Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,043 Reviews

94 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,043 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 26th April 2024

1021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Similar to other reviews, I ordered some Box Balls and was very disappointed. They’re poor quality and had just been thrown into a cardboard box unprotected. Bits had fallen off during delivery, even though the cardboard box wasn’t damaged.”

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Posted 4 years ago

“I ordered a pair of the bushy buxus balls after searching around for ages trying to find something artificial but good looking. The photos of the bushy ball looked great on the website, like the name suggests - nice and bushy and ball shaped! Unfortunately when the buxus turned up they look completely different the the photos on the website - most importantly, not a ball, and not bushy!! I have included a photo of the web image and what I received. To make matters worse they had been just thrown into a huge cardboard box on top of each other. No packaging inside the box. They were both squashed (box was fine but completely unsuitable!) So I will be returning the buxus and, must continue with my search...”

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Posted 4 years ago

“Personally, I couldn't believe that this item had received such good reviews! Completely disappointed.”

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Posted 4 years ago

Really disappointed to hear do not like the Holland Ivy bush you ordered from us. This is one of our most loved Ivy plants but I do appreciate that beauty is in the eye of the beholder and it wouldn't be possible for it to be appealing to everyone. We do not like to have disappointed customers so do get in touch and you can talk us through what elements of the ivy you didn't like and from this we may be able to deduce an alternative that ticks all you boxes. Alternatively we have a full returns policy so would be happy to arrange the return and refund of this product for you.

Posted 4 years ago

“The Cyclamen arrived in a Jiffy bag which was put through my letter box and was very squashed. It took me ages to straighten it. I am very disappointed. The person who packaged it should have taken much more care.”

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Posted 4 years ago

“I expected more as these items cost more money than they should have so l am not impressed at all”

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Posted 4 years ago

“I ordered charcoal planters and plants , when they came they were silver. Charcoal in my opinion is quite dark , sort of graphite grey and the colour on the website looked quite dark. The lady on the phone was pleasant , explained this was their charcoal and not silver. When I said I was not happy with this she said they would take them back and a collection could be arranged. They arranged a collection to take them back . Charge £20. I’m writing this on the day of collection it’s 18.00 , I’ve waited since 8 am and I’m still waiting for the collection. I would suggest that the description given of items should be a definite colour which would have of avoided this issue.”

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Posted 6 years ago

“Very disappointed, although classed as a 4ft 'shrub' it was rather bare of 'greenery. Did not use as intended.”

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Posted 6 years ago

We appreciate you taking the time out to give us feedback. I am sorry you are not happy with your Buxus Shrub. To our credit and our determent we are not particularly clever on Photoshop so any images we display on our website have not been manipulated in anyway. I appreciate it is not always easy to see exactly what a product is like on screen which is why we do have a full returns policy should you not be 100% happy. If you would like to return simply send back to us and we will immediately credit the card you made payment on. If you require any assistance with this then simply give us a call on 01751 417776. Kind Regards, Georgina

Posted 6 years ago

“I think the quality of the product was very cheap looking and extremely over priced. I could have got this for around £6.00 locally, total rip-off”

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Posted 6 years ago

Hi Janice, Thank you for taking to time to send us feedback. We do not like to have a dissatisfied customer so please get in touch with us so we can arrange an exchange or refund on this order for you. We do our best to put lots of pictures on our website with close ups of the product to avoid any disappointment when products are delivered put I appreciate it's not always easy to get the full picture of a product when viewing on the screen. For this reason we have a no quibble returns policy, please give us a call on 01751417776 if you would like to arrange this. Kind Regards, Georgina

Posted 6 years ago

“They do not look as good as on the pictures and look very false”

Helpful Report

Posted 7 years ago

Hi Pamela, We appreciate you taking the time out to give us feedback. I am sorry you are not happy with the products you have received. To our credit and our determent we are not particularly clever on Photoshop so any images we display on our website have not been manipulated in anyway. I appreciate it is not always easy to see exactly what a product is like on screen which is why we do have a full returns policy should you not be 100% happy. If you would like to return simply send back to us and we will immediately credit the card you made payment on. If you require any assistance with this then simply give us a call on 01751 417776. Kind Regards, Georgina

Posted 7 years ago

“The delivered trees were poor quality - the web photo was not representative of the trees sent”

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Posted 7 years ago

“I ordered an artificial Kentia palm for the conservatory, having read it was realistic and also spoke to Evergreen on the phone who assured me it was realistic. It did arrive very quickly but on opening the stem was obviously horrible cheap plastic and the whole thing looked like a cheap fake. I was very disappointed and had to return it - the postage in all cost me £23 - a big mistake - and I am still waiting for a refund.”

Helpful Report

Posted 7 years ago

I am sorry that you did not like your Kentia palm tree. To our credit and our determent we are not clever on Photoshop or anything like that so all the images that are on our website are a true likeness of the product and we also have the feature to zoom in to get a close up of the foliage. I can understand however that for products like planting it is difficult appreciate all elements of the plant when viewing on a screen. The Kentia Palm tree is one of our most popular trees and loved by many of our customers but of course beauty is in the eye of the beholder and I am sorry this tree wasn't to your taste. All refunds are processed the day the item is returned and you should see the funds back in your account within 24 hours. In regards to the delivery cost this will also be refunded to you. Kind Regards, Georgina

Posted 7 years ago

“Evergreen charges significantly more to deliver to the isle of wight. We cancelled our order. You should sort this out Evergreen.”

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Posted 7 years ago

Unfortunately our courier company charges a different rate for UK islands than mainland UK. We simply pass whatever the courier charges us onto our customers, we do not take any cuts from the delivery cost. I agree it is frustrating and we wish as much you do that the couriers charged the same as mainland UK but this issue is unfortunately out of our control. For smaller items we can send through the royal mail network which does not charge any extra for the Isle or weight. It is unfortunate that it was one of our larger items you required. We are sorry you had to cancel your order on this occasion. Let's hope in the future there is a way to transport goods to the Isle of Wight more economically. Kind Regards, Georgina

Posted 7 years ago

“Plants look nothing like they do in the photos; they look too fake.”

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Posted 7 years ago

“Terrible customer service. We phoned Customer Service & they confirmed we could specify delivery for a day the following week as we would be away until then then. When we ordered we specified delivery for the next Monday but they delivered on the Friday beforehand. This has caused us significant problems. When I complained Customer Service said it was the delivery companies fault and nothing to do with Evergreen. They also said they couldn't monitor deliveries by their delivery company because they closed on Saturdays which is irrelevant as the delivery was on a Friday. A company that treats customers with such disdain does not deserve to be in business. The artificial flowers are okay, but the "stones" that come with them were in a package with a mass of tape around them making it very difficult to open. The "stones" were extremely small and covered with a gloopy glue. There were no instructions on what to do with them and putting them onto the container was an extremely messy business with stones and glue getting everywhere. I recommend people avoid this company.”

Helpful Report

Posted 7 years ago

Dear Adrian, We appreciate you taking the time to give feedback. We also appreciate your frustration on this order as it is shared with our team. In order to take delivery on a Monday we have to dispatch an order on a Friday and send it on a next working day delivery service. For some reason our external courier company (APC) upgraded your service without notifying us and actually delivered it to your property on the 30th July which was a Saturday. This is a service that the couriers usually charge for, and is not something we would expect them to do without instruction. Due to our office hours being Monday-Friday 9am til 5pm we were not notified about this issue until Monday 1st August by then the parcel was already with you. We have passed on your feedback to APC who have apologised for the inconvenience this has caused, and we at Evergreen reiterate this. In terms of the pre glued stones, we send these separately in a bag for you to apply in situ to ensure the stones do not come lose in transit and scratch your planter. The instructions on how to apply these stone are on your dispatch email and it is as simple as emptying the stones, onto the top of the planter, making sure they are level and leaving to dry. If you ever need any further assistance with you plants then give us a call and we are happy to talk you through what is required step by step. I hope now all you planting is delivered and in situ you are happy with the final result. Thanks again for your order with us and taking time out to give feedback (all taken on board) Kind Regards, Georgina (Evergreen)

Posted 7 years ago

“Loads and loads of leaves fell off I spent hours and pounds glueing them back on anf they ate fading after first summer sadly disappointed”

Helpful Report

Posted 7 years ago

Thank you for taking the time out to feed back to us. I am very sorry to her your disappointing review. If you feel you have received a defective product we do have a full returns policy. The red maple tree is part of our ornamental indoor product range so is not suitable for outdoor use and unless protected like any fabric if exposed to direct sunlight will fade. We do have a range or UV stable products which have been protected against discolor or fading when exposed to direct sunlight, perhaps a product from this range would be more suitable. If you would like some further information on this then do not hesitate getting in touch. Warm Regards, Evergreen

Posted 7 years ago

Evergreen Direct is rated 4.7 based on 2,043 reviews