Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,054 Reviews

94 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,054 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 17th October 2025

Evergreen Direct 5 star review on 3rd September 2025

Anonymous

1174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to the team at Evergreen. I purchased several items including Buxus Shrubs and could not be more pleased with them. I was a little unsure as to how to make the shrubs look right when they arrived but after a phone call to a lovely lady who explained how to 'dress out' the branches they look great. My garden is looking fantastic and I will buy again. I am not able to look after real shrubs properly due to age and these items have bought joy back to the space.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Sheila! We really appreciate the kind words and are delighted that you have been so pleased with your purchases and our customer service. We look forward to continuing to bring joy to your garden and thank you for being a loyal customer!

Posted 2 years ago

“Fantastic Service and products I ordered them last Friday for Mother’s Day My mum received her hanging basket today she phoned me five minutes after delivery absolutely thrilled 💕💕she thought they were real 😘😘 she is 86 years young we live 500 miles away and it’s difficult to know what to buy her Thinking what she would like next time”

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Posted 2 years ago

Thank you so much for the wonderful 5-star rating. Its great to hear that your mum was thrilled with the hanging basket and that you were able to get her a fantastic gift from all that distance away! Thank you for your kind words and glad we could be part of creating a lovely Mothers Day present

Posted 2 years ago

“The most pleasant experience i have ever had when dealing with suppliers. 5* service!!! Sam has been extremely helpful from the very beginning of my enquiry till the very end. I was guided through every single step of installing the UV plants. Also Sam helped to design window boxes for us which looked absolutely amazing. I am really happy with the service and how helpful the team is. I highly recommend Evergreen Direct to everyone and i will definitely be buying more!”

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Posted 2 years ago

Thank you for such a lovely review. Sam is a super asset to the company and glad she supported you through your purchase. We look forward to your return custom

Posted 2 years ago

“Ordered Mother in Law Tongue Plant, it arrived today and I am 100% delighted! It is so realistic! You would never know this was artificial. I looked at many websites before ordering and am so glad I chose Evergreen! Great price too! Thank you!”

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Posted 2 years ago

Thank you Maureen for your lovely review. We are glad you like your Mother in Law Tongue, its is a great product.

Posted 2 years ago

“Amazing! The most realistic fake plants I have seen. Thank you Evergreen for more great products and always being at the end of the phone for advice.”

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Posted 2 years ago

Hi Florence, thank you for a lovely review and taking the time to leave a comment. We always to provide the best possible customer service and are on hand to give support and advice. We are glad you liked your plants we aim to only supply the highest quality products.

Posted 2 years ago

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Posted 3 years ago

“I read some negative reviews but my own personal is 5 star. Good price, excellent product, fast delivery.”

Evergreen Direct 5 star review on 2nd August 2022

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Posted 3 years ago

Thank you so much for your kind words. We really appreciate you taking the time out to share your positive experience you had with our company, and we are delighted you are happy with your product. The picture is stunning Thank you

Posted 3 years ago

“Great costumer service , particularly from Jenny…. Thank you”

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Posted 3 years ago

Thank you so much for your kind words. We really appreciate you taking the time out to share your positive experience with us — and we agree Jenny is a star!!

Posted 3 years ago

“Absoluteley beautiful hanging basket ,very lifelike ,huge in size and excellent quality ,highly recommend”

Evergreen Direct 5 star review on 18th April 2022

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Posted 3 years ago

Thank you for taking the time to provide us with feedback - what a lovely picture. We are glad you like your product it looks lovely and impressive in situ. Evergreen Direct

Posted 3 years ago

“I purchased 2 hanging baskets recently. Delivered quickly, well packaged. I am so pleased with how realistic they look, and contained a lot of plants.”

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Posted 3 years ago

We really appreciate you taking the time out to write such a lovely review, thank you. Delighted to hear how happy you are with the service you have received and also with your product

Posted 3 years ago

“My hanging baskets arrived today and I was so pleased with the quality. I will definitely be back to order more plants and to recommend to friends and family.”

Evergreen Direct 5 star review on 16th March 2022

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Posted 3 years ago

“The deluxe large hanging basket is absoluteley beautiful ,very realistic and full of flowers highly recommend”

Evergreen Direct 5 star review on 8th March 2022

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Posted 3 years ago

“Really happy with the quality of products and the service too. Very fast to respond to any queries and quick delivery also! highly recommended!”

Evergreen Direct 5 star review on 4th February 2022

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Posted 3 years ago

“Absolutely stunning Hanging Basket. That good,I ordered a 2nd one. Looks so real. Looks amazing. Delivery was excellent,2 days. Packaging was perfect. Thankyou.”

Evergreen Direct 5 star review on 16th January 2022

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Posted 3 years ago

“Absolutely fantastic. We have three of them hiding a hideous fence and forming the perfect backdrop for video appointments. The communications and punctuality of delivery were second-to-none. Thank you.”

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Posted 3 years ago

“Very happy with my purchase and good value for money - faux ivy garland”

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Posted 3 years ago

“Absolutely fabulous! So often artificial plants look exactly that, but these are on a different level. Beautiful and we are more than delighted. Our hanging baskets went outside just when the rains and the wind started - so the elements have really tested them. They are robust for sure. Would definitely recommend for quality. Exactly what it says on the tin! I added a few berries for Christmas colour.”

Evergreen Direct 5 star review on 26th December 2021

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Posted 3 years ago

“My plant arrived swiftly and was very well packaged. Once all the leaves were pulled out and rearranged it looked really very realistic and was a lovely size. Fits beautifully into my decor, just need a large pot to put it in!”

Evergreen Direct 5 star review on 24th December 2021

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Posted 3 years ago

“Great experience, with wonderful service. I needed a bespoke order, and Evergreen could not have been more helpful to advise, create and deliver. Delighted with the results, I'd highly recommend. Thank you!”

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Posted 3 years ago

“I love my 1.2m fiddle leaf fig trees they are perfect for the space. I needed something more architectural and with height, which I increased by setting them high in my tall basket containers.”

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Posted 3 years ago

Evergreen Direct is rated 4.7 based on 2,054 reviews