Excel Clothing have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Very pleased with the Jacket , fast delivery and well packaged together with a great price , what more could you ask for 5 Star service
”
- A J
“
Found the Belstaff Jacket i was after at a great price at Excel. Ordering was simple to do and delivery was within a couple of days. Will have no problem ordering again from Excel.
”
- Lee.O
“
Great price, fast delivery, perfect product. Highly recommend
”
- Mark F
“
Great service and product. Super fast delivery. Will definitely buy from them again
”
- Simon W
“
Very pleased with the Jacket , fast delivery and well packaged together with a great price , what more could you ask for 5 Star service
”
- A J
“
Found the Belstaff Jacket i was after at a great price at Excel. Ordering was simple to do and delivery was within a couple of days. Will have no problem ordering again from Excel.
”
- Lee.O
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
I sent my parcel back weeks ago now and am still waiting for my refund
”
- Ruth G
“
Hi … great service. I am still waiting for my refund though.
”
- Ruth
“
The Jeans Order could not be fulfilled due to website error/stock.
They emailed me to inform this and of the refund.
Pity their system is not accurate (but some other sites have the same issues) Until next time 🙂
”
- Steve
“
Great service and product. Super fast delivery. Will definitely buy from them again
”
- Simon W
“
Very pleased with the Jacket , fast delivery and well packaged together with a great price , what more could you ask for 5 Star service
”
- A J
“
Great service all round .
Unfortunately l had to return the coat
Which was really lovely.
But my normal size was much to large on me.
Would hope to get it in a smaller size .
”
- Stella C
