Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.69

4.7 Rating 896 Reviews

93 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Eternity The Jewellers 5 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned my item and have not received a refund”

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Posted 2 weeks ago

“I would be happy to review this product when I receive it! I have written to you to say I've not received it but no response! Where is it?”

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Posted 1 month ago

Hi Sandy We have checked our records:- 29th July - order received 30th July - order dispatched 1st August - order delivered (confirmed and signed for by Sandy on Royal Mail website -tracking code OK162775689GB Thanks Team Eternity

Posted 1 month ago

“Issue with purchased watch. Contacted through webform. No reply. Returning item.”

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Posted 1 month ago

“The bracelet i purchased was terrible quality it broke within a week would definitely not buy anything again”

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Posted 1 month ago

Hi there I am really sorry to hear that you had an issue with the quality of the bangle. If an item is genuinely faulty then we are more than happy to exchange it for you and take it up with our supplier. Please feel free to contact us directly. Team Eternity

Posted 1 month ago

“To be honest not happy the back of the klasp keeps popping open leaving my earring to fall out considering I've paid 350 pound very disappointed”

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Posted 6 months ago

Hi Nikita We are really sorry to hear about your earrings. This is most unusual and unfortunate. We do now have an alternative pair of earrings with a stronger fitting available , see link below:- https://www.eternitythejewellers.co.uk/search/77121383. We can arrange for these to be swapped over for you - please let us know. Kind regards Team Eternity

Posted 6 months ago

“Won't order again. Ordered on the evening of the 6th Feb. In the evening. As per the delivery information on the website the order should then left 7th Feb. Only received my tracking number 11 Feb. This after emailing for information on the 8th Feb. Royal mail only delivered on the 18 Feb after paying for 2 to 3 day delivery. Due to the delay the gift wasn't in time to be sent to South Africa.”

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Posted 6 months ago

“Why send me a massage to review something that I haven't received?? Taken my money and they sent me nothing. I sent an email asking where my purchase was and received no answer!!!”

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Posted 7 months ago

“I have not received anything from you I'm still waiting”

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Posted 8 months ago

“Cancelled order within 10min of order (2 emails). They shipped anyway and made me pay for return”

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Posted 8 months ago

“I haven't received my order and have tried to contact you through email and phone and heard nothing back.”

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Posted 10 months ago

“Charm was scratched got promised refund which I didn’t receive”

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Posted 1 year ago

Hi Alison We are sorry your charm arrived scratched - this is genuinely most unusual. We replied with an apology and offer of a refund requesting web order details which we did not receive. We contacted you on 11th September to confirm the refund would be processed on the return of our Web Director. This has now been completed

Posted 1 year ago

“Charged for item. No tracking information and order never arrived.”

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Posted 1 year ago

“Terrible service earrings came tried to return to get a refund company ignored me £35 down the drain”

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Posted 1 year ago

Hi Lily We are really sorry to hear that you wanted to return your earrings. I can confirm that we have NOT received any emails from you regarding this matter. Please contact us by telephone on 01415566762 so we can arrange for the return/refund to happen. Kind regards Team Eternity

Posted 1 year ago

“The back came off one of the earrings after three weeks .”

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Posted 1 year ago

“I've never received this bracelet bad service”

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Posted 1 year ago

Hi Haley As explained on the telephone. Your parcel was posted via Royal Mail Tracked 24 service which normally delivers next day. We also furnished you with the tracking code. Apologies for any inconvenience caused. Team Eternity

Posted 1 year ago

“My 1 year old grandaughter jumped on the bed .the earrings went through her ear and bent . Not happy with the item cant be used now”

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Posted 2 years ago

“Cannot leave a review as have not received my item 2 weeks after ordering”

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Posted 2 years ago

“cheap quality”

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Posted 2 years ago

“Ordered two necklaces as gifts both broken in less than 7 days was told to return them and now no response!!”

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Posted 2 years ago

Hi there Both pendants and chains were Quality Control checked prior to leaving our Head Office. We are really sorry to see that these have both managed to break within 7 days which is an extremely rare occurence. We have nevertheless refunded your account. Team Eternity

Posted 2 years ago

“Terrible customer service! I’ve ordered 2 pairs of earrings with express delivery, I was contacted by them later that day to inform me that they didn’t have one of them in stock and due to a system error on the website was still showing as available. Nothing wrong so far. We agreed that I will only buy the pair that was in stock and since I couldn’t wait for the other one to be back in stock I would get my money back for it. I got the one item delivered but never got the refund for the second pair. I have sent multiple emails chasing the refund and never got a reply from them! So beware when ordering! I would honestly avoid them!!!”

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Posted 2 years ago

Eternity The Jewellers is rated 4.7 based on 896 reviews