Excel Clothing Reviews

Name: Excel Clothing
Address: 9 High Street, Newtownards, Down District Council
Rating: 4.68

4.7 Rating 257 Reviews

92 %

of reviewers recommend Excel Clothing

4.7

Based on 257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Excel Clothing:

Whether in store or online Excel Clothing provides an exciting and cool space to shop allowing each carefully selected Brand their own identity which in turn reflects the company’s philosophy of the importance of individualism and attention to detail. These beliefs are considered not only when searching each season for the best fashion and accessories the worlds most important labels have created, but also when serving our customers. Excel offers a wide assortment of clothing, accessories and jewellery to the discerning customer. Online or instore, Excel remains dedicated to always providing our customers with distinctive merchandise and superior service.

Visit Website

Email:

help@excelclothing.com

Location:

9 High Street,
Newtownards
Down District Council
BT23 4JN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good order time however sliders are too tight I have some older ones that where perfect ?”

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Posted 1 month ago

“Bought 2 items one was perfect and unfortunately the other item was too small ,so I returned it a week ago and I have not got any acknowledgement of it yet or what will happen”

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Posted 4 months ago

Hi Vinny, thanks for taking the time to leave a review. Apologies for missing your contact enquiry. As we speak there's still no sign of your return, but rest assured we'll refund you when we receive it.

Posted 4 months ago

“Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.”

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Posted 6 months ago

“My item arrived but was not suitable. I did not have a prepaid label so emailed customer services. I received no reply so telephoned customer services and was told I should have a prepaid label and she would chase customer service. More time passed and still nothing so I emailed again. I am still waiting for a response. As you only have 14 days to return an item I was worried the return would not arrive in time so paid for the return myself. Very, very poor customer service so far, I sincerely hope I am refunded for the item.”

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Posted 7 months ago

Hi Natasha, really sorry to hear about your negative experience with us and that no solution was provided after contacting customer service. After checking, I can't see any sign of previous email contact from yourself, perhaps you sent to an incorrect email address? Regardless, I can see now that you received the link to our Royal Mail returns after I saw your negative review, and that you've now been refunded.

Posted 6 months ago

“A lot more sparkly than you can see in the pics.”

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Posted 1 year ago

“I’ve purchased a couple of things off this family business, as I do like to support smaller companies. I’ve always been happy with the quality & delivery times. So would recommend.”

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Posted 1 year ago

Excel Clothing is rated 4.7 based on 257 reviews