Excel Clothing have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I have been after this jacket and managed to get it at a great price. Really quick delivery and great service.
”
- Sarah F
“
Really quick and easy transaction, I had to return a pair of boots to re-order a different size. The whole transaction was quick and easy. Also, a great price on my boots.
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- Michelle B
“
Fast delivery and great price this is the second pair of redwings I’ve bought from Excel Clothing ,,customer service is excellent,,highly recommend these guys
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- David H
“
I have been after this jacket and managed to get it at a great price. Really quick delivery and great service.
”
- Sarah F
“
Fast delivery and great price this is the second pair of redwings I’ve bought from Excel Clothing ,,customer service is excellent,,highly recommend these guys
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- David H
“
Excellent price, excellent product and first class delivery.
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- Michael
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
The Jeans Order could not be fulfilled due to website error/stock.
They emailed me to inform this and of the refund.
Pity their system is not accurate (but some other sites have the same issues) Until next time 🙂
”
- Steve
“
Somewhat surprised to be asked to write a review since my order was not fulfilled . Having ordered and paid for the goods I was then informed the system had confused itself and the order could not be fulfilled and received a refund. Pity I quite liked the look of the garment MK
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- Mervyn K
“
I am waiting for a refund - order returned day after delivery :-(
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- Joanna R
“
Great jacket and service delivered in two days 👍
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- Archie
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I have been after this jacket and managed to get it at a great price. Really quick delivery and great service.
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- Sarah F
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Excellent customer service order was delivered within two days and great value for money
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- Brid
