Eurofit Autocentres Reviews

Name: Eurofit Autocentres
Address: Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands, Wolverhampton
Rating: 4.58

4.6 Rating 1,652 Reviews

90 %

of reviewers recommend Eurofit Autocentres

Company Reviews

Metrics

Info

4.6

Based on 1,652 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 270 77 33

Email:

hello@eurofitautocentres.co.uk

Location:

Eurofit Autocentres Head Office Barrett House 111 Millfields Road Bilston West Midlands
Wolverhampton
WV4 6JQ

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Eurofit Autocentres 5 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gr8 service”

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Posted 11 years ago

“Very good service staff friendly and would use again in the future”

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Posted 11 years ago

“Very good and prompt service, the engineer was very well mannered”

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Posted 11 years ago

“Genuinely nice people, I know nothing about cars but was given honest advice that sorted out the problems at a very good price. I would never normally write reviews but feel compelled to share my good experience. Thanks again gents”

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Posted 11 years ago

“hi dear i am very happy .good person,and friendly team i am glat to see you next time thanks a lot Zdenek”

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Posted 11 years ago

“Fantastic service, ordered tyre in and fitted within an hour of my initial telephone enquiry! Only downside was that my black alloy wheel was scratched during the tyre change. How do I know it happened with you? Because I had only purchased the car the day before, less than 24 hours, with all the alloys refurbished. Very disappointed my car was damaged and is going to cost me to have it repaired.”

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Posted 11 years ago

“Went to Eurofit on millfields road got free oil change excellent customer service”

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Posted 11 years ago

“very good service, friendly staff and competitive price's.”

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Posted 11 years ago

“It is the first time I have used ATS and i am extremely satisfied with the service they offer. They had my size tyre in stock and they could fit me in straight away, it took a maximum of half hour to fit two tyres.”

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Posted 11 years ago

“booking took a couple of minutes, the service was excelleny”

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Posted 11 years ago

“Friendly,professional service and advice, also value for money. We'll done to Rob and all the lads.”

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Posted 11 years ago

“Fantastic service and always available”

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Posted 11 years ago

“The work was done effectively & efficiently (MOT & Service). I was informed of further work that needed to be done, together with the price, before work commenced. Staff were very friendly & helpful, & prices were very competitive. This is the first time I have used Eurofit, but it will certainly not be the last.”

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Posted 11 years ago

“The best, friendliest most honest mechanics i have used in 8 years driving. Wouldn't use anybody else again.”

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Posted 11 years ago

“I was very impressed with the excellent service I received. Kev was extremely efficient and I was confident I was in good hands, nothing was too much trouble and explained the problem and the action he was going to take - much appreciated by me as I know nothing about such matters!”

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Posted 11 years ago

“Great”

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Posted 11 years ago

“Never got back to us on a part we needed said they would order it let us know when its in 3mths still waiting”

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Posted 11 years ago

“Never got back to us on a part we needed said they would order it let us know when its in 3mths still waiting”

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Posted 11 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. We have tried to call your land line number regarding the part required however we have had no response from you. Further to this we have also had a change a manager. If you could contact the branch at your convenience and they will be happy to assist you, I have already spoken to the new branch manager so that he is aware of this. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. It is our passion to retain you as a satisfied customer and will hope to serve you again in the future.

Posted 11 years ago

“Dont get me wrong my experiance was good and dealt with in a good way, my only issue was the unclear MOT refusal i had issued, stating i had nearside rear front wheel bearing as a failure! Making no sense to the average person”

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Posted 11 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. On rare occasions human errors are made, I have checked with the branch concerned and it has been concluded that a typing error was made. I can confirm that the failed item was NSR wheel bearing. I understand that the repairs were carried out by ourselves and matter is now concluded. However the statement given on the MOT paper is confusing to anyone, we train our branch managers to explain faults with vehicles to customers at point of collection. Many thanks for your feedback you may have highlighted a training issue and we will be looking into this further. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. It is our passion to retain you as a satisfied customer and will hope to serve you again in the future.

Posted 11 years ago

“I am sorry to say that my experience with Eurofit was terrible.Can i say that the attitude of the staff at Eurofit Bilston was excellent but the workmanship was very very poor. I had brake pads fitted to the front and rear of my Fiat Bravo. I had to take it back four times before i received satisfactory service. It also cost me an extra £60 over and above the cost of fitting the pads. This did not take into account the time spent returning the car to the garage. When i asked to see the manager about the extra costs incurred by me, I was told that i would only get the same response. I will not be using Eurofit again and i will not recommend them to friends and associates. John Gibson”

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Posted 11 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Eurofit Autocentre’s currently boosts a high customer satisfaction rate and offer competitive prices to all of our customers. I have investigated this matter for you. Your initial visit front brake pads were fitted as instructed by you. Your second visit rear brake pads were fitted. However as the technicians were replacing the rear brake pads it was noted that both rear callipers were seized. This information was communicated to you and it was recommended that they would need replacing at an additional charge. However this was declined and it was agreed that our staff would try to free off the calliper pistons as a temporary solution to get you back on the road. It is common for Fiat’s to suffer from issues regarding the rear braking system. The third visit came 2 months/ 1,300 miles later, bearing in mind that both rear callipers were resolved as a temporary measure. Out of good will the manager replaced the NSR brake calliper at a cost price of the part of £60, with no labour charge on fitting and hand brake adjustment. The usual price for this would have been £125 per calliper. The vehicle was then tested on our brake rollers and road tested, it was reported that the vehicles brakes were good. The OSR brake calliper at the time of inspection was in good working order and therefore this wasn’t replaced to save you money. I believe that our company acted in good faith by fitting the NSR brake calliper at cost price and also repairing the OSR calliper. This has saved you money. If you had visited any other garage the braking calliper fault would have been present. Our technicians are highly trained, qualified and experienced in what we do. The recruitment and selection process rigorously select candidates by performing various tests and profiling. We have a quality control policies & procedures implemented in all our branches which are followed religiously. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. It is our passion to retain you as a satisfied customer and will hope to serve you again in the future.

Posted 11 years ago

Eurofit Autocentres is rated 4.6 based on 1,652 reviews