Excel Clothing have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
The best price on the internet for Tommy Hillfiger shirt. Very pleased
”
- Gilly P
“
ORDERED A BARBOUR SHIRT, GOOD PRICE, DELIVERY QUICK. WOULD NOT HESITATE TO USE EXCEL AGAIN IN THE FUTURE.
”
- BRIAN H
“
Great company to purchase from. Never used before but would not hesitate to buy from again.
Price and delivery was super. Thank you.
”
- Anita
“
Perfect. Quality of the product is excellent.
True to size and fit. Quick delivery to Co. Donegal, ROI.
”
- Frances D
“
Great sale prices and prompt delivery with no issues. Will buy again from Excel.
”
- Ian R
“
Very pleased with this knitted dress - although choose a couple of sizes smaller, as comes up quite large. Usual excellent Barbour quality, and even better that it was in the Sale!
Delivery was excellent, with Tracking details throughout, and packaged well.
”
- AG
“
Really quick delivery which was fab but unfortunately I have returned the boots as tgey didn't suit me. Now I found the returns process really confusing. I ended up paying for recorded delivery because it wasn't clear how to return, other than within 2 weeks after the date you received the item. The returns process could be a lot clearer and easier for the customer.
”
- Josephine
“
The Jeans Order could not be fulfilled due to website error/stock.
They emailed me to inform this and of the refund.
Pity their system is not accurate (but some other sites have the same issues) Until next time 🙂
”
- Steve
“
Somewhat surprised to be asked to write a review since my order was not fulfilled . Having ordered and paid for the goods I was then informed the system had confused itself and the order could not be fulfilled and received a refund. Pity I quite liked the look of the garment MK
”
- Mervyn K
“
I am waiting for a refund - order returned day after delivery :-(
”
- Joanna R
“
Helpful service when I asked a question in relation to a return item. Hassle free shopping, easy returns and helpful staff, I would recommend
”
- Phil R
“
Excellent service
”
- Barbara
“
Fabulous clothing at great prices , super efficient service
”
- Tracey
