Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.60

4.6 Rating 6,040 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

Info

4.6

Based on 6,040 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Explorer Travel Insurance:

Explorer Travel Insurance has been trading since 2011 and specialises in great value Single Trip, Annual Multi Trip, Medical Conditions, Winter Sports, Cruise and Backpacker travel insurance.

Buy direct and choose from up to 5 levels of cover with the added peace of mind that all policies are underwritten by Allianz (the world's largest insurer) and include gadget and cruise cover as standard.

We are based in Westcliff on Sea, Essex and are very proud of the excellent levels of service we provide to our customers both online and by our friendly and professional sales advisors. We don't have a maximum age limit for single trip policies and can offer cover for customers with, or without, pre-existing medical conditions.

Visit Website

Phone:

0345 373 0253

Email:

enquiries@explorerinsurance.co.uk

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased premium travel insurance and attempted to go through the claims procedure when the airline we booked with collapsed ahead of our holiday. The process has been very unsatisfactory. There has been no communication from the claims firm despite repeated attempts to obtain the relevant claims forms, so we haven't had a chance to even start our claim.”

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Posted 6 years ago

“Very difficult to get a quote. Had received an email offering 5% discount (still not sure if I've received it). Didn't initially use the 5% discount link but did go in to apply via my email. Received a quote but did live chat to see if they had applied the discount. They hadn't so needed to go through the whole process again. Came up with a different and much higher quote. Tried several times in various ways to retrieve the original quote. Got there in the end but it was a very long process involving 2 live chats and 1 phone call”

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Posted 6 years ago

“still waiting for my claim to be sorted for lost passport”

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Posted 6 years ago

“Tried to retrieve my quote on line but could not. Rang for help and waited 15 minutes and then timed out for the end of the day at 18.00 hrs. Rang the following day and again waited 10 minutes to speak to anybody. Not good when I am trying to purchase a policy”

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Posted 6 years ago

“Having used this company three times I was astounded to find I had to pay substantially more for my third trip than my second. This was despite my conditions bring exactly the same each time and the two countries being within the EU”

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Posted 6 years ago

“If you are over 70 travel insurance is all about pre-existing conditions. I have a condition called polycythaemia which is not at all dangerous if it is known about and checked on by a consultant. But I am penalised by huge premiums which the consultant says are unjustifiable just because I have it looked at regularly.”

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Posted 7 years ago

“Never claimed yet but always an increase premium. How aia no claims bonus.”

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Posted 7 years ago

“Unhelpful on the telephone”

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Posted 7 years ago

“Typical so called service provider difficult to contact or help when you really need them.”

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Posted 7 years ago

“bought insurance - became ill - now I'm too much of a risk - cancelled within 14 days of purchase - will waiting for over £600 refund - really bad!”

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Posted 7 years ago

“When purchased thought this was great; however on making enquiries when we were recently on holiday I was certainly taken back with shock - thought my medical cover allowed me to get hotel to fetch doctor and all would be funded - not so, apparently We would need to make sure the service provided was not private if a local doctor could be sought - not fully explained when policies are purchased and certainly more than a little worrying by me and I suspect many more people if they realise”

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Posted 7 years ago

“It is 1 week since I contacted your company on receiving my new contract which has an incorrect entry on page 4 of 4. I would have expected to receive such an important document by return. Please hasten with amended policy.”

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Posted 7 years ago

“But early to be asking for a review before our trip.......proof of the pudding is in the eating......ask me for a review if I unfortunately have to make a claim! Rumour has it you contract out your business to 'Fogg Insurance' and reviews on people who make a claim are at best not good! So I'll let you have a review if I have to use your claims department!”

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Posted 7 years ago

“i took out the insurance policy and i had my mobile phone stolen and they said because i don't have the receipt and also it doesn't come under baggage which it never said that under the policy. Also they took so long to pay me out for the stolen cash and ignored my emails i sent out.”

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Posted 8 years ago

“Two days after I took out my insurance cover you emailed to offer 10% off my next cover. You should have told me about this.”

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Posted 8 years ago

“Emailed twice with a query and did not receive a response Will not use again Regards John”

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Posted 8 years ago

“I am afraid I am unable to give you an honest review as we are still waiting for an insurance claim to be settled. This has been going on for about 8 weeks and I am really concerned at the time it is taken. Insurance is there for when things go wrong - we need reassurance that your company takes claims seriously.”

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Posted 8 years ago

“Had a bona fida claim rejected -”

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Posted 8 years ago

“On line you would not accept me for a holiday in Mauritius in Oct, but quoted on the phone losing offer & online discount.”

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Posted 8 years ago

“Still no cheque for my 8 February claim so back to two stars - another broken promise I fear !”

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Posted 8 years ago

Explorer Travel Insurance is rated 4.6 based on 6,040 reviews