Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.68

4.7 Rating 989 Reviews

93 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Eternity The Jewellers 5 star review on 19th April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item purchased i thought would be of good quality, but broke on the first attempt to wear it. Very dissopointed.”

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Posted 1 month ago

Hi Margaret We are sorry to hear there was an issue with the 9 carat gold earring. This is most unusual . Please return it to us and we can issue a replacement or a full refund. Warm regards Team Eternity

Posted 1 month ago

“At the time of writing this review I have yet to receive my purchase which they claim was sent by 2nd class post.”

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Posted 1 month ago

“I never received my order!!! Absolutely fuming! Never again will I order from this rip off company!”

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Posted 1 month ago

Hi After reading this review we thought it important to state the facts. We received your order on 26th March and it was dispatched to you the following day. We have tracked your order WEB36327 via the Royal Mail website. The tracking code is OK459849212GB. Royal Mail have stated "Your item has been delivered to your nominated collection point on 09-04-2026 and it's now ready for you to collect." As a family business we try our very best to deliver the best customer service possible . We are sorry that Royal Mail took a little longer than usual but they have delivered your parcel to your nominated colletion point. Warm Regards Team Eternity

Posted 1 month ago

“Still have not received this”

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Posted 5 months ago

“I would be enjoying recent purchase if I had received it”

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Posted 5 months ago

“I had a terrible experience with this company!!! I asked for my delivery to be made on a specific day, which the delivery company confirmed, but they ignored that and delivered when I was away. The parcel was left exposed in an unsafe location and I never received it. I contacted them multiple times and they have ignored every single email. This was supposed to be a gift for my daughter, and in the end I had to go to H. Samuel’s, who provided excellent service. Reading other reviews, I can see I’m not the only one treated this way. Poor customer service, zero communication, and no accountability. I strongly advise avoiding this company. I will definitely be doing a charge back and complain to my local consumer protection authority. I’m so disappointed! If I could have given 0 stars I would!”

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Posted 8 months ago

Hi Marissa We have a copy of all our correspondence. You placed the order with us on the evening of 27th August. To be clear we emailed you on 29th August to confirm your parcel was out for delivery. When the parcel leaves here via Royal Mail we no longer control it. You then requested Royal Mail (not ourselves) to deliver the next day instead but unfortunately Royal Mail delivered on 29th August to a "safe location" within your premises. We responded to your email stating that you were not in possession of the parcel, confirming we would investigate and reply within 24 hours.We then responded the next day confirming proof of delivery along with a photograph of the parcel. You then replied "Thank you so much G...". We have no further correspondence thereafter.

Posted 7 months ago

“Returned my item and have not received a refund”

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Posted 9 months ago

“I would be happy to review this product when I receive it! I have written to you to say I've not received it but no response! Where is it?”

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Posted 9 months ago

Hi Sandy We have checked our records:- 29th July - order received 30th July - order dispatched 1st August - order delivered (confirmed and signed for by Sandy on Royal Mail website -tracking code OK162775689GB Thanks Team Eternity

Posted 9 months ago

“Issue with purchased watch. Contacted through webform. No reply. Returning item.”

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Posted 10 months ago

“The bracelet i purchased was terrible quality it broke within a week would definitely not buy anything again”

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Posted 10 months ago

Hi there I am really sorry to hear that you had an issue with the quality of the bangle. If an item is genuinely faulty then we are more than happy to exchange it for you and take it up with our supplier. Please feel free to contact us directly. Team Eternity

Posted 9 months ago

“To be honest not happy the back of the klasp keeps popping open leaving my earring to fall out considering I've paid 350 pound very disappointed”

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Posted 1 year ago

Hi Nikita We are really sorry to hear about your earrings. This is most unusual and unfortunate. We do now have an alternative pair of earrings with a stronger fitting available , see link below:- https://www.eternitythejewellers.co.uk/search/77121383. We can arrange for these to be swapped over for you - please let us know. Kind regards Team Eternity

Posted 1 year ago

“Won't order again. Ordered on the evening of the 6th Feb. In the evening. As per the delivery information on the website the order should then left 7th Feb. Only received my tracking number 11 Feb. This after emailing for information on the 8th Feb. Royal mail only delivered on the 18 Feb after paying for 2 to 3 day delivery. Due to the delay the gift wasn't in time to be sent to South Africa.”

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Posted 1 year ago

“Why send me a massage to review something that I haven't received?? Taken my money and they sent me nothing. I sent an email asking where my purchase was and received no answer!!!”

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Posted 1 year ago

“I have not received anything from you I'm still waiting”

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Posted 1 year ago

“Cancelled order within 10min of order (2 emails). They shipped anyway and made me pay for return”

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Posted 1 year ago

“I haven't received my order and have tried to contact you through email and phone and heard nothing back.”

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Posted 1 year ago

“Charm was scratched got promised refund which I didn’t receive”

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Posted 1 year ago

Hi Alison We are sorry your charm arrived scratched - this is genuinely most unusual. We replied with an apology and offer of a refund requesting web order details which we did not receive. We contacted you on 11th September to confirm the refund would be processed on the return of our Web Director. This has now been completed

Posted 1 year ago

“Charged for item. No tracking information and order never arrived.”

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Posted 2 years ago

“Terrible service earrings came tried to return to get a refund company ignored me £35 down the drain”

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Posted 2 years ago

Hi Lily We are really sorry to hear that you wanted to return your earrings. I can confirm that we have NOT received any emails from you regarding this matter. Please contact us by telephone on 01415566762 so we can arrange for the return/refund to happen. Kind regards Team Eternity

Posted 2 years ago

“The back came off one of the earrings after three weeks .”

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Posted 2 years ago

Eternity The Jewellers is rated 4.7 based on 989 reviews