Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,347 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

Write Your review

Tell us how Face The Future made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremly dissapointed that I received no information about the added customs cost. I received a invoice of 650 SEK after delivery. In top of that, One of the ordered products was halv empty and the pump dispenser did not work. Sincerely, Pia Gädda”

Helpful Report

Posted 4 years ago

Thank you for your email. As stated on the website, BREXIT UPDATE: Orders delivered to countries outside of the UK may be subject to import duties and taxes (including VAT). Face the Future has no control over these charges and these are the responsibility of the customer. If you have any queries on this, please contact us prior to placing your order. For any product faults, please contact shop@facethefuture.co.uk and one of our customer services team will be able to investigate this for you. Thank you, Face the Future

Posted 4 years ago

“Very disappointed with the customer service. Ordered the product but no one said about the skin reaction and side effects. Not recommend”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are sorry to hear of your experience with this product. As stated on the website, Please note: It is the customer’s responsibility to patch test any product prior to use. Always check compatibility of any purchased products with other material facts that can affect results described. If you have followed the above process but feel that you have had a reaction to a product, please immediately report this in writing to Face the Future at reactions@facethefuture.co.uk. You can also call for product advice on 01132827744 prior to placing your order, one of our customer services team will be happy to help. Thank you, Face the Future

Posted 4 years ago

“Took nearly 3 weeks to arrive!”

Helpful Report

Posted 4 years ago

I am sorry to hear of your disappointment regarding the delivery of your order. We aim to despatch the same day where possible. I can see from your email correspondence with our customer services team that notification of a supplier delay was sent to you and it was agreed that you you were happy to wait for the item. If you would like more information please email shop@facethefuture.co.uk Thank you Face the Future

Posted 4 years ago

“I brought me a broken order and in order to change it I had to pack it, fill out a form, print the label and take it to emails. When we're locky and We can't leave the house and I don't have a printer. They didn't help me in anything”

Helpful Report

Posted 4 years ago

Thank you for your feedback. I am sorry to hear of your disappointment regarding your order. I can see from the email correspondence with our customer services team that they have offered a solution and are just awaiting your reply. Please email shop@facethefuture.co.uk so we may resolve this for you. Thank you, Face the Future

Posted 4 years ago

“Arrived damaged all squished Returned for replacement”

Helpful Report

Posted 4 years ago

I am sorry to hear that you have received your order in this condition. packages leave our warehouse in perfect condition, however sometimes parcels may get damaged in transit. Please report any damages to shop@facethefuture.co.uk and one of our customer services team will assist with this. Our Returns Team will notify you when they receive the returned package. Thank you, Face the Future

Posted 4 years ago

“My products were not sealed and one of them was halfway used.”

Helpful Report

Posted 4 years ago

Thank you for your review regarding this product. I am really sorry for any inconvenience this has caused. We want to resolve this as quickly and efficiently as possible as we are committed to providing the highest quality of support to our customers. If you could please send an email to shop@facethefuture.co.uk along with the pics, they will be able to resolve this issue for you as soon as possible. Kind Regards, Face The Future

Posted 4 years ago

“very very stingy.Just sent only a meniscal sample of medic8 . I was told and you send more samples for face & eyes that I can try. Please don't be stingy. thanks”

Helpful Report

Posted 4 years ago

We are sorry to hear of your disappointment with the sample you received. A free sample is included with every order, however if you wish to try other samples please contact shop@facethefuture.co.uk to request this when placing your order. We can then add some for you where available. Thank you Face the Future

Posted 4 years ago

“It's the first time I use this website. After two weeks of purchasing, I still have not received my parcel until now. I contact the customer service and they just ask me to wait for more time. I understand this might be due to the royal mail. But still the experience is bad.”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. If you would like to check on its progress please contact our customer services team on shop@facethefuture.co.uk who will be able to provide you with all relevant information. Kind Regards, Face the Future

Posted 4 years ago

“Parcel not received when emailed company was told it was delivered 8 days ago”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. If you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to advise further regarding the tracking information. Kind regards Face the Future

Posted 4 years ago

“Hi well I asked for a recommendation for creams ect I answered all the questions not recieved anything yet?”

Helpful Report

Posted 4 years ago

Thank you for your feedback. I can see a completed Environ consultation received and your order despatched. I have checked the tracking on the Royal Mail website which shows the parcel was collected on the 7th January and signed for by Hubbard. If you would like any further information, please email shop@facethefuture.co.uk Kind regards Face the Future

Posted 4 years ago

“I’ve not received the goods as yet I was about to chase Please look into this ASAP”

Helpful Report

Posted 4 years ago

“I have not received my order”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website, FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. If you would like to check on its progress please contact our customer services team on shop@facethefuture.co.uk who will be able to provide you with all relevant information. Kind Regards, Face the Future

Posted 4 years ago

“Terrible customer service so far. I will not buying again from them. Ive done two big purchases (£240, £190) in the last 10 days and I asked for a couple of products to be returned and replaced with longer expiry dates. One of the serums is expiring in 4 months from purchase date and the other one in 10 months. I kindly asked to swap them for ones that expiry within at least a year from purchase date as I’m nowhere near finishing the ones I’m currently using. They said no, with an extremely bad attitude. Avoid”

Helpful Report

Posted 4 years ago

Dear Maria Thank you for your comments, we are sorry to hear you are unhappy with the expiry dates on the products in question. Unfortunately, due to the active ingredients in Environ Retinol Serum 1 & Environ Frown Serum, these items do not have expiry dates within a year as requested. We are one of the UK's biggest retailers of Environ, and we receive fresh stock from the distributor on a daily basis, the items you received arrived with us only a few days prior. If we were able to provide these items with a longer date we most certainly would, however this is not possible for these products. If the products have not been used, you are more than welcome to return these for a refund, using the returns form below: https://www.facethefutureclinic.co.uk/pdf/returns-form.pdf Once again, our apologies for the inconvenience caused. Kind regards Face the Future

Posted 4 years ago

“Rubbish!!!!! I received the order and it was not the same as the pic on the website so I called customer services and they agreed with me on that point but they told me to read the description of the product before I buy it...never ordering from this company again”

Helpful Report

Posted 4 years ago

“Still waiting for the shipment and you ask for a review?? Not funny!”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. For tracking and further information, please contact our customer services team at shop@facethefuture.co.uk. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. Kind Regards, Face The Future

Posted 4 years ago

“I ordered over the phone and wasn’t told that it would take over a week for the delivery. I needed for an overseas trip, so the item will be returned back to you and should have my refund return to me soon.”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. For tracking and further information, please contact our customer services team at shop@facethefuture.co.uk. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. Kind Regards, Face The Future

Posted 4 years ago

“Delivery has taken forever. Product still not here. Wish I just used amazon instead”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. I can see that your order was placed on the 14/12/20 and is due for delivery today. As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. For tracking and further information, please contact our customer services team at shop@facethefuture.co.uk. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. Kind Regards, Face The Future

Posted 4 years ago

“I have not received my order.”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. Please contact our customer services team on shop@facethefuture.co.uk who will be able to provide you with tracking information for your order. Kind Regards, Face The Future

Posted 4 years ago

“Still haven't received my order”

Helpful Report

Posted 4 years ago

“Hi, it never arrived.”

Helpful Report

Posted 4 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website, DELIVERY & RETURNS FACE THE FUTURE DELIVERY AND RETURNS INFORMATION IMPORTANT - DELIVERY SERVICE ANNOUNCEMENT: During these unprecedented times, our courier partners have advised that there can be delays in all types of service. Please allow extra time for our all our delivery services including, UK delivery, express international delivery and standard international delivery during this time. For further information, please contact our customer services team at shipping@facethefuture.co.uk. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible. Kind Regards, Face The Future

Posted 4 years ago

Face The Future is rated 4.8 based on 21,347 reviews