell”

Helpful Report

Posted 4 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority, I am truly sorry that this wasn't demonstrated to you on this occasion. As mentioned in your communications with our team all Loreal product faults must be reported directly to Loreal who will be able to process you with a full refund. We are also more than happy to support you with this process. Kind Regards, Face The Future

Posted 4 years ago

“Not impressed. Suffered bad allergic reaction to a product and refund not forthcoming. Won’t be using again.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. As mentioned on our website and in your correspondence with our team "All products should be patch tested before complete use to determine suitability. It is then the customer’s responsibility to determine whether a product is suitable for use on their skin. Whilst advice may be given via telephone or email, FTF cannot be held responsible if a product reacts with your skin. In the instance that a reaction occurs, a reaction form must be completed (from FTF and on some occasions the manufacturer), fully and accurately. This will then be sent on to the product manufacturer and the outcome is at the manufacturers discretion." Once you have completed the requested reaction form we will be able to escalate this issue further for you. Kind Regards, Face The Future

Posted 4 years ago

“Paid premium delivey! Regardless of a bank holiday I ordered supplements from another website on a Friday and always get it the next day on a Saturday for less delivery charges.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are closed at weekends and bank holidays as stated on our website in the delivery section, any orders placed over this period will be processed on the next working day where possible. if you would like any further information please contact our customer services team at shop@facethefuture.co.uk Thank you, Face the Future

Posted 4 years ago

“Received a £26 item of which the seal had been opened and I could not confirm if fluid was missing or something added to the bottle (my cynical mind) so I’ve disposed of the item out of caution. Dealing with customer services got me nowhere. Requests for photos that were repeatedly sent were met with responses that the photos hadn’t come through (had no problems sending to other emails as a test). Although I’m not quite sure what seeing the photos would’ve achieved anyway. I gave up in the end. First and last time I will use them...”

Helpful Report

Posted 4 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority. If you would like to send an email to shop@facethefuture.co.uk addressed to “The Sales & Customer Services Team Leader” they will be able to take a look into this issue for you as soon as possible. Kind Regards, Face The Future

Posted 4 years ago

“Very poor service. No response to enquiries. Product arrived 6 weeks late”

Helpful Report

Posted 4 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority. If you would like to send an email to shop@facethefuture.co.uk addressed to “The Sales & Customer Services Team Leader” they will be able to take a look into this issue for you as soon as possible. Kind Regards, Face The Future

Posted 4 years ago

“I initially completed the required information in order to purchase Environ product from retailer. When I expected purchase to be delivered I received yet a further email to complete questionnaire. All in all longest delivery ever!!!☹️”

Helpful Report

Posted 4 years ago

Thank you for your feedback. I am sorry to hear of your disappointment with delivery of your order. Please contact shop@facethefuture.co.uk where one of our customer services team will assist and provide information regarding this delay. Thank you, Face the Future.

Posted 4 years ago

“Until now , not received the products but it is show delivery already .”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. I have taken a look into this for you and can see your parcel was delivered on 7th April by Royal Mail, it was accepted at the reception desk of your building. If you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to advise further regarding the tracking information. Thankyou, Face the Future.

Posted 4 years ago

“Ordered revitalash conditioning treatment however haven't received it despite tracking number showing as delivered. I've emailed customer service and awaiting a resolution to this problem. Full review to follow once I hear back.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. I have taken a look into this for you and can see this issue is currently under investigation with our customer services team who will provide you with an update as soon as one is received. Kind Regards, Mia

Posted 4 years ago

“Not happy to be sent out an expensive product with only 1 month left before it expires. Absolutely disgusting. It's a good job I looked before I opened it”

Helpful Report

Posted 4 years ago

Thank you for your feedback and my sincere apologies for any inconveniences caused. As stated on the product listing "In order to keep the levels of active ingredients in this product as potent and effective as possible, this product is short dated. This is to ensure the active ingredients are used when they are at their most potent and will therefore achieve the best results." Unfortunately, due to the product you purchased being formulated with milk the product has a much shorter expiry date then other products stocked on our site to ensure efficiency. Kind Regards, Face The Future

Posted 4 years ago

“My skin has become very irritable, l am now wondering, because of reduction in price the products were maybe past their sell by dates”

Helpful Report

Posted 4 years ago

Thank you for your feedback. I can confirm all of the products sold on our website are purchased from the official stockist and well within date. If you would like to contact the manufacturer directly and quote the batch number which is placed on the bottom of your product they will be able to confirm this for you. If you would like a member of our customer services team to do this for you please contact us on shop@facethefuture.co.uk Kind Regards, Face The Future

Posted 4 years ago

“I have used this service for the first time as my face treatment cream was available on there website . I paid extra 6.99 for an delivery for 1-4 working days . It’s been over a week I have not received my goods which I’ve spent over 300£ . Now I’ve left with dry skin and my treatment has been delayed !! Very disappointed now I have to wait until they investigate the driver to see where he left the parcel . Not happy I won’t order from them again .”

Helpful Report

Posted 4 years ago

Thank you for your feedback. I am sorry to hear of your experience with this delivery. Tracking information is showing that the parcel was delivered and signed for the day after the order was placed by Jasmine Jan. Due to this an investigation has been raised with the courier, our customer services team will update you when this is resolved. If you would like information in the meantime, please email shop@facethefuture.co.uk. Thank you, Face the Future

Posted 4 years ago

“I'm still waiting for my purchase to arrive.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. I am sorry to hear that you haven't received your order. I can see from the tracking information that delivery shows as successful. Please contact shop@facethefuture.co.uk for more information. Thank you, face the Future

Posted 4 years ago

“Should have been warned about payment at this end I had already paid €25 for delivery”

Helpful Report

Posted 4 years ago

Thank you for your feedback. As stated on our website " PLEASE NOTE - Orders delivered to countries outside of the UK may be subject to import duties and taxes (including VAT). Face the Future has no control over these charges and these are the responsibility of the customer." My sincere apologies you did not feel as though this notice was clear, I will pass this feedback on to our website team. Kind Regards, Face The Future

Posted 4 years ago

Face The Future is rated 4.8 based on 21,337 reviews