Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,359 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,359 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 27th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having purchased from Face the Future numerous times, always the same products, I trusted this company so much I foolishly never checked my invoice and just made payment immediately. My products arrived and I opened them assuming all was well, noticed the change of packaging on the Environ RAD but thought nothing of it. Eventually I picked up the invoice and saw that instead of £18.99 the product was £30. I would have expected that a regular customer would have been advised that the product had actually been changed and when I ordered Environ RAD I should have been told it had been replaced by Environ RAD Mineral at a huge price increase. Trust no more and I will now take my business elsewhere.”

Helpful Report

Posted 4 years ago

Thank you for your feedback and my sincere apologies for any inconveniences caused by this issue. We are committed to the highest standards of quality and customer satisfaction is our top priority, I am truly sorry that this wasn't demonstrated to you on this occasion. The prices of all our products are visible on the website, the PayPal invoice, the customer invoice and the physical invoice within the parcel. The Environ SPF has changed formulation meaning there are various additional benefits for the product prices. If you would like recommendations for alternative SPF's with a lower price point please do let us know. Kind Regards, Face The Future

Posted 4 years ago

“Strangely I received fake Hydra factor k cream. I paid £49 and received a generic cheap moisturising cream boots quality. How I could tell the difference is my initial bottle was given by my therapist in a cosmelan maintenance package.”

Helpful Report

Posted 4 years ago

We are the official UK online stockist for Mesoestetic and all products are 100% genuine. I can see that we have responded to your email advising we will request an official response from the manufacturer. I will forward this you you on receipt. If you would like any further advice please email shop@facethefuture.co.uk Kind regards Face the Future

Posted 4 years ago

“The hydra factor k cream was different then the one provided by my beauty therapist after cosmelan peel. It smell and felt different. The consistency of the cream was thicker and had floral smell. It wasn’t as smooth as the original one. The original one sting on the cracked skins while this one did not . I think I got the fake hydra factor k cream. I have emailed face the future regarding it . I paid £49 for a little tube of fake cream.”

Helpful Report

Posted 4 years ago

“Still hadn't received the items that I bought and paid for, will be going out and buying them elsewhere in monday, when I complained, was told courier didn't know where I lived, ....shocking.”

Helpful Report

Posted 4 years ago

Thank you for your feedback and my sincere apologies for any inconveniences caused by this. I can see there has been an issue with our courier and finding your provided address, this has been escalated and resolved via our customer services team. If we can be of any further assistance please do not hesitate to contact us on shop@facethefuture.co.uk Kind Regards, Face The Future

Posted 4 years ago

“I can’t review a product I haven’t yet received!”

Helpful Report

Posted 5 years ago

Thank you for your feedback and my sincere apologies for any inconveniences caused by this issue. I have taken a look into this for you and can see your order was placed on the 23rd of July. Your order was also dispatched on the 23rd of July. This parcel was then delivered on the 25th of July. If you would like to contact our customer services team on info@skinoracle.co.uk they will be able to provide you with all the relevant tracking information. Kind Regards, Skin Oracle

Posted 4 years ago

“I haven’t received my product yet”

Helpful Report

Posted 5 years ago

Thank you for your feedback and my sincere apologies for any inconveniences caused by this issue. I have taken a look into this for you and can see your order was placed and dispatched on the same day (the 20th of July) If you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to provide you with all the relevant tracking information. Kind Regards, Face The Future

Posted 5 years ago

“I did not receive my shipment since April , my order number 290505.”

Helpful Report

Posted 5 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. We are investigating this with the courier now and will contact you today with an update. Kind Regards, Face The Future

Posted 5 years ago

“The product purchased is not what I expected (seems like it has gone bad) and I have reached out but no one has responded. Bad customer service and should not be selling products they haven’t checked.”

Helpful Report

Posted 5 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority. I have checked and can see that a reply was sent today to your email, advising that we have reported this to the manufacturer. Our customer services team will update you on this issue as soon as possible. Kind Regards, Face The Future

Posted 5 years ago

“I’m still to revive this order - if I could get an update I would really appreciate it. Thanks”

Helpful Report

Posted 5 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. I have taken a look into this for you and can see your parcel was delivered today by Royal Mail. If you would like to contact our customer services team on shop@facethefuture.co.uk for any further information. Kind regards Face the Future

Posted 5 years ago

“Unhelpful & products close to sell by date! I bought skinade at end of January. I had Covid in March I was unable to take skinade, by May I had recovered, so started skinade again, to find they were all out of date.. I had 2 boxes. They told me that skinade always has small bbe date. Which is rubbish, I just received from skinade directly From skinade and there is at least a year to consume product.”

Helpful Report

Posted 5 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Skin Oracle and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority, I am truly sorry that this wasn't demonstrated to you on this occasion. If you would like to send an email to sales@skinoracle.co.uk addressed to “The Sales & Customer Services Team Leader” they will be able to take a look into this issue for you as soon as possible. Kind Regards, Skin Oracle

Posted 5 years ago

“Hi, I still haven’t had it delivered from Royal Mail”

Helpful Report

Posted 5 years ago

I have checked this and can see that your order has been delivered, if there is anything else we can help with please email shop@facethefuture.co.uk Kind regards Face the Future

Posted 5 years ago

“Excellent 5 star service!!!”

Helpful Report

Posted 5 years ago

“I repeatedly only receive part of my order and have complained about this happening, yet it continues to happen. It’s very frustrating.”

Helpful Report

Posted 5 years ago

I am so sorry to hear that you are disappointed with the experience you have received from Face The Future and that this has not met your expectations. We are committed to the highest standards of quality and customer satisfaction is our top priority. If you would like to send an email to shop@facethefuture.co.uk addressed to “The Sales & Customer Services Team Leader” they will be able to take a look into this issue for you as soon as possible. Kind Regards, Face The Future

Posted 5 years ago

“Bad experience with the postage company”

Helpful Report

Posted 5 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. As stated on our website "Worldwide orders can take from 3 - 25 working days to be delivered, depending on the country and location that the order is being dispatched to". I’ve tracked the package via Royal Mail website, and it’s currently listed as in transit. More information will be available as it travels through the network. If you’d like to check on its progress, please contact our customer services team on shop@facethefuture.co.uk who will be able to provide you with all relevant information. Kind Regards, Face The Future

Posted 5 years ago

“The postage company not delivering the parcel to my house & difficult for me to go to the post office”

Helpful Report

Posted 5 years ago

“I have not received it”

Helpful Report

Posted 5 years ago

I am really sorry for any inconvenience the non-receipt of your parcel has caused. I have taken a look into this for you and can see your order was dispatched on the 24th of June and delivery was attempted on the 26th of June. Unfortunatley, there was no-one available to sign for this parcel meaning the parcel is now at your local post office. If you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to advise further regarding the tracking information. Kind Regards, Face The Future

Posted 5 years ago

“My parcel was send to another destination !!!”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences for you. I have taken a look into this for you and can see your parcel is on route to the address provided by yourself. As stated on our website Worldwide deliverys can take anywhere between 3 to 25 working days to arrive. This order was currently placed 14 working days ago, please allow up until the 7th of July for your parcel to arrive. Kind Regards, Face The Future

Posted 5 years ago

“I ordered it since the beginning of June 2020. And i didn’t receive it until now !!”

Helpful Report

Posted 5 years ago

My sincere apologies for any inconveniences caused by this issue. I have taken a look into this for you and can see your order was placed on the 2nd of June and dispatched the same day. I have also tracked the progression of your parcel and can see the item was delivered and signed for on the 4th of June. If you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to provide you with all the relevant tracking information. Kind Regards, Face The Future

Posted 5 years ago

“I added the required code and didn't get the discount.”

Helpful Report

Posted 5 years ago

Thank you for your review and my sincere apologies for any inconveniences caused by this. If you would like to contact our customer services team on shop@facethefuture.co.uk they will be able to take a look into this for you. Kind Regards, Face The Future

Posted 5 years ago

“This is the 3rd times I bought from Face The Future. Theor products are not cheap from them. I recently bought few items and one of the item glo redness relief powder came with top opened and powder was everywhere in the box. I contacted Face the Future and was ensured this was directly sent from the warehouse and wasn’t a return goods. I was asked to send an email and photo for them to investigate. Later I was told to send it back with a free post label. In my view if they are sure no one has used it and wasn’t a return goods, it is just easier to give discounts on the product .I would be happy to accept it. This just shows the company’ s quality controls for sending out goods is not monitored . This makes me wonder will there be products being resold from customers unwanted used products. Also it is so inconvenient to send it back.”

Helpful Report

Posted 5 years ago

Thank you for your review and my sincere apologies for any inconveniences caused by this issue. All our products are sourced from official distributors or directly from the brands, which guarantees that you are purchasing a genuine product and all credentials can be verified. I have taken a look into this for you and can see a pre-paid returns label has been sent in order for us to issue you with a replacement. Once the faulty product arrives back with us I will ensure this is authorised. Kind Regards, Face The Future

Posted 5 years ago

Face The Future is rated 4.8 based on 21,359 reviews