Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.69

4.7 Rating 913 Reviews

93 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Eternity The Jewellers 5 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful jewellery, very good price, was sent out and received quicker than i expected. Overall im extremely happy with eternity and will be using them again”

Helpful Report

Posted 4 days ago

“I would have put 5 stars but they have not responded to my question of an extender for the white gold chain which is really pretty.”

Helpful Report

Posted 1 week ago

Hi Teresa Please accept our apologies - your email was missed by us. We are delighted to hear that you are happy with your chain . Kind regards Team Eternity

Posted 4 days ago

“I was able to find the product I wanted and after placing an order the delivery was of the watch was prompt. The watch is what I had expected and I hope my Grandson will be pleased with it when he finds it in his Christmas stocking”

Helpful Report

Posted 1 week ago

“Absolutely, love these earings.beautiful. xx”

Helpful Report

Posted 1 week ago

“Fast delivery jewellery lovely”

Helpful Report

Posted 2 weeks ago

“Ordered stud earrings arrived quick and love them perfect”

Helpful Report

Posted 2 weeks ago

“Bought 9ct gold earrings. As described, really lovely. Quick delivery, excellent service.”

Helpful Report

Posted 2 weeks ago

“Excellent service with prompt delivery and great communication. Lovely piece of jewellery gifted to my Daughter for her 16th birthday that I know she will love.”

Helpful Report

Posted 3 weeks ago

“Earrings absolutely beautiful & wonderful price would highly recommend & would not hesitate to buy again.”

Helpful Report

Posted 4 weeks ago

“I had a terrible experience with this company!!! I asked for my delivery to be made on a specific day, which the delivery company confirmed, but they ignored that and delivered when I was away. The parcel was left exposed in an unsafe location and I never received it. I contacted them multiple times and they have ignored every single email. This was supposed to be a gift for my daughter, and in the end I had to go to H. Samuel’s, who provided excellent service. Reading other reviews, I can see I’m not the only one treated this way. Poor customer service, zero communication, and no accountability. I strongly advise avoiding this company. I will definitely be doing a charge back and complain to my local consumer protection authority. I’m so disappointed! If I could have given 0 stars I would!”

Helpful Report

Posted 1 month ago

Hi Marissa We have a copy of all our correspondence. You placed the order with us on the evening of 27th August. To be clear we emailed you on 29th August to confirm your parcel was out for delivery. When the parcel leaves here via Royal Mail we no longer control it. You then requested Royal Mail (not ourselves) to deliver the next day instead but unfortunately Royal Mail delivered on 29th August to a "safe location" within your premises. We responded to your email stating that you were not in possession of the parcel, confirming we would investigate and reply within 24 hours.We then responded the next day confirming proof of delivery along with a photograph of the parcel. You then replied "Thank you so much G...". We have no further correspondence thereafter.

Posted 3 weeks ago

“Purchsed a watch for my son, I havent given it to him yet but it looks great - the delivery was swift...no complaints, would buy from here again.”

Helpful Report

Posted 1 month ago

“I got this emerald for my 55th wedding anniversary it’s beautiful and much admired, great company and speedy delivery thank you”

Helpful Report

Posted 1 month ago

“Excellent quality and superbly priced watch. Speedy delivery. Thank you!”

Helpful Report

Posted 1 month ago

“Bought the watch for my grandson for Christmas, watch is just perfect. He is into sport so it was a no brainier to buy a sporty watch . And found this just perfect . Kept up to date with process of my order , well packaged and arrived in a few days. Would recommend this shop.”

Helpful Report

Posted 1 month ago

“Absolutely beautiful I'm telling people I will be buying more”

Helpful Report

Posted 1 month ago

“Very pleased with my purchase. Went round all the jewelers in Bristol to try and buy a 28" gold chain and the largest they did was 24" Eternity had the perfect chain in stock and a very good price. Delivered in 2 days. Thanks very much.”

Helpful Report

Posted 1 month ago

“What I ordered was to perfection”

Helpful Report

Posted 1 month ago

“I ordered earings for my neice. The person I spoke to at eternity was extremely kind and helpful, neice was delighted”

Helpful Report

Posted 1 month ago

“Perfect transaction No fuss and fast delivery, my son is extremely happy with his Rangers Dog tags”

Helpful Report

Posted 1 month ago

“I was looking for some earrings for my 9year old who has recently had her ears pierced. After looking in the mainstream stores I decided to search online and found some gold studs at Eternity. They are lovely quality and I received them in good time. I have already bought 2 more sets of studs from here since and will definitely look in the future too. Great service and quality! My daughter is very pleased too.”

Helpful Report

Posted 2 months ago

Eternity The Jewellers is rated 4.7 based on 913 reviews