Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.65

4.7 Rating 1,059 Reviews

92 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 1,059 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Eternity The Jewellers 5 star review on 23rd August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My ear rings came with no backs”

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Posted 4 days ago

“I have not received my order after multiple weeks of waiting and the customer service suddenly stopped replying to my mails. The package apparently got delivered to a random person and they are not reaching out with any fixes.”

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Posted 2 weeks ago

“Not satisfied at all. Still waiting on my watch and it’s been 3 weeks since I ordered it. 3 emails later I finally got a respond stating that the watch has been dispatched( I already knew this). I very much believe I am no longer going to receive this watch. Unfortunately I won’t be buying from this company again due to lack of communication and not giving me any sense of security that I will receive the watch.”

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Posted 1 month ago

“I received my item however I was expecting the charm to be spelt Aunty and not Aunt,the paper work also suggests it should be Aunty as did the picture on the listing! I queried this but never got any response!”

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Posted 1 month ago

“Not the best of services received my daughters gold hoop earrings to get them out of the box and see one is completely bent and dented. Waste of money. :(”

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Posted 1 month ago

“I still have not received my package”

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Posted 3 months ago

Hi Zoe We have checked with Royal Mail and your order was dispatched 16th June. The tracking code is OK634475656GB. An attempt was made to deliver the order on 19th June but no-one was home. Please see Royal Mail website to rearrange your delivery. Team Eternity

Posted 3 months ago

“Ordered 2 week ago, still havent received the order even paid extra for delivery.”

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Posted 4 months ago

“I have not received my order I had so many complications , it hasnt given me a delivery number The earrings was for my niece for her 2nd birthday and they havnt arrived I had to go spend more money on different present”

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Posted 4 months ago

Hi Courtney I believe your original order went missing. We subsequently sent a 2nd pair of earrings as a goodwill gesture. These were received and signed for on 26th June by "Bapty". Kind regards Team Eternity

Posted 3 months ago

“I did-not actually want to write this review, however after trying to contact them numerous times to no success bar getting “please leave review” it has left me with no choice. I ordered the earrings and accept from the initial purchase details, I had have zero updates as to where my parcel was or if it was delivered. After frantically knocked around the neighbourhood I got my parcel. So not only was it delivered to the wrong address I still did not receive any further updates not even to say it’s been delivered. Finally once I got them I gifted them to a little girl as a birthday present. They haven’t even had them more than 24 hours and they have bowed! If I was you I wouldn’t both with this jewellers they have been nothing but a disappointment.”

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Posted 4 months ago

“The item purchased i thought would be of good quality, but broke on the first attempt to wear it. Very dissopointed.”

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Posted 6 months ago

Hi Margaret We are sorry to hear there was an issue with the 9 carat gold earring. This is most unusual . Please return it to us and we can issue a replacement or a full refund. Warm regards Team Eternity

Posted 6 months ago

“At the time of writing this review I have yet to receive my purchase which they claim was sent by 2nd class post.”

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Posted 6 months ago

“I never received my order!!! Absolutely fuming! Never again will I order from this rip off company!”

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Posted 6 months ago

Hi After reading this review we thought it important to state the facts. We received your order on 26th March and it was dispatched to you the following day. We have tracked your order WEB36327 via the Royal Mail website. The tracking code is OK459849212GB. Royal Mail have stated "Your item has been delivered to your nominated collection point on 09-04-2026 and it's now ready for you to collect." As a family business we try our very best to deliver the best customer service possible . We are sorry that Royal Mail took a little longer than usual but they have delivered your parcel to your nominated colletion point. Warm Regards Team Eternity

Posted 6 months ago

“Still have not received this”

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Posted 10 months ago

“I would be enjoying recent purchase if I had received it”

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Posted 10 months ago

“I had a terrible experience with this company!!! I asked for my delivery to be made on a specific day, which the delivery company confirmed, but they ignored that and delivered when I was away. The parcel was left exposed in an unsafe location and I never received it. I contacted them multiple times and they have ignored every single email. This was supposed to be a gift for my daughter, and in the end I had to go to H. Samuel’s, who provided excellent service. Reading other reviews, I can see I’m not the only one treated this way. Poor customer service, zero communication, and no accountability. I strongly advise avoiding this company. I will definitely be doing a charge back and complain to my local consumer protection authority. I’m so disappointed! If I could have given 0 stars I would!”

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Posted 1 year ago

Hi Marissa We have a copy of all our correspondence. You placed the order with us on the evening of 27th August. To be clear we emailed you on 29th August to confirm your parcel was out for delivery. When the parcel leaves here via Royal Mail we no longer control it. You then requested Royal Mail (not ourselves) to deliver the next day instead but unfortunately Royal Mail delivered on 29th August to a "safe location" within your premises. We responded to your email stating that you were not in possession of the parcel, confirming we would investigate and reply within 24 hours.We then responded the next day confirming proof of delivery along with a photograph of the parcel. You then replied "Thank you so much G...". We have no further correspondence thereafter.

Posted 1 year ago

“Returned my item and have not received a refund”

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Posted 1 year ago

“I would be happy to review this product when I receive it! I have written to you to say I've not received it but no response! Where is it?”

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Posted 1 year ago

Hi Sandy We have checked our records:- 29th July - order received 30th July - order dispatched 1st August - order delivered (confirmed and signed for by Sandy on Royal Mail website -tracking code OK162775689GB Thanks Team Eternity

Posted 1 year ago

“Issue with purchased watch. Contacted through webform. No reply. Returning item.”

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Posted 1 year ago

“The bracelet i purchased was terrible quality it broke within a week would definitely not buy anything again”

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Posted 1 year ago

Hi there I am really sorry to hear that you had an issue with the quality of the bangle. If an item is genuinely faulty then we are more than happy to exchange it for you and take it up with our supplier. Please feel free to contact us directly. Team Eternity

Posted 1 year ago

“To be honest not happy the back of the klasp keeps popping open leaving my earring to fall out considering I've paid 350 pound very disappointed”

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Posted 1 year ago

Hi Nikita We are really sorry to hear about your earrings. This is most unusual and unfortunate. We do now have an alternative pair of earrings with a stronger fitting available , see link below:- https://www.eternitythejewellers.co.uk/search/77121383. We can arrange for these to be swapped over for you - please let us know. Kind regards Team Eternity

Posted 1 year ago

Eternity The Jewellers is rated 4.7 based on 1,059 reviews