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Evolution Extra Reviews

4.8 Rating 8,155 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

4.8

Based on 8,155 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 12th March 2024

Evolution Extra 5 star review on 25th February 2024

Evolution Extra 5 star review on 4th February 2024

Evolution Extra 5 star review on 31st December 2023

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Evolution Extra 5 star review on 11th November 2023

Evolution Extra 4 star review on 10th November 2023

657

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t get me wrong, the personnel on the phone are very amicable and great people skills - but the chances of getting your car finance sorted are slower than a tortoise. Yes, I understand we are in the middle of a global pandemic, but in the day and age when you submit everything online to ‘speed’ the process up, a second class stamp is faster. I am currently 12 days in and still no idea what’s going on - wishing I’d bought a cheap banger to see me through!”

Posted 3 years ago

Hi anonymous I sincerely apologise for your dissatisfaction and hope you will understand the following. Many of the funders we deal with in this sector of the market are currently being extremely stringent in their checks for affordability at this current time. Many consumers are still on furlough and potentially many people may still get made redundant in the coming weeks and months. To that end the funder that had approved your application are wanting to verify all customers income and expenditure prior to allowing a finance agreement to be signed. This demand for bank statements to be verified has created a significant backlog, (at its peak 3 weeks) for the funder to approve and allow the customer to proceed to signing a finance agreement. I apologise on behalf of the funder, and no doubt hope the element of work we ourselves conducted was up to scratch and professional. Kindest regards Evolution Extra

Posted 3 years ago

“Shocking experience. Lied to from March. Cost me more apr . People carnt do there jobs . I have to chase .salesman had to chase . Always got told this is missing that is missing when I phoned up .but never got a phone call saying im missing stuff .no customer service ..if you worked for me ide sack the lot of you .no wonder people give you a poor rating .”

(Dominic R.) - Posted 3 years ago

Hi Jason, I sincerely apologise for your dissatisfaction and hope you will understand the following. Many of the funders we deal with in this sector of the market are currently being extremely stringent in their checks for affordability at this current time. Many consumers are still on furlough and potentially many people may still get made redundant in the coming weeks and months. To that end the funder that had approved your application are wanting to verify all customers income and expenditure prior to allowing a finance agreement to be signed. This demand for bank statements to be verified has created a significant backlog, (at its peak 3 weeks) for the funder to approve and allow the customer to proceed to signing a finance agreement. I apologise on behalf of the funder, and no doubt hope the element of work we ourselves conducted was up to scratch and professional. Kindest regards Evolution Extra

Posted 3 years ago

“Have been messed around from the very start asked for phones calls and was completely ignored told documents had been sent when they hadn't was offered no help in signing what so ever and was calling from 9.30 am and the phone was being put down until eventually being answered at 4.30pm convenient as they were about to close for the day.”

Posted 4 years ago

“This whole process was a nightmare from start to finish. No processes, no urgency and unrealistic expectations! I had to call to chase and mediate over a dozen times over the course of 3 days. It was awful. Every time I was told something would happen it didn’t. It delayed me picking up my car. They were unable to get my address right though I had told them line for line a hundred times. It was just really poor service and if I would have had a choice (unfortunately I didn’t because of timing of when I needed the car ) I would have looked around for another company.”

(Richard G.) - Posted 4 years ago

“My experience with this company was awful. I had to chase up for the company to make any progress and I had an ongoing back and forth about a mistake on Evolutions part. I was told I had to have a total excess less than £500, which I did achieve at the cost of putting my insurance cost up further. After this, Evolution could not see from the clear information provided by my insurance that my excess was no more than £500 because they were adding up all of the possible costs (some of which did not even apply but had to be shown on the insurance certificate). I had to contact my own insurance and Evolution numerous times to get it put simply enough for Evolution to understand and when it was finally understood 3 days later I was given no apology for the inconvenience caused.”

Posted 4 years ago

Hi Joseph, sorry to hear this. Unfortunately the funder that offered the best outcome in terms of APR, have certain stipulations in relation to vehicle Insurance. Some funders will not allow cars over certain insurance groups, or with an excess greater than a set amount.. Our issue was getting your broker to understand the funders particular stipulations. Sorry and many apologies, happy to talk this through, if you want to call in. Best regards.

Posted 4 years ago

“Allowed the car payment to be released 2 days earlier than I requested now I have to pay for 2 cars this month all because of one day”

(Nikki M.) - Posted 4 years ago

“The whole process was a nightmare!”

(Nikki M.) - Posted 4 years ago

“Took way too long to process things. Never phoned me back when needed”

(Dominic) - Posted 4 years ago

“Everything ! Whole process take over 2 stressful months! Staff not very professional and that’s why last over two months was so stressful for me. The worst one person to dealing with was Danny who ignored everything. He never called back and never replied etc. Finally I got my new car because of one person, the Menager ,so thank you Sir!”

(Nikki) - Posted 4 years ago

Hello Mariuz, I’m unsure what didn’t go according to plan for you, please can you contact me direct to discuss on the credentials you have for contact. I’m pleased that things were sorted in the end. Sorry for any inconvenience caused. Paul Hibbert Director

Posted 4 years ago

“Extortionate interest ratesi would never reccomend rip off company”

(Daniel) - Posted 5 years ago

Hello David, firstly may i thank you for taking the time out to provide us the feedback. Having looked into your case you, firstly I'd like to mention that Evolution Funding have no bearing nor do we set the customer interest rate/APR. We work on with an aggregation model, meaning we provide your details to multiple funders, all of who only place a soft search on your credit file. The funder that approved you will have been chosen because, either they were the only funder to decide to accept your application or if multiple funders accepted you, we will have placed you with the funder with the lowest interest rate/APR therefore giving you the best APR outcome from our panel of lenders. Effectively we only act as an intermediary between your dealer and the funder, we have no bearing on what the payment or APR would be, but we ensure we take you through a thorough process to ensure you understand this. in assessing you application you will have been taken through pre-qualification question set to ensure that you were: 1) Eligible for the loan against the funders criteria 2) The loan for affordable for you and your circumstance 3) The loan was suitable for you and your circumstance 4) And finally that you didn't come across as being a vulnerable customer All of the above you passed and we have a voice recorded call where you confirmed that you were happy with the payments and you chose to proceed with the loan. If you feel the payments are unaffordable, please contact your finance company as soon as possible, or I can do that on your behalf and get them to liaise with you. Please let me know how you wish to proceed so we can assist with your grievance ASAP. Paul Hibbert Director

Posted 5 years ago

“My payment is double after these getting involved, i went through with it as i need a car but they took full advantage of me and are charging me £184pm instead of the original £90”

(Richard) - Posted 5 years ago

Hello there, firstly thank you for taking the time out to provide us the feedback Having looked into this for you, firstly I'd like to mention that Evolution Funding have no bearing nor do we set the customer interest rate/APR. We work on an aggregation model, meaning we provide your details to multiple funders, all of who only place a soft search on credit file. The funder that approved you will have been chosen because, either they were the only funder to decide to accept your application or if multiple funders accepted you, we will have placed you with the funder with the lowest interest rate/APR. Effectively we only act as an intermediary between your dealer and the funder, we have no bearing on what the payment or APR would be, but we ensure we take you through a thorough process to ensure you understand this. in assessing you application you will have been taken through pre-qualification question set to ensure that you were: 1) Eligible for the loan 2) The loan for affordable for you 3) The loan was suitable for you 4) You didn't come across as being a vulnerable customer All of the above you passed and we have a voice recorded call where you confirmed that you were happy with the payments and you chose to proceed with the loan. If you feel the payments are unaffordable, please contact your finance company as soon as possible, or can do that on your behalf and get them to liaise with you. Please let me know how you wish to proceed so we can assist with your grievance ASAP. Paul Hibbert Director

Posted 5 years ago

“To my dismay My information was shared with a third party and all I was given is a sorry.”

(Richard) - Posted 5 years ago

Dear Ms Mazouzi, Thank you for your honest feedback and we understand your concern. Please be assured that we take our responsibilities in relation to customer data very seriously and in your case, an administrative error did occur. We take matters like this very seriously and the issue you experienced has led to changes in our internal process to prevent errors like this happening again. We have emailed you a full explanation of how the error occurred in your case and should you have any further concerns or worries, please do get in touch. With regards, Paul Hibbert, Evolution Funding

Posted 5 years ago

“Not friendly at all and the agent i spoke to wasant intrested in helping me. Would avoid for any further buisness in the future.”

(Dominic) - Posted 5 years ago

Hi Steven, my name is Paul Hibbert, Director of the Division “Evolution Extra” that has just assisted you with the handling and process of getting the vehicle finance for your new Hyundai through The Car People in Manchester. I’ve had my team leader investigate our involvement where we assisted you, listening to the phone calls, reviewing the comments on the system and we can’t seem ascertain as to why you have expressed your dissatisfaction. We understand It is your purogative to comment as you wish and we do appreciate feedback good and bad to help us enhance our service. Would it be possible for you to reply to myself confidentially to highlight what we could have done better please. paulhibbert@evolutinfunding.com Kindest regards and Merry Christmas

Posted 5 years ago

“Keiran was the guy that was dealing with my application not Richard. Service was disgusting asked for wrong information, I was asked to show net pay which I did but it was actually tax & NI paid for the year the company required. It took 8 days to get the car because of this. Calls not returned for hours so too late to get required information, last call keiran had went home 5 minutes after he called me. Wouldn’t recommend to anyone unprofessional.”

(Richard) - Posted 5 years ago

“Everything from start to finish but thanks to Alex he told me how to end it all”

(Alex) - Posted 5 years ago

“Not telling us what's going on. Promised phone calls but no one called back. Having to chase up everything and no one having a clue of what's going on. Ended up going to the dealer to assist with getting some responses. Promised dealer they would call customer but no one called customer. Just very very poor communication.”

(Will) - Posted 5 years ago

Hi Jonathan, thanks for taking the time out to provide the feedback you did. Sometimes, things don't alway go according to plan and with the funders being closed on a weekend, as we are unable to obtain an update from them. So sorry, but pleased we finally got you on the road. Many thanks Evolution Extra

Posted 5 years ago

“They don't work with you very well and argue over the phone”

(Dominic) - Posted 6 years ago

“I was lied to about the date and time of the funds transfer. I was led to believe that the funds have been transferred to the car dealer on Monday whereas it's not been done when I have arrived to collect the car on Wednesday.”

(Alexander) - Posted 7 years ago

Hi Mr Lubocki, Thank you for taking the time out to leave us a review. As you can imagine we are really disappointed to see that you felt the service offered was only worthy of one star as we have incredibly high standards when it comes to customer service. With your application the finance was completed and funds were transferred to the dealership on the Monday as you were advised, after speaking to the dealership they have advised us that you had a prearranged appointment with them to collect the vehicle on the Thursday. The dealership at any time can have over 400+ vehicles in stock and the appointments they set for their customers are to ensure they can complete all the necessary checks on the vehicle and make sure it is all prepared and ready for you to collect and enjoy. As a good will gesture the dealership did let you take the vehicle on the Wednesday which is normally against their process. On behalf of Alexander and Evolution Extra we sincerely apologize if you ever felt you were lied to throughout the process. Hopefully the above helps you understand why you couldn't collect the vehicle until Wednesday and we hope you love your new car Kind Regards Evolution Extra

Posted 7 years ago

“Absolute shambles from start to finish, ended up sending the finance company documents myself (documents that had already been sent to Evolution). I had to chase things up every hour just to make sure things were happening!”

(Daniel) - Posted 7 years ago

Hello Kevin. Thank you for your honest feedback. Having looked into this at length, we can see where the 'friction' was caused that lead to your dissatisfaction. At payout stage the dealer provided ourselves with an invoice with your private reg that was going on to the car, that was different to the vehicle reg number they proposed to ourselves at application stage. In such instances we have to inform the lender of the change of reg number details, so they could re-underwrite the revised details and re-issue the documents with your new private reg number on there. This is where the slow down in process occurred between the lender and ourselves. What didn't help (and this is no excuse), is that it was the weekend, and the lender was not open for business on the Sunday, as well as it being month end as well, where lenders are are usually extremely busy. We are sincerely sorry this caused you angst, but hope your new car is really enjoyable. Again on behalf of the lender and Evolution Extra, we are sorry. Kindest regards Evolution Extra

Posted 7 years ago

“Very poor service no communication made things really difficult”

(Dominic) - Posted 8 years ago

Hello Scott, we are extremely sorry things didn't go according to plan for you. All our lenders have very strict criteria and anti fraud checks that we have to comply and adhere to, and they have to be 100% happy with the documentation provided. Unfortunate this sometimes causes delays to the process, whilst they verify everything. We tried to contact you direct numerous times, and via your garage, but we missed each other unfortunately. We apologise for the delay caused, but sincerely hope you are enjoying your new vehicle. Regards Evolution Extra

Posted 8 years ago

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Evolution Extra is rated 4.8 based on 8,155 reviews