Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,818 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,818 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“have used for years very reliable”

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Posted 5 years ago

“All straightforward and a highly competitive price”

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Posted 5 years ago

“Customer service / telephone response was excellent. Added further medical screening to my policy, the lady was very friendly and efficient and came back with no additional cost for the additional health problem. Would highly recommend your company`s service.”

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Posted 5 years ago

“Luckily I didn't 'use' the product, but Explorer offered the right cover for me at a good price and was easy to set up. I already have travel insurance through my job, but that didn't cover cruises. To add cruise cover to my existing insurance was more expensive than taking a single-trip policy with Explorer, so the choice was clear...”

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Posted 5 years ago

“Use every year as i wil ext year as well”

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Posted 5 years ago

“The ease of completing the quotation information, price and ease of printing the documentation were very straightforward. This was effectively a renewal of my previous policy which I purchased in December 2018.”

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Posted 5 years ago

“Put in a straight forward claim for a missed port (because of stormy weather). Obtained revised itinerary from cruise line but it did not give a reason port was missed, even though I had requested the information. You said you could not deal with it. Why would I make a reason up for the change? The cruise line certainly didn't change it for my benefit. I would have much preferred to dock in Malta, it was one of the reasons I booked the cruise. I have heard that insurers are always trying to wriggle out of honoring claims - seems to be true. Would not recommend your company.”

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Posted 5 years ago

“I have purchased annual travel insurance from you for several years. I am happy with your communications. I wish you would make it more obvious in your documents the difference between WW1 and WW2 without having to trawl through several documents to find out. I have had no reason to claim for anything so I have no experience on how well you handle claims”

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Posted 5 years ago

“To be honest it isn't the cheapest in town but it's the best so although we always check on comparison sites we always come back and buy Explorer Travel Insurance! They initially insured us after a rival company refused to renew our policy after a stroke in between the expiration of our existing policy and the travel date so we've stayed loyal. Thanks for giving us that peace of mind when we travel!”

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Posted 5 years ago

“Great coverage and an easy wa to complete an application.”

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Posted 5 years ago

“Easy to book on line (including cover for medical conditions.) I had a query afterwards and had to contact the office and found the assistant I spoke to very helpful. It seems a very reasonable policy with good cover. I hope everything will be as efficient if I ever have to make a claim.”

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Posted 5 years ago

“I can only really rate them on the cost of the policy and the ease of purchasing it online including declaring existing health issues as I have not had to make any claims on the policies.”

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Posted 5 years ago

“Reasonably priced what more can I say”

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Posted 5 years ago

“Gives us the insurance cover we require”

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Posted 5 years ago

“easy to buy and cheapest and best”

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Posted 5 years ago

“a very good service from this company”

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Posted 5 years ago

“Staff V helpful”

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Posted 5 years ago

“We have used Explorer previously so were very pleased when they came up as one of the cheapest prices for our trip to the USA. Very good cover at a very good price.”

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Posted 5 years ago

“very competitive premium and when I rang to clarify something, the advisor was extremely helpful and emailed the policy swiftly as promised. this is the second time I've used Explorer Travel and will be my first choice in the future”

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Posted 5 years ago

“Well, I do not have much to say as I did not use it yet, but I have to say that the service by phone and web are amazing. Staff are very nice and pleasent, and they answer any question you have kindly and trying to get you what you are looking for. Hope I do not have to use the insurance, but if I have to I really hope is as good as their service. Thank you.”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,818 reviews