Excel Clothing Reviews

Name: Excel Clothing
Address: 9 High Street, Newtownards, Down District Council
Rating: 4.71

4.7 Rating 410 Reviews

93 %

of reviewers recommend Excel Clothing

4.7

Based on 410 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Excel Clothing:

Whether in store or online Excel Clothing provides an exciting and cool space to shop allowing each carefully selected Brand their own identity which in turn reflects the company’s philosophy of the importance of individualism and attention to detail. These beliefs are considered not only when searching each season for the best fashion and accessories the worlds most important labels have created, but also when serving our customers. Excel offers a wide assortment of clothing, accessories and jewellery to the discerning customer. Online or instore, Excel remains dedicated to always providing our customers with distinctive merchandise and superior service.

Visit Website

Email:

help@excelclothing.com

Location:

9 High Street,
Newtownards
Down District Council
BT23 4JN

Write Your review

Tell us how Excel Clothing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice jeans but didn’t quite fit me”

Helpful Report

Posted 1 year ago

“Absolutely perfect! Excellent quality my husband loves it!”

Helpful Report

Posted 1 year ago

“Excellent service throughout”

Helpful Report

Posted 1 year ago

“I recently purchased a Tommy Hilfiger ladies coat from Excel Clothing, and I couldn't be happier with my experience! The coat is stylish, well-made, and incredibly comfortable. The quality of the fabric is excellent, and it has a flattering fit that’s perfect for both casual and more formal occasions. Excel Clothing’s service was top-notch as well—fast shipping and the coat arrived in pristine condition. I highly recommend both the product and the store for anyone looking to add a timeless piece to their wardrobe!”

Helpful Report

Posted 1 year ago

“Delighted with the service and product. My product arrived promptly and was as package beautifully. Best price I found for my coat, super happy!”

Helpful Report

Posted 1 year ago

“I ordered a coat, the parcel came quickly and the item was very nice but for me wasn’t the right size and I had to return it. Everything was fine and in few days I have received the refund. I recommend Excel Clothing.”

Helpful Report

Posted 1 year ago

“I ordered a Barbour Ogston Jacket, the Jacket arrived promptly, I was delighted with my purchase and with the service from Excel clothing,I will definitely use them again.”

Helpful Report

Posted 1 year ago

“I bought a Barbour Ogston wax jacket, great service, my jacket arrived promptly, delighted with my purchase, I will definitely use Excel clothing again,great service.”

Helpful Report

Posted 1 year ago

“Although I returned my item due to wrong sizing, I can not fault my experience with Excel at all. They got back yo my email regarding free return QR code within two hours and was refunded with no hassle. Would use again. Thank you 🙏🏻”

Helpful Report

Posted 1 year ago

“What a clothing company absolutely awesome free lighter or bumper stickers next time would be a good touch”

Helpful Report

Posted 1 year ago

“I ordered this item on a Thursday evening, selecting Next Day Delivery. I knew I had missed Excel's delivery cut-off time, so I realised that I would need to wait until Monday for it to arrive, which was OK with me. I opted to pay approximately £8.00 for Excel's Next Day Delivery service, as I needed the item very early that following week (for a special occasion). On Monday at about 2.30pm I received an unexpected notification from PayPal saying I had been refunded, and then a brief and unapologetic email from Excel stating my order was cancelled due to an over-stocking problem. I was very disappointed, and I think Excel should have notified me on Friday about this issue. But because it took Excel until 2.30pm on the Monday to contact me about this, it was too late to order a similar item from an alternative online supplier before their 2pm cut-off time for Next Day Delivery. And if I ordered an alternative item from another supplier on the Tuesday, the Wednesday was New Year's Day Bank Holiday, so even if I selected Next Day delivery with another supplier it was not possible to receive any alternative item until at least Thursday of that week, by which time it was too late for our special occasion. So, I was left without the item for an important event. The item was a Holland Cooper Trench Coat. I will not be using Excel again, I found their service to be poor for such a luxury item. And their actions triggered a chain of events which left me in a very inconvenient situation.”

Helpful Report

Posted 1 year ago

Hey Lyle, sorry that you're so disappointed with our service. When we emailed you about the problem and said "Please accept our sincerest apologies for this inconvenience." we meant it. We process orders Monday - Friday. We received your order on Saturday morning, so Monday morning was the earliest we could process your order. Once again, our sincerest apologies.

Posted 7 months ago

“I'm very happy with my purchase. It was keenly priced, reasonable delivery time and good correspondence via email, from initial order through to delivery.”

Helpful Report

Posted 1 year ago

“Clothes arrived sooner than expected. Well pleased with product and service. Daniel.”

Helpful Report

Posted 1 year ago

“Fast delivery and coat was very well packaged and exactly as described. Size incorrect so a return - at my own expense - but the refund was provided quickly. Highly positive experience.”

Helpful Report

Posted 1 year ago

“Very pleased with the service. Quick and easy.”

Helpful Report

Posted 1 year ago

“Perfect item and super quick delivery. When the larger shops were out of stock, I came across your website and was really impressed with your service and speedy delivery!”

Helpful Report

Posted 1 year ago

“Good garment, great service”

Helpful Report

Posted 1 year ago

“Hi all, To everyone who will read this review it’s a pleasure to be able to say that both the service and speed of delivery from Excel Clothing has been first class from start to finish!! From the nicely laid out website site with its easy to order and payment system to a very quick courier delivery I can ran as smooth as silk. I’m not a great one for writing reviews but on this occasion I felt that l absolutely must as I would only be delighted to recommend Excel Clothing both now and in the future!! Well done, keep up the good work.”

Helpful Report

Posted 1 year ago

“Lovely jumper”

Helpful Report

Posted 1 year ago

“I received my jacket very quickly during the busy holiday season. Great work!”

Helpful Report

Posted 1 year ago

Excel Clothing is rated 4.7 based on 410 reviews