Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.66

4.7 Rating 1,053 Reviews

92 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 1,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Eternity The Jewellers 5 star review on 23rd August 2026

Anonymous

Anonymous // 01/01/2019

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“The item purchased i thought would be of good quality, but broke on the first attempt to wear it. Very dissopointed.”

Helpful Report

Posted 5 months ago

Hi Margaret We are sorry to hear there was an issue with the 9 carat gold earring. This is most unusual . Please return it to us and we can issue a replacement or a full refund. Warm regards Team Eternity

Posted 5 months ago

“At the time of writing this review I have yet to receive my purchase which they claim was sent by 2nd class post.”

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Posted 5 months ago

“Earrings were nice quality and well packaged. Was dispatched quickly though the 2nd class signed for postage option I chose meant they took nearly 2 weeks to arrive.”

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Posted 5 months ago

“Beautiful product. Looks even better in person”

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Posted 6 months ago

“I never received my order!!! Absolutely fuming! Never again will I order from this rip off company!”

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Posted 6 months ago

Hi After reading this review we thought it important to state the facts. We received your order on 26th March and it was dispatched to you the following day. We have tracked your order WEB36327 via the Royal Mail website. The tracking code is OK459849212GB. Royal Mail have stated "Your item has been delivered to your nominated collection point on 09-04-2026 and it's now ready for you to collect." As a family business we try our very best to deliver the best customer service possible . We are sorry that Royal Mail took a little longer than usual but they have delivered your parcel to your nominated colletion point. Warm Regards Team Eternity

Posted 5 months ago

“Satisfied customer! I was a little apprehensive about purchasing valuables,ie gold jewellery, online but Eternity The Jewellers has exceeded my expectations”

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Posted 6 months ago

“I recently ordered a Miss D jewellery set as a retirement gift, and I couldn’t be more pleased with it. The quality is outstanding, and it arrived very promptly, which was much appreciated. The set was beautifully wrapped, with lovely presentation bags included at no extra charge, such a thoughtful touch that made it feel even more special. Most importantly, the recipient was absolutely thrilled. The combination of silver and rose gold is so elegant and versatile, meaning it can be worn with anything, whether for everyday wear or more special occasions. A truly gorgeous set and a fantastic service from start to finish, I would highly recommend this jeweller.”

Eternity The Jewellers 5 star review on 25th March 2026

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Posted 6 months ago

“Nice item and very quick delivery.”

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Posted 6 months ago

“Arrived quickly - ordered for granddaughter aged 9 - very pleased with them”

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Posted 6 months ago

“really fast delivery and lovely packaging.”

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Posted 7 months ago

“The item was delivered really quickly and is lovely and will make a great birthday gift. I would really recommend this company.”

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Posted 7 months ago

“First class product”

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Posted 7 months ago

“Very happy”

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Posted 8 months ago

“Ordered and sent out as promised my granddaughter loves her earrings!”

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Posted 8 months ago

“User friendly website. Very prompt delivery service. Very happy with beautiful pendant for a birthday present !!”

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Posted 8 months ago

“Lovely earrings accurate description and excellent value for money.”

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Posted 8 months ago

“A great experience. Arrived in good time even though it was Christmas. I would have given 5 stars but unfortunately the bracelet broke in the middle after 3 days of wearing. Customer service was great and Greg the Manager organised a replacement which arrived the next day. Would recommend”

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Posted 8 months ago

“Great service Arrived when stated Great packaging Will be a return customer Well done”

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Posted 8 months ago

“I love the necklace but when it came it was knotted but over then that it was amazing”

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Posted 8 months ago

“Excellent service went above and beyond to make sure my parcel arrived before Christmas will definitely be using again thankyou so much eternity Joanne diggle”

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Posted 8 months ago

Eternity The Jewellers is rated 4.7 based on 1,053 reviews