Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,827 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,827 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly when your operative took my details she made an error in my e.mail address so I had to contact the office again in order to receive and inspect my documents as I was travelling the next day When I did receive the e.mail with my documents I noticed that the policy had my date of birth wrong, another error by yourselves. I contacted your office again immediately and the error was corrected and the policy re e.mailed to me correctly. However when I received the copy of the policy through the post a week later, the date of my birth was completely wrong yet again (even a different date from the original error) and I had to contact the office once more to get it corrected AGAIN. Unfortunately these mistakes by yourselves have left me lacking in confidence with Explorer Travel. I hope to have no more problems with this policy.”

Helpful Report

Posted 7 years ago

“They asked for £3.50 to send my documents by mail. I have never been asked to pay by any other online insurer to have my documents sent to my home.”

Helpful Report

Posted 7 years ago

“Brought yearly ins with cruise addition, all seemed fine until I came to claim for a missed port due to hurricane Bryan. First submitted my claim mid Nov, after numerous phone calls for what should be a fairly straight forward claim. Evidence all provided, it is now mid Feb and still no further forward! Goodness know what they would be like with a complex claim!”

Helpful Report

Posted 7 years ago

Explorer Travel Insurance is rated 4.6 based on 5,827 reviews