expressunlocks.com Reviews

Name: expressunlocks.com
Address: 159 Northwick Road, Worcester, Worcestershire
Rating: 4.68

4.7 Rating 2,366 Reviews

98 %

of reviewers recommend expressunlocks.com

Company Reviews

Metrics

4.7

Based on 2,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email

expressunlocks.com 5 star review on 19th October 2025

Mirawati Smith

Leonila Barbacena

expressunlocks.com 5 star review on 8th October 2025

Besys Daniela Valdez Alvarado

expressunlocks.com 5 star review on 21st September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and effective”

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Posted 1 year ago

“対応が早くて簡単に使えるからおすすめ”

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Posted 1 year ago

“I bought a second-hand iPhone 15 Pro that was locked to T-Mobile. I paid for the Eligibility Check, Premium, and High Tier services, and the process took almost two weeks. While it was longer and more expensive than I expected, the unlock was completed successfully, and my iPhone now works with any carrier. I appreciated that the service kept me informed through the tracking page, and the team was responsive when I had questions. Overall, the process was clear and professional, and I am satisfied that my phone is fully unlocked.”

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Posted 1 year ago

“It was good but didnt know it cased 80 dollars almost to unlock the phone but its unlockeded now I guess dont have the phone to see right now but its unlocked”

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Posted 1 year ago

“The process worked well, but had to make 3 payments to get the process completed, ultimately, it was a quick and easy way to be able to reuse an old locked phone, but I would have been happier if they had been more upfront with the payment, overall very happy with the process and service”

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Posted 1 year ago

Hi — thanks for the feedback and glad the unlock finished successfully. Sorry for the surprise with the separate payments — the service is run in stages (network lookup / eligibility check / standard unlock) and those charges are applied when each step is started. As our terms state, “It is not possible to cancel your order once it is paid for” and our refund policy notes “Eligibility Check: These checks are non-refundable.” I’ll pass your comments to the team so we can try to make the pricing clearer on checkout. If your iPhone XR still needs the final step, please connect to Wi‑Fi and turn the phone off and on (iPhone unlock instruction). If anything else isn’t right, reply here and I’ll help. — Charlotte

Posted 1 year ago

“I like that the process was done thoroughly. However, I disliked the fact that it was extremely slow; customer support was quick in their responses. It may seem like a scam but it was done properly; it just took too much time. Overall, good service, just super slow process.”

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Posted 1 year ago

“Needed a iPad u locked that I had purchased and the unlock was completed as said”

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Posted 1 year ago

“Easy to understand and prompt communication”

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Posted 1 year ago

“Service took awhile yet I feel great with the results”

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Posted 1 year ago

“It took some time but it is finally unlocked. Thanks”

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Posted 1 year ago

“Quick and easy with no fuss, well worth the spend”

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Posted 1 year ago

“The service was fast and good. I just unlocked my phone. I had to pay a second time after the analysis, and got a little worried that would charge more. But that was the last one. I would give 5 stars if not for that. In the end it worked. It took 5 days but I believe it is difficult to execute this kind of unlock. Really happy with the service and happy that I could do it even being far from the country! I recommend since it worked for me in an emergency like this.”

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Posted 1 year ago

“It took a while but finally it is finally unlocked”

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Posted 1 year ago

“Process was very easy. Took a little longer than expected and there was an additional charge after the initial scan to validate that should have been disclosed upfront. Other than that, no problems.”

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Posted 1 year ago

Hi — thanks for the feedback, and I’m glad the process was easy overall. I’m sorry it took longer than you expected and that the extra validation charge wasn’t clearer. A couple of points from our terms to explain why that can happen: - “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.” - “'Pre-orders' also referred to as 'Eligibility Checks' are not covered by our money back guarantee... If you decide not to proceed with the unlocking payment, we cannot refund the cost of the Eligibility Checks, as we have already performed the service.” - Also, “There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase.” Your order status shows Unlock Complete and your Samsung Galaxy S23 Ultra for AT&T USA was unlocked — your codes are NCK=0625702813613170 and MCK=9630857424752862. For non-iPhones you just insert the incompatible SIM and enter the codes when prompted. If you’d like, I can walk you through the steps or pass your feedback on to make pricing clearer — just tell me how I can help.

Posted 1 year ago

“Customer service was very helpful in the unlock process by monitoring and providing progress updates.”

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Posted 1 year ago

Hi — thanks so much for the lovely feedback! Glad our team could help. Your order (placed 18 Sep 2025) shows "Unlock Complete." To finish the iPhone unlock please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything still isn’t working, reply here and we’ll get a technician to check it for you. — Charlotte

Posted 1 year ago

“Found them online entered the details needed and phone was unlocked within 48 hours. However after a few hours the phone locked me out again. Expressunlocks were brilliant, kept in constant touch with me. They couldn't find a fault with the unlock so asked for photo/video of what my phone was displaying. To cut the story short, they identified the issue as a Sim issue and my network provider later confirmed the Sim had failed and sent a replacement next day and all worked. Great customer care, and a service delivered for a reasonable price. Would happily recommend them to others.”

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Posted 1 year ago

Hi — Charlotte from Expressunlocks here. Thanks for your review. I can see you paid £14.99 for the Eligibility Check and £30 for the Standard Unlock on 30 Aug 2025 for a Doro Phoneeasy 612 (EE UK). As shown at checkout, all phones require an Eligibility Check first, followed by an Unlocking Payment — please note, "Eligibility Check: These checks are non‑refundable." Your order is currently "Reported as Not Unlocked, waiting customer feedback". Please reply with a short photo/video of the phone screen showing the unlock prompt (or the exact message), confirm whether you tried the code 96716858 and how many attempts remain. For non‑iPhones you need to enter the unlocking code as per our email instructions. Once we have that info we’ll investigate and advise the next steps. Thanks, Charlotte

Posted 1 year ago

“The process is pretty straightforward online as long as you are prepared fopr the seprate eligibility check fee and then a further unlock fee. On on older O2 Samsung phone it took 6 days to get the unlock code, although it was only an hour or so for a different Google phone on EE. They had to go to Samsung for the code. The progress is updated but I doubt the predicted time taken is ever very accurate. It worked, which is the manin thing, and the comms were pretty good.”

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Posted 1 year ago

Hi there, thanks for taking the time to share your experience! I'm really pleased to hear that your phone eventually unlocked and that our communications kept you informed. We appreciate your feedback on the timing estimates—we're always looking for ways to improve our process. Thanks again for choosing Expressunlocks, and if you have any further questions or need assistance in the future, feel free to reach out!

Posted 1 year ago

“Skeptical at first because of e-sim, thought I threw away money, but it worked , unlocked and go carrier of my choice now”

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Posted 1 year ago

Hi there, thanks for sharing your experience! I’m really glad to hear that despite your initial skepticism with the e-sim, you got your iPhone 15 unlocked and can now choose the carrier that suits you best. Enjoy your new freedom and thanks for choosing Expressunlocks! Have a great day.

Posted 1 year ago

“Everything was straightforward and easy to understand. The only problem is that the 2nd charge was not explicit at the beginning not once authorisation was established.”

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Posted 1 year ago

Hi there, thanks for the positive feedback! I’m glad you found the process easy. I understand your concern about the second payment, but all costs—including the unlock fee—are outlined on the checkout page before purchase. If you have any questions or need further assistance, please let me know!

Posted 1 year ago

“Really good service, though it's not clear on how long the process takes. But overall good service, would recommend to others”

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Posted 1 year ago

Hi there, thanks so much for your feedback and recommendation! We really appreciate it. I understand that unlocking times can sometimes be a bit unclear—while we strive to deliver as swiftly as possible, the process can vary depending on the network and the eligibility check results. All expected timeframes are outlined on our checkout page, but I'll pass along your feedback so we can make things even clearer in the future. Thanks again for your kind words and if you have any more questions, please let us know!

Posted 1 year ago

expressunlocks.com is rated 4.7 based on 2,366 reviews