Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.83

4.8 Rating 8,949 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,949 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 21st September 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process was extremely bad.. the documentation had to be rewritten 3 times as it was wrong.. I was never called or notified with updates it was me that had to call to find out anything.. it’s by far the worse service I have had and I would not recommend this company”

Helpful Report

(James W.) - Posted 5 years ago

Hi Oliver, thanks for leaving us your feedback. We are sorry to hear your recent experience with us was a negative one; we strive for excellent customer service and have clearly let you down on this occasion. We've taken your comments on board and looked into your particular circumstance, which has been fed back to the relevant teams to drive improvements. Hope you are enjoying the new vehicle. With regards, Evolution Extra

Posted 5 years ago

“Not happy with the service at all”

Helpful Report

(Callum F.) - Posted 5 years ago

Hi Majid, thanks for leaving us your feedback. We are sorry to hear your recent experience with us was a negative one; we strive for excellent customer service and have clearly let you down on this occasion. We've taken your comments on board and looked into your particular circumstance, which has been fed back to the relevant teams to drive improvements. Hope you are enjoying the new vehicle. With regards, Evolution Extra

Posted 5 years ago

“The customer service is terrible and being lied to is just unacceptable! They Blamed the dealer for their mistakes and then lied about it, I caught them out, when I spoke with the finance company. Daniel Cliffe would wait over 12 hours to inform of something only after I called to speak to him 4 times. I would not recommend Evolution to anyone! A complaint is being sent to the Financial conduct authority.”

Helpful Report

Posted 6 years ago

Please can you contact me direct to discuss your review please. Paul Hibbert 07970516119

Posted 6 years ago

“Don’t get me wrong, the personnel on the phone are very amicable and great people skills - but the chances of getting your car finance sorted are slower than a tortoise. Yes, I understand we are in the middle of a global pandemic, but in the day and age when you submit everything online to ‘speed’ the process up, a second class stamp is faster. I am currently 12 days in and still no idea what’s going on - wishing I’d bought a cheap banger to see me through!”

Helpful Report

Posted 6 years ago

Hi anonymous I sincerely apologise for your dissatisfaction and hope you will understand the following. Many of the funders we deal with in this sector of the market are currently being extremely stringent in their checks for affordability at this current time. Many consumers are still on furlough and potentially many people may still get made redundant in the coming weeks and months. To that end the funder that had approved your application are wanting to verify all customers income and expenditure prior to allowing a finance agreement to be signed. This demand for bank statements to be verified has created a significant backlog, (at its peak 3 weeks) for the funder to approve and allow the customer to proceed to signing a finance agreement. I apologise on behalf of the funder, and no doubt hope the element of work we ourselves conducted was up to scratch and professional. Kindest regards Evolution Extra

Posted 6 years ago

“Shocking experience. Lied to from March. Cost me more apr . People carnt do there jobs . I have to chase .salesman had to chase . Always got told this is missing that is missing when I phoned up .but never got a phone call saying im missing stuff .no customer service ..if you worked for me ide sack the lot of you .no wonder people give you a poor rating .”

Helpful Report

(Dominic R.) - Posted 6 years ago

Hi Jason, I sincerely apologise for your dissatisfaction and hope you will understand the following. Many of the funders we deal with in this sector of the market are currently being extremely stringent in their checks for affordability at this current time. Many consumers are still on furlough and potentially many people may still get made redundant in the coming weeks and months. To that end the funder that had approved your application are wanting to verify all customers income and expenditure prior to allowing a finance agreement to be signed. This demand for bank statements to be verified has created a significant backlog, (at its peak 3 weeks) for the funder to approve and allow the customer to proceed to signing a finance agreement. I apologise on behalf of the funder, and no doubt hope the element of work we ourselves conducted was up to scratch and professional. Kindest regards Evolution Extra

Posted 6 years ago

“Have been messed around from the very start asked for phones calls and was completely ignored told documents had been sent when they hadn't was offered no help in signing what so ever and was calling from 9.30 am and the phone was being put down until eventually being answered at 4.30pm convenient as they were about to close for the day.”

Helpful Report

Posted 6 years ago

“This whole process was a nightmare from start to finish. No processes, no urgency and unrealistic expectations! I had to call to chase and mediate over a dozen times over the course of 3 days. It was awful. Every time I was told something would happen it didn’t. It delayed me picking up my car. They were unable to get my address right though I had told them line for line a hundred times. It was just really poor service and if I would have had a choice (unfortunately I didn’t because of timing of when I needed the car ) I would have looked around for another company.”

Helpful Report

(Richard G.) - Posted 6 years ago

“My experience with this company was awful. I had to chase up for the company to make any progress and I had an ongoing back and forth about a mistake on Evolutions part. I was told I had to have a total excess less than £500, which I did achieve at the cost of putting my insurance cost up further. After this, Evolution could not see from the clear information provided by my insurance that my excess was no more than £500 because they were adding up all of the possible costs (some of which did not even apply but had to be shown on the insurance certificate). I had to contact my own insurance and Evolution numerous times to get it put simply enough for Evolution to understand and when it was finally understood 3 days later I was given no apology for the inconvenience caused.”

Helpful Report

Posted 6 years ago

Hi Joseph, sorry to hear this. Unfortunately the funder that offered the best outcome in terms of APR, have certain stipulations in relation to vehicle Insurance. Some funders will not allow cars over certain insurance groups, or with an excess greater than a set amount.. Our issue was getting your broker to understand the funders particular stipulations. Sorry and many apologies, happy to talk this through, if you want to call in. Best regards.

Posted 6 years ago

“Allowed the car payment to be released 2 days earlier than I requested now I have to pay for 2 cars this month all because of one day”

Helpful Report

(Nikki M.) - Posted 7 years ago

“The whole process was a nightmare!”

Helpful Report

(Nikki M.) - Posted 7 years ago

“Took way too long to process things. Never phoned me back when needed”

Helpful Report

(Dominic) - Posted 7 years ago

“Everything ! Whole process take over 2 stressful months! Staff not very professional and that’s why last over two months was so stressful for me. The worst one person to dealing with was Danny who ignored everything. He never called back and never replied etc. Finally I got my new car because of one person, the Menager ,so thank you Sir!”

Helpful Report

(Nikki) - Posted 7 years ago

Hello Mariuz, I’m unsure what didn’t go according to plan for you, please can you contact me direct to discuss on the credentials you have for contact. I’m pleased that things were sorted in the end. Sorry for any inconvenience caused. Paul Hibbert Director

Posted 7 years ago

“Extortionate interest ratesi would never reccomend rip off company”

Helpful Report

(Daniel) - Posted 7 years ago

Hello David, firstly may i thank you for taking the time out to provide us the feedback. Having looked into your case you, firstly I'd like to mention that Evolution Funding have no bearing nor do we set the customer interest rate/APR. We work on with an aggregation model, meaning we provide your details to multiple funders, all of who only place a soft search on your credit file. The funder that approved you will have been chosen because, either they were the only funder to decide to accept your application or if multiple funders accepted you, we will have placed you with the funder with the lowest interest rate/APR therefore giving you the best APR outcome from our panel of lenders. Effectively we only act as an intermediary between your dealer and the funder, we have no bearing on what the payment or APR would be, but we ensure we take you through a thorough process to ensure you understand this. in assessing you application you will have been taken through pre-qualification question set to ensure that you were: 1) Eligible for the loan against the funders criteria 2) The loan for affordable for you and your circumstance 3) The loan was suitable for you and your circumstance 4) And finally that you didn't come across as being a vulnerable customer All of the above you passed and we have a voice recorded call where you confirmed that you were happy with the payments and you chose to proceed with the loan. If you feel the payments are unaffordable, please contact your finance company as soon as possible, or I can do that on your behalf and get them to liaise with you. Please let me know how you wish to proceed so we can assist with your grievance ASAP. Paul Hibbert Director

Posted 7 years ago

“My payment is double after these getting involved, i went through with it as i need a car but they took full advantage of me and are charging me £184pm instead of the original £90”

Helpful Report

(Richard) - Posted 7 years ago

Hello there, firstly thank you for taking the time out to provide us the feedback Having looked into this for you, firstly I'd like to mention that Evolution Funding have no bearing nor do we set the customer interest rate/APR. We work on an aggregation model, meaning we provide your details to multiple funders, all of who only place a soft search on credit file. The funder that approved you will have been chosen because, either they were the only funder to decide to accept your application or if multiple funders accepted you, we will have placed you with the funder with the lowest interest rate/APR. Effectively we only act as an intermediary between your dealer and the funder, we have no bearing on what the payment or APR would be, but we ensure we take you through a thorough process to ensure you understand this. in assessing you application you will have been taken through pre-qualification question set to ensure that you were: 1) Eligible for the loan 2) The loan for affordable for you 3) The loan was suitable for you 4) You didn't come across as being a vulnerable customer All of the above you passed and we have a voice recorded call where you confirmed that you were happy with the payments and you chose to proceed with the loan. If you feel the payments are unaffordable, please contact your finance company as soon as possible, or can do that on your behalf and get them to liaise with you. Please let me know how you wish to proceed so we can assist with your grievance ASAP. Paul Hibbert Director

Posted 7 years ago

“To my dismay My information was shared with a third party and all I was given is a sorry.”

Helpful Report

(Richard) - Posted 7 years ago

Dear Ms Mazouzi, Thank you for your honest feedback and we understand your concern. Please be assured that we take our responsibilities in relation to customer data very seriously and in your case, an administrative error did occur. We take matters like this very seriously and the issue you experienced has led to changes in our internal process to prevent errors like this happening again. We have emailed you a full explanation of how the error occurred in your case and should you have any further concerns or worries, please do get in touch. With regards, Paul Hibbert, Evolution Funding

Posted 7 years ago

“Not friendly at all and the agent i spoke to wasant intrested in helping me. Would avoid for any further buisness in the future.”

Helpful Report

(Dominic) - Posted 7 years ago

Hi Steven, my name is Paul Hibbert, Director of the Division “Evolution Extra” that has just assisted you with the handling and process of getting the vehicle finance for your new Hyundai through The Car People in Manchester. I’ve had my team leader investigate our involvement where we assisted you, listening to the phone calls, reviewing the comments on the system and we can’t seem ascertain as to why you have expressed your dissatisfaction. We understand It is your purogative to comment as you wish and we do appreciate feedback good and bad to help us enhance our service. Would it be possible for you to reply to myself confidentially to highlight what we could have done better please. paulhibbert@evolutinfunding.com Kindest regards and Merry Christmas

Posted 7 years ago

“Keiran was the guy that was dealing with my application not Richard. Service was disgusting asked for wrong information, I was asked to show net pay which I did but it was actually tax & NI paid for the year the company required. It took 8 days to get the car because of this. Calls not returned for hours so too late to get required information, last call keiran had went home 5 minutes after he called me. Wouldn’t recommend to anyone unprofessional.”

Helpful Report

(Richard) - Posted 7 years ago

“Everything from start to finish but thanks to Alex he told me how to end it all”

Helpful Report

(Alex) - Posted 8 years ago

“Not telling us what's going on. Promised phone calls but no one called back. Having to chase up everything and no one having a clue of what's going on. Ended up going to the dealer to assist with getting some responses. Promised dealer they would call customer but no one called customer. Just very very poor communication.”

Helpful Report

(Will) - Posted 8 years ago

Hi Jonathan, thanks for taking the time out to provide the feedback you did. Sometimes, things don't alway go according to plan and with the funders being closed on a weekend, as we are unable to obtain an update from them. So sorry, but pleased we finally got you on the road. Many thanks Evolution Extra

Posted 7 years ago

“They don't work with you very well and argue over the phone”

Helpful Report

(Dominic) - Posted 8 years ago

Evolution Extra is rated 4.8 based on 8,949 reviews