Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.60

4.6 Rating 6,040 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

Info

4.6

Based on 6,040 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Explorer Travel Insurance:

Explorer Travel Insurance has been trading since 2011 and specialises in great value Single Trip, Annual Multi Trip, Medical Conditions, Winter Sports, Cruise and Backpacker travel insurance.

Buy direct and choose from up to 5 levels of cover with the added peace of mind that all policies are underwritten by Allianz (the world's largest insurer) and include gadget and cruise cover as standard.

We are based in Westcliff on Sea, Essex and are very proud of the excellent levels of service we provide to our customers both online and by our friendly and professional sales advisors. We don't have a maximum age limit for single trip policies and can offer cover for customers with, or without, pre-existing medical conditions.

Visit Website

Phone:

0345 373 0253

Email:

enquiries@explorerinsurance.co.uk

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product fitted my needs and purchase was straightforward and simple. I have no experience of a claim so cannot rate any outcome hence only 3 stars. I receive too many emails from you and will unsubscribe.”

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Posted 3 years ago

“very good price with lots of extras.. at present middle of cancellation due to ill health and too early to rate or evaluate the company or policy.”

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Posted 3 years ago

“I have paid for our insurance but have not received a copy of the policy. I requested on the phone and it still hasn’t arrived. I am now on holiday and definitely need a copy. Jenny Millem”

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Posted 3 years ago

“I just wanted a cheap policy to cove the family for a trip... Got that. Didn't really like the newsletter type emails every otherday though so had to unsubscribe.”

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Posted 3 years ago

“Booking process was OK. Can't provide meaningful feedback until we have been on the trip.”

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Posted 3 years ago

“I can only review insurance if I have to make a claim. Otherwise it is simply something that I have bought but not used so cannot assess the quality. It would be more valid to only ask for reviews from claimants.”

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Posted 3 years ago

“How can I rate it when I've not used it or claimed”

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Posted 3 years ago

“I did not need to use the holiday insurance that was purchased but was disappointed with the fact that the insurance details were not correct as per my purchase. This was subsequently identified as an IT issue but I was not sure I had valid documents at the time I was departing for the holiday. Therefore not consumer friendly.”

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Posted 3 years ago

“Ok they are ok”

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Posted 3 years ago

“Adequate and fit for purpose. However, I’ve recently and suddenly started receiving numerous irritating emails from some bloke called Ian who clearly thinks I’m interested in him and what he’s getting up to! The emails are arrogant & annoying. I’ve now unsubscribed.”

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Posted 4 years ago

“Easy to book online and prices are competitive. However, not so easy when attempting to make a claim - another company is used and the phone number given by Explorer rings as 'you have phoned an incorrect number!' This was explained to be my an Explorer staff member as meaning the number is correct but they are busy at that time. Surely a recorded answer should mention they are busy and NOT that you have dialled an incorrect number. the only way to reach them is to email them - not ideal when you just want some advice.”

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Posted 4 years ago

“well priced”

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Posted 4 years ago

“Easy enough to buy. But will only know if any good if I need to put a claim in and I get paid. Touch wood, I won't have to.”

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Posted 4 years ago

“Purchasing the insurance was simple but the test of satisfaction will only come if I ever need to make a claim.”

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Posted 4 years ago

“Cannot say any more as I didn’t get to the holiday due to covid rules.”

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Posted 4 years ago

“I have given a neutral 3 stars as a true review can only be completed if, should I have a claim, we see how well you deal with that claim at that time. Hopefully very well!”

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Posted 4 years ago

“Never had to make a claim, so no idea of how good or bad it is.”

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Posted 4 years ago

“Should have shopped around”

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Posted 6 years ago

“Would help if just the front page of the main policy document contained details of the cover and the contact details to use in case of an emergency. Having to take 4 or 5 pages of the full document with you when you travel is not ideal.”

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Posted 6 years ago

“Very easy to use the web site Would like a quote to be saved for a couple of days before activating. It’s quite annoying to do the whole form again when ready to pay etc. Never had to claim so can’t comment on that aspect”

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Posted 6 years ago

Explorer Travel Insurance is rated 4.6 based on 6,040 reviews