Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,339 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,339 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my money over 2 weeks ago, still no product or an email to explain. I emailed to ask where it was only to be told they are out of stock. Can't understand why they took my money if they don't have the products. Will never buy from them again.”

Helpful Report

Posted 4 years ago

am really sorry for any inconvenience the non-receipt of your parcel has caused. I can see that a member of our customers service team as contacted you recently regarding this. Kind Regards, Face The Future

Posted 4 years ago

“every time packaing broken”

Helpful Report

Posted 4 years ago

Thank you for your review regarding your damaged product. I am really sorry for any inconvenience this has caused. We obviously want to resolve this as quickly and efficiently as possible as we are committed to providing the highest quality of support to our customers. If you could please send an email to shop@facethefuture.co.uk along with a photograph of the damaged product they will be able to resolve this issue for you as soon as possible. Kind Regards, Face The Future

Posted 4 years ago

“I don’t understand, why you send the items with post rather than a package? It last for too long, and I’m not sure when I can get the item, because the tracking system wouldn’t not show every details on it. I have never received a post before, every online-shop use package for the sending except yours. It’s really Ridiculous!”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. For tracking updates please email shipping@facethefuture.co.uk and a member of our team will respond to you as soon as possible. Kind Regards, Face The Future

Posted 4 years ago

“Long delivery times”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the delay of your parcel has caused. As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. For further information, please contact our customer services team on 0113 282 7744. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. If you have any queries please email shipping@facethefuture.co.uk and a member of our team will respond to you as soon as possible. Kind Regards, Face The Future

Posted 4 years ago

“Unfortunately I haven't received my product yet so I am unable to rate it! I ordered on the 29th of Novemeber, it it the 10th of December today and no sign of it, I haven't been updated on progress either.”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. For tracking and further information, please contact our customer services team at shop@facethefuture.co.uk. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. Kind Regards, Face The Future

Posted 4 years ago

“I still haven't received my order.it has been more than a week.Really disappointed. Having paid delivery charges and take this long to deliver item.”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. For further information, please contact our customer services team on 0113 282 7744. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. If you have any queries please email shipping@facethefuture.co.uk and a member of our team will respond to you as soon as possible. Kind Regards, Face The Future

Posted 4 years ago

“Where this product, I don't receive nothing”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. For further information, please contact our customer services team on 0113 282 7744. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. Kind Regards, Face The Future

Posted 4 years ago

“I have asked for a sample for a product which was recommended when I purchased my Environ ,but I never got it. Not happy with their customer service!”

Helpful Report

Posted 4 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. If you would like to send an email to shop@facethefuture.co.uk we will be able to take a look into this issue for you as soon as possible. Kind Regards, Face The Future

Posted 4 years ago

“Dreadful service - they were abrupt, inaccurate and a wasted my time and money. Strongly advise to shop else where for a genuine service, rather than a money making outfit. AVOID”

Helpful Report

Posted 4 years ago

Unfortunatley, as stated on our website "Due to the high concentrations of active ingredients, new Environ customers will need to complete this short consultation form before their order can be dispatched. Orders can still be placed online, however they will not be dispatched until the consultation form has been completed" With the above in mind we are unable to dispatch any orders until this consultation is completed. Kind Regards, Face The Future

Posted 4 years ago

“I have not even received or notified when I will receive my order. So it will be helpful if you check your information and don't antagonise customer from not ordering again.”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. For further information, please contact our customer services team on 0113 282 7744. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. If you have any queries please email shipping@facethefuture.co.uk and a member of our team will respond to you as soon as possible. Kind Regards, Face The Future

Posted 4 years ago

“delivery is terrible. Didn't receive even though it showed delivered on royal mail.”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. I can see that one of our customer services team is corresponding with you regarding your order. This has been raised with Royal Mail, you will be contacted with further updates. Kind Regards, Face The Future

Posted 4 years ago

“Not received the product yet. Waiting for over 5 days now.”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. Royal Mail are experiencing delays at this time due to Covid-19 restrictions, staff shortages and volume of parcels. if you would like to check on the progress please contact our customer services team on shop@facethefuture.co.uk who will be able to provide you with all relevant information. Kind Regards, Face The Future

Posted 4 years ago

“Sadley I won’t be useing face of the future again It was my first time useing this company was sent the wrong item With few emails I have to return and wait for replacement Not ideal Was really looking foward to my purchase”

Helpful Report

Posted 4 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. I can see that the issue is being dealt with by our customer services team, they will contact you with a further update today. Kind Regards, Face The Future

Posted 4 years ago

“I am yet to receive my sunscreen and I'm a bit disappointed.”

Helpful Report

Posted 4 years ago

As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. For tracking and further information, please contact our customer services team at shop@facethefuture.co.uk. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. Kind Regards, Face The Future

Posted 4 years ago

“Product short dated. Short as 6 weeks and price £30 more than other companies. Not willing to refund or exchange product when you complain. I have bought the same product from another company for £80 , its got 6 months expery date. Face the future charge £119. 99. Never again use this company.”

Helpful Report

Posted 4 years ago

Thank you for your feedback and my sincere apologies for any inconveneinces caused by this issue. As we recently mentioned this product was purchase in November 2019 and June 2020 meaning the expiry date was well over 6 weeks at the time of purchasing. Due to the nature of this prescriptive product purchased the expiry date is a maximum of two months to maintain product efficiency. With this in mind the product you have received is exactly as intended and we unfortunatley cannot accept the return of a product which was purchased over 6 months ago. Kind Regards, Face The Future

Posted 4 years ago

“Goods not received and customer services very unhelpful.”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. I have contacted Royal Mail today who advise delivery was attempted on 21/11/20. It has now been set for redelivery on Friday 27/11/20. If you would like any further information, please email shop@facethefuture.co.uk Kind Regards, Face The Future

Posted 4 years ago

“I still haven’t received my order”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website, European orders generally take between 3 - 20 working days to be delivered, depending on the country and location that the order is being dispatched to. We are advised by the couriers that delays may occur due to Covid-19 restrictions. I’ve tracked the package via Royal Mail website, this is currently listed as in transit. If you would like tracking information, please contact our customer services team on shop@facethefuture.co.uk who will be able to provide you with all relevant information. Kind Regards, Face The Future

Posted 4 years ago

“A week later still haven't received the order. Not happy.”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. I’ve tracked the package via Royal Mail website, and it’s currently listed as in transit. Due to social distancing measures and staff shortages, the postal systems are experiencing some slight delays at this time. If you would like more information on this please contact our customer services team on shop@facethefuture.co.uk. Kind Regards, Face The Future

Posted 4 years ago

“Used to be fantastic. Really gone downhill and competitors offering same/similar products with faster delivery and better customer service.”

Helpful Report

Posted 4 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority, I am truly sorry that you feel that this has not been demonstrated. Unfortunatley, as a member of the team mentioned during your call the Environ consultation process is a requirement from manufacturer and is something which must be completed. We are more than happy to provide you with alternative product recommendations which do not require a consultation if this process is something which inconveniences you. We would like to understand more about the specific issues you refer to in terms of where you feel the customer services provided has not been satisfactory so that we can respond more fully. Please let us know on shop@facethefuture.co.uk so that we are able to investigate and resolve this. Kind Regards, Face The Future

Posted 4 years ago

“I did not receive my item, please refund. Order #FTF339818”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. After checking this, I can see that your order has been returned to us via Royal Mail and a refund has been processed. If you would like any further information, please email shop@facethefuture.co.uk Kind Regards, Face The Future

Posted 4 years ago

Face The Future is rated 4.8 based on 21,339 reviews