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Excel Clothing Reviews

4.7 Rating 455 Reviews
B-
Happiness Grade
Read Excel Clothing Reviews

About Excel Clothing:

Whether in store or online Excel Clothing provides an exciting and cool space to shop allowing each carefully selected Brand their own identity which in turn reflects the company’s philosophy of the importance of individualism and attention to detail. These beliefs are considered not only when searching each season for the best fashion and accessories the worlds most important labels have created, but also when serving our customers. Excel offers a wide assortment of clothing, accessories and jewellery to the discerning customer. Online or instore, Excel remains dedicated to always providing our customers with distinctive merchandise and superior service.

Visit Website

Email:

help@excelclothing.com

Location:

9 High Street,\nNewtownards

Excel Clothing have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

98.92%
Industry Average
“ Great slip ons, great price ⭐️🌟 ”
- Remi
“ Price on these was brilliant.They are genuine I checked the qr code.Delivery was efficient. ”
- Anne M
“ I am very happy with the Paul Smith jacket. The half price was an excellent buy. Ordering it was easy from Excel. Delivery was quick. ”
- John C
A

Delivery - Fast

93.55%
Industry Average
“ Really pleased with my purchases. Great prices, with lightning fast delivery. ”
- RH
“ I am very happy with the Paul Smith jacket. The half price was an excellent buy. Ordering it was easy from Excel. Delivery was quick. ”
- John C
“ Excellent service, easy online ordering with excellent delivery service too ”
- P L
E

Returns Process - Difficult

37.50%
Industry Average
“ Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer. ”
- Josephine
E

Refunds - Difficult

45.45%
Industry Average
“ I sent my parcel back weeks ago now and am still waiting for my refund ”
- Ruth G
“ Hi … great service. I am still waiting for my refund though. ”
- Ruth
“ The Jeans Order could not be fulfilled due to website error/stock. They emailed me to inform this and of the refund. Pity their system is not accurate (but some other sites have the same issues) Until next time 🙂 ”
- Steve
95.65%
Industry Average
“ Great service - goods as described..very cute! ”
- Mrs Elizabeth M
“ Excellent service, easy online ordering with excellent delivery service too ”
- P L
“ Lovely quality t shirt - good service ”
- Holden