evolveclothing.com Reviews

Name: evolveclothing.com
Address: Unit 4 Letterkenny Retail Park, Letterkenny
Rating: 4.53

4.5 Rating 1,807 Reviews

88 %

of reviewers recommend evolveclothing.com

Company Reviews

Metrics

Info

4.5

Based on 1,807 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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evolveclothing.com 5 star review on 18th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jacket had a hole at the shoulder I returned it but have not yet got any confirmation that it has been received and no refund yet Hopefully it is delayed due to the bank holidays”

Helpful Report

Hi Doreen, Thank you for taking the time to leave us a review. I am very sorry to hear there was an issue with your order. I can confirm your return has not yet reached us at this time. I have reached out to you via email so this can get resolved immediately.

“I haven't received it yet so I wouldn't know”

Helpful Report

Hi Jacqueline, Thank you for taking the time to leave us a review. I can see based on your tracking number that your parcel is due for delivery today. Please let us know if this does not get delivered today by sending us an email at: Shopping@evolveclothing.com

“When my delivery arrived the paperwork was correct and when I open the box my boots were not the colour I ordered and as stated on the delivery sheet.”

Helpful Report

Hi Helen, Thank you for taking the time to leave us a review! I have got in touch with you via email to have this resolved immediately.

“My items arrived and the box was completely ruined. This is a Christmas present and I now cannot gift it in the branded box. Otherwise, delivery etc was very fast.”

Helpful Report

Hi there, Thank you for taking the time to leave us a review! We are very sorry to hear the box was damaged upon arrival. You can of course return the item back to us for a refund/exchange. If you have any questions on our returns process please get in touch with us via email at: Shopping@evolveclothing.com

“Ordered boots on the 17th, it's suppose to be 48 hour delivery but yet we're now The 22nd and still no delivery. Tracking saying they are still waiting g for my order to be dispatched.”

Helpful Report

Hi Sarah, Thank you for taking the time to leave us a review! I can see you were contacted by a member of our customer care team to resolve this. A refund has since been issued to you. If you have not received your refund please don't hesitate to get in touch with us!

“Its great that the evolve would like feedback, unfortunately my items are yet to be delivered.”

Helpful Report

“Ask me again when the goods have been delivered!!”

Helpful Report

“I am still waiting for my delivery it has been 3 days”

Helpful Report

“My order is not here yet and is was ordered on the 26 December 7 days later still no reply back only order confirmation.”

Helpful Report

“I have not yet received my product and so cannot yet submit a formal review.”

Helpful Report

“Ordered a Fred Perry jacket from Evolve as a Christmas present, size large. When it came it was in fact an extra large and so I had to send it back due to them not having the correct size. Over 2 weeks later and I am still waiting for a refund, despite it being the company’s fault. First time shopping here too, so disappointed to say the least.”

Helpful Report

“I haven’t received my goods yet but being asked to review 🤔”

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“Unhelpful and not very approachable staff at click and collect. Surprising considering the member of staff seemed quite seasoned as well.”

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“I ordered these trainers as a Christmas present for my husband and was really pleased to find them in his size as I have been looking for a long time for them. My issue is that the box they have been delivered in is battered, like it has not been stored carefully and taken care of. Whilst I will give him the trainers I would have preferred the box to be in better condition so it looks like a nice present rather than a scruffy one.”

Helpful Report

“I received my faux leather jacket although it being a large it was too small for me I asked it you have extra large. Returned the jacket which cost €9 to return plus I would like a refund for the jacket asap”

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“Zero response to a kind message to customer service. Delivery time 8 days. Still, order received and fine.”

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“Ordered a XS size and you sent me a S. Just waiting for the opportunity to return the item and ve refunded. And on top of it there are no more XS sizes online so I can't even ordered again or ask the correct size to be sent. Just disapointed...”

Helpful Report

“I was disappointed as I was sent the wrong order, this was sorted efficently but alas by the time my order came it was too late for me to give it as a birthday present as was my intention.I was also disappointed with the colour of the jumber as it borne no resemblance to the colour that was advertised in the picture”

Helpful Report

“Sent the wrong colour T-shirt I really can’t be bothered sending it back”

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“Yous told me my package would be here two days ago I even got text messages to tell me on my phone that my package would be here between 12&1pm 2 days ago and it is still not here, can you tell me where it is please because I need it for a birthday on Monday the 18th hence why I ordered it so early to ensure it would be here in time !!”

Helpful Report

evolveclothing.com is rated 4.5 based on 1,807 reviews