Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.84

4.8 Rating 8,693 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,693 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 21st September 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very poor communication between customer and broker and fords dealership,need to sort yourselfs out and communicate between customer and fords dealership more regularly”

Helpful Report

Posted 3 years ago

Dear Stephen, thank you for taking the time to review us and we apologise for the inconvenience we have caused you - we agree that we could have done better and we have taken on board your comments, which will be used to make improvements to our process. We hope that you are now enjoying your new vehicle. Kind regards, Evolution Extra.

Posted 3 years ago

“STAY AWAY FROM THIS COMPANY they will waste your time and apply their own rules my mother tried to get a financed car and was approved she then paid a deposit and after a long process they then refused on the basis of having a provisional despite being told this was ok they decided to decline They all stated there is procedure for individuals who hold provisional licenses but they instead made up other reasons why For health reasons she needed a car they then manually decided to decline after a lengthy unfair process She was assured that she will not be penalised for this”

Evolution Extra 1 star review on 21st January 2022

Helpful Report

Posted 3 years ago

Dear Rochelle, we’re sorry to hear that you and your mother have been disappointed with your experience. We have investigated the issues you have raised. As a broker, we propose applications through to a panel of lenders. To be accepted, your mother’s application would have needed to fulfil the lender’s criteria. Unfortunately, your mother’s application was unable to fulfil any of our lenders’ criteria and therefore we had to decline it. This is outside of our control but we’re sorry it caused you or your mother inconvenience and frustration. Kind regards, Evolution Extra.

Posted 3 years ago

“I’m very disappointed at this stage as my contract started on 27th of October 2021 and still haven’t got my vehicle and not sure if I ever will receive it.”

Helpful Report

Posted 4 years ago

Hi Zacari, we are sorry that you are feeling disappointed. However, we are unsure as to the reason for leaving Evolution Extra a negative review as there does not appear to be an issue with the finance we have arranged for you. Your application arrived with us at 9.30am on 26th October and we had paid out by 4pm on 27th October. As the finance broker, we do not arrange supply of the vehicle and therefore you would need to take this up with your dealer. If we can be of any further assistance, please get in touch. Kind regards, Evolution Extra.

Posted 4 years ago

“If I could give less than 1 star I would. Unhelpful and by no means customer or solution-orientated. Couldn’t answer any of my questions and misinformed me with regards to who I needed to liaise with. Declined my preferred option and offered me another option that was higher in price… totally and utterly nonsensical!”

Helpful Report

Posted 4 years ago

Dear Customer, we're sorry to hear that you are disappointed with the deal we offered you. The type of finance and rate that we can offer will be based on your personal circumstances and credit rating. As a company working in a heavily regulated industry, this is not something we can influence. In addition, our adviser answered all of your questions but unfortunately this did not lead to your desired outcome. We wish you all the best with finding a solution that works for you. Kind regards, Evolution Extra.

Posted 4 years ago

“Between yourselves and money barn the communication was appalling 3, I would have to ring you evolution for updates and then to be told to go into the car dealership to sign form upon form then getting told by evolution to back date forms with old dates on which I don't think is legal, so the whole experience was shocking, to be honest I'm not filled with hope I will get a response from this email as it was me doing all of the chasing.”

Helpful Report

Posted 4 years ago

Dear Christian, we're sorry to hear that you have been unhappy with your experience. We have looked into the details of your complaint and it would appear that because you struggled to use our online e-sign facility, we had to use manual documents sent to your dealer. These documents were not completed correctly, including the dates. As a regulated business we have a duty to all parties, including the customer, to ensure that all paperwork is correct. This is especially as incorrect paperwork would have prevented your loan from being paid out. Your loan has now been paid out and we hope you enjoy your new car! Kind regards, Evolution Extra.

Posted 4 years ago

“Worst experience I have ever had when dealing with finance for two weeks we have been going back and forth speaking to different people and getting a different story each time! Part of our acceptance was we sold our previous car and paid our old finance off! We now have no car no way of getting to and from work and my emails and calls are still being ignored!”

Helpful Report

Posted 4 years ago

Dear Bethany, thank you for taking the time to feed back to us. We're sorry that you have been unhappy with your experience. A member of our team has been in touch with you to discuss the matter further. Kind regards, Evolution Extra.

Posted 4 years ago

“The worst finance company to work with ! No one knows anything! Constantly having to chase up application to be told different things by different people , have waisted a week and damaged credit score after they keep making you re apply !”

Helpful Report

Posted 4 years ago

Dear Customer, thank you for taking the time to feed back to us. We're sorry that you have been unhappy with your experience. A member of our team has been in touch with you to discuss the matter further. Kind regards, Evolution Extra.

Posted 4 years ago

“Very long winded process”

Helpful Report

Posted 4 years ago

Hi Steven, thank you for your review and we're sorry that you have been disappointed with the speed of the transaction. Your application involved more stages than normal due to the nature of the deal. Whilst Evolution have actioned things as quickly as we could have, we should have managed your expectations better. We have taken on board your comments in order to make improvements to our process. We hope you enjoy your new car. Kind regards, Evolution Extra.

Posted 4 years ago

“Got email saying it all sorted get to dealers they are still waiting for the finance”

Helpful Report

Posted 4 years ago

Dear Elvis, we're sorry that you have felt let down by our service. We have reviewed the email you were sent and it does clearly state that you need to contact your dealer to arrange to collect your car. Our understanding is that you drove straight to the dealership before checking with the dealer. We appreciate that this has caused some frustration but we do hope you enjoy your new car once you are able to collect. Kind regards, Evolution Extra.

Posted 4 years ago

“sent proofs 6-7 times was told I needed to call the finance company did most of the leg work between me and the finance company as if evolution were not there at all! different staff tell me different things yes this proof is enough, no its not we need your passport, your passport cannot be used its a role of the dice which advice you get absolutely appalling”

Helpful Report

Posted 4 years ago

“What a joke of a company.”

Helpful Report

Posted 4 years ago

Hi Gemma, we're sorry that you have been disappointed with your experience. We are unable to go into details on a public platform but it does look like there were complications with your application which created delays. We hope you are now sorted out with your finance and are enjoying your now car. Kind regards, Evolution Extra.

Posted 4 years ago

“Avoid this company!!. Let you down at the last minute. Finance was agreed 2 weeks ago then declined with less than 24 hours of collecting my new car. I have already sold my old car and now left with 5 children to get to school etc. with no car. Total disgrace.”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to leave us a review. Sorry to hear you are disappointed with your experience – as a regulated business we follow very strict procedures on behalf of our lenders - the lender required additional checks following your conditional acceptance, which led to them withdrawing the offer for finance. We strive for excellent customer service and your feedback has been passed on to the relevant teams. With regards, Evolution Funding.

Posted 4 years ago

“The whole process was extremely bad.. the documentation had to be rewritten 3 times as it was wrong.. I was never called or notified with updates it was me that had to call to find out anything.. it’s by far the worse service I have had and I would not recommend this company”

Helpful Report

(James W.) - Posted 4 years ago

Hi Oliver, thanks for leaving us your feedback. We are sorry to hear your recent experience with us was a negative one; we strive for excellent customer service and have clearly let you down on this occasion. We've taken your comments on board and looked into your particular circumstance, which has been fed back to the relevant teams to drive improvements. Hope you are enjoying the new vehicle. With regards, Evolution Extra

Posted 4 years ago

“Not happy with the service at all”

Helpful Report

(Callum F.) - Posted 4 years ago

Hi Majid, thanks for leaving us your feedback. We are sorry to hear your recent experience with us was a negative one; we strive for excellent customer service and have clearly let you down on this occasion. We've taken your comments on board and looked into your particular circumstance, which has been fed back to the relevant teams to drive improvements. Hope you are enjoying the new vehicle. With regards, Evolution Extra

Posted 4 years ago

“The customer service is terrible and being lied to is just unacceptable! They Blamed the dealer for their mistakes and then lied about it, I caught them out, when I spoke with the finance company. Daniel Cliffe would wait over 12 hours to inform of something only after I called to speak to him 4 times. I would not recommend Evolution to anyone! A complaint is being sent to the Financial conduct authority.”

Helpful Report

Posted 5 years ago

Please can you contact me direct to discuss your review please. Paul Hibbert 07970516119

Posted 5 years ago

“Don’t get me wrong, the personnel on the phone are very amicable and great people skills - but the chances of getting your car finance sorted are slower than a tortoise. Yes, I understand we are in the middle of a global pandemic, but in the day and age when you submit everything online to ‘speed’ the process up, a second class stamp is faster. I am currently 12 days in and still no idea what’s going on - wishing I’d bought a cheap banger to see me through!”

Helpful Report

Posted 5 years ago

Hi anonymous I sincerely apologise for your dissatisfaction and hope you will understand the following. Many of the funders we deal with in this sector of the market are currently being extremely stringent in their checks for affordability at this current time. Many consumers are still on furlough and potentially many people may still get made redundant in the coming weeks and months. To that end the funder that had approved your application are wanting to verify all customers income and expenditure prior to allowing a finance agreement to be signed. This demand for bank statements to be verified has created a significant backlog, (at its peak 3 weeks) for the funder to approve and allow the customer to proceed to signing a finance agreement. I apologise on behalf of the funder, and no doubt hope the element of work we ourselves conducted was up to scratch and professional. Kindest regards Evolution Extra

Posted 5 years ago

“Shocking experience. Lied to from March. Cost me more apr . People carnt do there jobs . I have to chase .salesman had to chase . Always got told this is missing that is missing when I phoned up .but never got a phone call saying im missing stuff .no customer service ..if you worked for me ide sack the lot of you .no wonder people give you a poor rating .”

Helpful Report

(Dominic R.) - Posted 5 years ago

Hi Jason, I sincerely apologise for your dissatisfaction and hope you will understand the following. Many of the funders we deal with in this sector of the market are currently being extremely stringent in their checks for affordability at this current time. Many consumers are still on furlough and potentially many people may still get made redundant in the coming weeks and months. To that end the funder that had approved your application are wanting to verify all customers income and expenditure prior to allowing a finance agreement to be signed. This demand for bank statements to be verified has created a significant backlog, (at its peak 3 weeks) for the funder to approve and allow the customer to proceed to signing a finance agreement. I apologise on behalf of the funder, and no doubt hope the element of work we ourselves conducted was up to scratch and professional. Kindest regards Evolution Extra

Posted 5 years ago

“Have been messed around from the very start asked for phones calls and was completely ignored told documents had been sent when they hadn't was offered no help in signing what so ever and was calling from 9.30 am and the phone was being put down until eventually being answered at 4.30pm convenient as they were about to close for the day.”

Helpful Report

Posted 5 years ago

“This whole process was a nightmare from start to finish. No processes, no urgency and unrealistic expectations! I had to call to chase and mediate over a dozen times over the course of 3 days. It was awful. Every time I was told something would happen it didn’t. It delayed me picking up my car. They were unable to get my address right though I had told them line for line a hundred times. It was just really poor service and if I would have had a choice (unfortunately I didn’t because of timing of when I needed the car ) I would have looked around for another company.”

Helpful Report

(Richard G.) - Posted 6 years ago

“My experience with this company was awful. I had to chase up for the company to make any progress and I had an ongoing back and forth about a mistake on Evolutions part. I was told I had to have a total excess less than £500, which I did achieve at the cost of putting my insurance cost up further. After this, Evolution could not see from the clear information provided by my insurance that my excess was no more than £500 because they were adding up all of the possible costs (some of which did not even apply but had to be shown on the insurance certificate). I had to contact my own insurance and Evolution numerous times to get it put simply enough for Evolution to understand and when it was finally understood 3 days later I was given no apology for the inconvenience caused.”

Helpful Report

Posted 6 years ago

Hi Joseph, sorry to hear this. Unfortunately the funder that offered the best outcome in terms of APR, have certain stipulations in relation to vehicle Insurance. Some funders will not allow cars over certain insurance groups, or with an excess greater than a set amount.. Our issue was getting your broker to understand the funders particular stipulations. Sorry and many apologies, happy to talk this through, if you want to call in. Best regards.

Posted 6 years ago

Evolution Extra is rated 4.8 based on 8,693 reviews