Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,961 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 25th October 2025

Sheeba K

Face The Future 5 star review on 16th October 2025

Shadrack O

Tony W

Face The Future 5 star review on 7th October 2025

Manee B

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. The only option to receive was to use InPost service that held the package for exactly 48h and sent it back. Before completing the order there is no info about that so all the money wasted on that service and no product arrived in the end. Very dissapointed and wil never purchase anything. Customer service did not come back with the money refund. Avoid!”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. We're truly sorry to hear about your experience with the InPost service and the frustration it caused. InPost was chosen at the checkout stage. There is a dropdown box to choose InPost or Royal Mail. As mentioned in the email from our Customer Service team, they will be in touch with you when we receive the parcel back here. Warm wishes, Team Face The Future

Posted 2 months ago

“I love this product. The colour is good for me and it has 50spf which is what I want for my face. Great delivery”

Helpful Report

Posted 3 months ago

Hi Hilary, Thank you for your fantastic 5-star review! We're so pleased to hear that the colour is perfect for you and that you love the 50 SPF—it's essential for great skin protection. It’s also great to know you had a smooth delivery experience! Warm regards, Team Face The Future

Posted 2 months ago

“A great business selling an impressive range of high-quality skincare. Prompt delivery.”

Helpful Report

Posted 3 months ago

Hi Margaret, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our range of skincare impressive and that your delivery was prompt. Warm regards, Team Face The Future

Posted 2 months ago

“Great buy from face the future, Beauty boxes are always full of great products”

Helpful Report

Posted 3 months ago

Hi Jill, Thank you for your amazing 5-star review! We’re delighted to hear you love our beauty boxes and find them full of great products. Warm regards, Team Face The Future

Posted 2 months ago

“Great website with good ranges and offers and free samples.”

Helpful Report

Posted 3 months ago

Hi Jennifer, Thank you for your fantastic review! We're delighted to hear that you enjoy our website, our range of products, and the free samples. Your support means the world to us! Warm regards, Team Face The Future

Posted 2 months ago

“Once upon a time there were only a couple of Heliocare products but now there are so many it is very confusing/ I have now twice ended up with the wrong product and as it is expensive I have got to the point where I shall no longer buy it. Online all the tubes and design are similar so it is very difficult to see if you are buying the right product. I wanted to buy the original Heliocare get but I have n't a clue whjich one this is online.”

Helpful Report

Posted 3 months ago

Hi Susan, Thank you for sharing your thoughts with us. We completely understand how the expanding range of Heliocare products can be confusing. The Heliocare gel has been discontinued. If you need any help, please contact us on shop@facethefuture.co.uk. Best wishes, Team Face The Future

Posted 2 months ago

“Excellent products, extremely good quality and value A1”

Helpful Report

Posted 3 months ago

Hi Tony, Thank you for your fantastic review! We're delighted to hear that you find our products to be of excellent quality and value. Warm regards, Team Face The Future

Posted 2 months ago

“Lovely products. Quick delivery”

Helpful Report

Posted 3 months ago

Hi Lena, Thank you for your lovely review! We’re so delighted to hear that you love our products and found the delivery quick. Your support truly means the world to us! Warm regards, Team Face The Future

Posted 2 months ago

“Quick delivery”

Helpful Report

Posted 3 months ago

Hi Elaine, Thank you for your fantastic review! We're delighted to hear that you had a quick delivery experience. Your support means the world to us! Warm regards, Team Face The Future

Posted 2 months ago

“Good prompt service”

Helpful Report

Posted 3 months ago

Hi Hazel, Thank you for your wonderful review! We're delighted to hear that you experienced our prompt service. Your satisfaction is our top priority, and we appreciate your feedback! Warm regards, Team Face The Future

Posted 2 months ago

“No response to email”

Helpful Report

Posted 3 months ago

Hi, Thank you for your review. We have checked the email you sent and can see this was responded to. If you have not received this or are still having issues, please let us know by sending us an email or giving us a call. Kind regards, Face the Future

Posted 2 months ago

“Quick and easy process/delivery.”

Helpful Report

Posted 3 months ago

Hi Ann, Thank you for your great review! We're delighted to hear that you found our process quick and easy, and that the delivery met your expectations. Warm regards, Team Face The Future

Posted 2 months ago

“Very helpful and efficient”

Helpful Report

Posted 3 months ago

Hi Janie, Thank you so much for your fantastic review! We’re delighted to hear that you found us helpful and efficient. Your feedback truly motivates us to keep delivering the best service possible! Warm regards, Team Face The Future

Posted 2 months ago

“Good prices and offers. Sent some samples too. I will order from here again.”

Helpful Report

Posted 3 months ago

Hi Jenny, Thank you for your lovely review! We're delighted to hear that you found our prices and offers appealing, and that you enjoyed the samples we sent. Warm regards, Team Face The Future

Posted 2 months ago

“Purchased as a gift 💝 all good my daughter loves this and uses this all the time”

Helpful Report

Posted 3 months ago

Hi Isobel, Thank you for the lovely 5-star review! We're so happy to hear that your daughter loves her gift and uses it all the time. It's wonderful to know our products bring joy! Your feedback means the world to us! Warm wishes, Team Face The Future

Posted 2 months ago

“Easy to navigate website. Products packaged well and lovely to get some freebies!”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your lovely review! We're delighted to hear that you found our website easy to navigate and that your products arrived well packaged. Warm regards, Team Face The Future

Posted 2 months ago

“Was encouraged to use the app, with a discount code. Unfortunately it only worked for some of the products (I checked and my order didn't include any of the excluded brands on the t&c's). I tried contacting FTF, but got no response, so I only ordered the items where the discount was honoured. The app is clunky and isn't easy to navigate and when I tried logging into it again, it just freezes. Otherwise delivery quick and well packaged, and the goods as expected.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to leave a review. We appreciate your feedback regarding the discount code issue and the app's functionality. We’re sorry to hear about your experience and understand how frustrating it can be when things don’t go as planned. We have checked and cannot see any emails. If you would like to re-send this to shop@facethefuture.co.uk, our Customer Service team can help. Wishing you all the best, Team Face The Future

Posted 2 months ago

“Amazing prices and fast delivery. Highly recommended!!!”

Helpful Report

Posted 3 months ago

Hi Amna, Thank you for your amazing review! We’re so glad to hear that you’re happy with our prices and fast delivery. Your recommendation truly means the world to us! Warm regards, Team Face The Future

Posted 2 months ago

“My order was sent in time. The sample in the box was good it introduced us to a new product. The leaflet in the delivery was very informative.”

Helpful Report

Posted 3 months ago

Hi Marelize, Thank you so much for your wonderful 5-star review! We're delighted to hear your order arrived on time and that you enjoyed the sample - it’s always great to discover something new! We're also glad the leaflet added value to your experience. Your feedback is greatly appreciated! Warm wishes, Team Face The Future

Posted 3 months ago

“Really good products at fantastic price with fast delivery”

Helpful Report

Posted 3 months ago

Hi Shannon, Thank you for the fantastic 5-star review! We're thrilled to hear that you find our products to be of great quality at fantastic prices and appreciate the fast delivery. Your support means so much to us! Warm wishes, Team Face The Future

Posted 3 months ago

Face The Future is rated 4.8 based on 21,961 reviews