Excel Clothing have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I was really pleased to find this RP jacket at a great price.
I'd been trying to find this particular colour at a discount, I struggled!
It popped up on Excel Clothing and I immediately purchased.
Delivered in time, kept me informed and the jacket really is lovely, very high quality.
”
- Redpat
“
I am delighted with my purchase. A good quality shirt at a fair price,A quick dispatch time and delivery.I will definitely use Excel again.
”
- Mike C
“
Totally reliable. Delivered on time. Huge saving on price of a first class product. I recommend this company.
”
- D, R
“
Excellent service, easy online ordering with excellent delivery service too
”
- P L
“
A first class experience. I was kept informed of delivery, arrived on time.
Quick to reply to a query.
Saved myself a considerable amount of money too!
Oh, and the RP jacket is brilliant.
”
- Redpat
“
I was looking for a particular Belstaff shirt and Excel had my size in stock and at a great price. I had never purchased from them before but the service and delivery was excellent and I would definitely recommend them to anyone.
”
- Ian P
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
I sent my parcel back weeks ago now and am still waiting for my refund
”
- Ruth G
“
Hi … great service. I am still waiting for my refund though.
”
- Ruth
“
The Jeans Order could not be fulfilled due to website error/stock.
They emailed me to inform this and of the refund.
Pity their system is not accurate (but some other sites have the same issues) Until next time 🙂
”
- Steve
“
Excellent service, easy online ordering with excellent delivery service too
”
- P L
“
Lovely quality t shirt - good service
”
- Holden
“
Lovely quality t shirt - good service
”
- Holden
