Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,862 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to purchase and understand”

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Posted 5 years ago

“good price; good cover.”

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Posted 5 years ago

“Brilliant professional service & great price too”

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Posted 5 years ago

“Second year of using explorer. I haven't needed to claim however the online insurance was very quick and easy to use. It was also simple to add medical conditions for little extra cost. Will definitely use again.”

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Posted 5 years ago

“We have found that Explorer Ins provides good value insurance for senior travellers with pre-medical conditions. The website is user friendly for people who require this kind of cover”

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Posted 5 years ago

“Easy to get very competitive quotes on line and peace of mind when traveling”

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Posted 5 years ago

“We haven’t been away yet but found acquiring the insurance very straightforward.”

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Posted 5 years ago

“Have used your travel insurance a few times, always been pleased with your service.”

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Posted 5 years ago

“I have been with Explorer Travel for a few years now and always received excellent service. My health issues are covered and I am given a copy of our discussions which I like. Fortunately I have not made a claim but I have clear guidelines to follow if the occasion arose.”

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Posted 5 years ago

“very good and easy to do”

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Posted 5 years ago

“Good cover, no fuss, no nonsense. Website very easy to use.”

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Posted 5 years ago

“Easy to use, plus very competitive prices. never had a claim but it is there to keep your mind at rest.”

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Posted 5 years ago

“Adequate cover and easy to arrange on line.”

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Posted 5 years ago

“Good value”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Very good value for money,feel safe in my travels having insurance with you.”

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Posted 5 years ago

“I have used Explorer Travel Insurance for most of my holidays and have no negatives to say on there Insurance. Would recommend to family and friends”

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Posted 5 years ago

“Have used your travel insurance once before . The policy was very reasonably priced, so thought we would use you again. You covered all our health problems. The form was easy to fill in .”

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Posted 5 years ago

“The travel insurance provided the cover that we needed especially as we had to cancel our 50th wedding anniversary river cruise due to health problems. That is when the trouble started. Travel Claims Facilities who handle claims for Explorer provided appalling service. Their first response (14 August) agreed a settlement then a week later a second letter corrected a calculation error (didn't deduct the correct excess ) in the first letter. The refund should have been in my bank within 5 working days (22 August). Still no refund by the 28th. Phoned them and was told that both letters were mistakes as the payment hadn't been authorised. Promised me a mangaer would phone but no call received by next day so I phoned again and refused to hang up until I got some answers. Later on the 29th received an email offering settlement in a "timely manner". We shall see. This sort of treatment reflects badly on Explorer. I have used Explorer many times but now will go elsewhere!”

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Posted 5 years ago

“Hard to fault my insurance as I had no need to claim but on paper, it had everything I needed for a healthy, single, 68 year old on a single journey”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,862 reviews