Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.67

4.7 Rating 1,018 Reviews

92 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 1,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

Eternity The Jewellers 5 star review on 19th April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my package”

Helpful Report

Posted 3 weeks ago

Hi Zoe We have checked with Royal Mail and your order was dispatched 16th June. The tracking code is OK634475656GB. An attempt was made to deliver the order on 19th June but no-one was home. Please see Royal Mail website to rearrange your delivery. Team Eternity

Posted 3 weeks ago

“Ordered 2 week ago, still havent received the order even paid extra for delivery.”

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Posted 1 month ago

“I have not received my order I had so many complications , it hasnt given me a delivery number The earrings was for my niece for her 2nd birthday and they havnt arrived I had to go spend more money on different present”

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Posted 1 month ago

Hi Courtney I believe your original order went missing. We subsequently sent a 2nd pair of earrings as a goodwill gesture. These were received and signed for on 26th June by "Bapty". Kind regards Team Eternity

Posted 3 weeks ago

“I did-not actually want to write this review, however after trying to contact them numerous times to no success bar getting “please leave review” it has left me with no choice. I ordered the earrings and accept from the initial purchase details, I had have zero updates as to where my parcel was or if it was delivered. After frantically knocked around the neighbourhood I got my parcel. So not only was it delivered to the wrong address I still did not receive any further updates not even to say it’s been delivered. Finally once I got them I gifted them to a little girl as a birthday present. They haven’t even had them more than 24 hours and they have bowed! If I was you I wouldn’t both with this jewellers they have been nothing but a disappointment.”

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Posted 1 month ago

“The item purchased i thought would be of good quality, but broke on the first attempt to wear it. Very dissopointed.”

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Posted 3 months ago

Hi Margaret We are sorry to hear there was an issue with the 9 carat gold earring. This is most unusual . Please return it to us and we can issue a replacement or a full refund. Warm regards Team Eternity

Posted 3 months ago

“At the time of writing this review I have yet to receive my purchase which they claim was sent by 2nd class post.”

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Posted 3 months ago

“I never received my order!!! Absolutely fuming! Never again will I order from this rip off company!”

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Posted 3 months ago

Hi After reading this review we thought it important to state the facts. We received your order on 26th March and it was dispatched to you the following day. We have tracked your order WEB36327 via the Royal Mail website. The tracking code is OK459849212GB. Royal Mail have stated "Your item has been delivered to your nominated collection point on 09-04-2026 and it's now ready for you to collect." As a family business we try our very best to deliver the best customer service possible . We are sorry that Royal Mail took a little longer than usual but they have delivered your parcel to your nominated colletion point. Warm Regards Team Eternity

Posted 3 months ago

“Still have not received this”

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Posted 7 months ago

“I would be enjoying recent purchase if I had received it”

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Posted 7 months ago

“I had a terrible experience with this company!!! I asked for my delivery to be made on a specific day, which the delivery company confirmed, but they ignored that and delivered when I was away. The parcel was left exposed in an unsafe location and I never received it. I contacted them multiple times and they have ignored every single email. This was supposed to be a gift for my daughter, and in the end I had to go to H. Samuel’s, who provided excellent service. Reading other reviews, I can see I’m not the only one treated this way. Poor customer service, zero communication, and no accountability. I strongly advise avoiding this company. I will definitely be doing a charge back and complain to my local consumer protection authority. I’m so disappointed! If I could have given 0 stars I would!”

Helpful Report

Posted 10 months ago

Hi Marissa We have a copy of all our correspondence. You placed the order with us on the evening of 27th August. To be clear we emailed you on 29th August to confirm your parcel was out for delivery. When the parcel leaves here via Royal Mail we no longer control it. You then requested Royal Mail (not ourselves) to deliver the next day instead but unfortunately Royal Mail delivered on 29th August to a "safe location" within your premises. We responded to your email stating that you were not in possession of the parcel, confirming we would investigate and reply within 24 hours.We then responded the next day confirming proof of delivery along with a photograph of the parcel. You then replied "Thank you so much G...". We have no further correspondence thereafter.

Posted 9 months ago

“Returned my item and have not received a refund”

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Posted 11 months ago

“I would be happy to review this product when I receive it! I have written to you to say I've not received it but no response! Where is it?”

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Posted 11 months ago

Hi Sandy We have checked our records:- 29th July - order received 30th July - order dispatched 1st August - order delivered (confirmed and signed for by Sandy on Royal Mail website -tracking code OK162775689GB Thanks Team Eternity

Posted 11 months ago

“Issue with purchased watch. Contacted through webform. No reply. Returning item.”

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Posted 11 months ago

“The bracelet i purchased was terrible quality it broke within a week would definitely not buy anything again”

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Posted 1 year ago

Hi there I am really sorry to hear that you had an issue with the quality of the bangle. If an item is genuinely faulty then we are more than happy to exchange it for you and take it up with our supplier. Please feel free to contact us directly. Team Eternity

Posted 11 months ago

“To be honest not happy the back of the klasp keeps popping open leaving my earring to fall out considering I've paid 350 pound very disappointed”

Helpful Report

Posted 1 year ago

Hi Nikita We are really sorry to hear about your earrings. This is most unusual and unfortunate. We do now have an alternative pair of earrings with a stronger fitting available , see link below:- https://www.eternitythejewellers.co.uk/search/77121383. We can arrange for these to be swapped over for you - please let us know. Kind regards Team Eternity

Posted 1 year ago

“Won't order again. Ordered on the evening of the 6th Feb. In the evening. As per the delivery information on the website the order should then left 7th Feb. Only received my tracking number 11 Feb. This after emailing for information on the 8th Feb. Royal mail only delivered on the 18 Feb after paying for 2 to 3 day delivery. Due to the delay the gift wasn't in time to be sent to South Africa.”

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Posted 1 year ago

“Why send me a massage to review something that I haven't received?? Taken my money and they sent me nothing. I sent an email asking where my purchase was and received no answer!!!”

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Posted 1 year ago

“I have not received anything from you I'm still waiting”

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Posted 1 year ago

“Cancelled order within 10min of order (2 emails). They shipped anyway and made me pay for return”

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Posted 1 year ago

“I haven't received my order and have tried to contact you through email and phone and heard nothing back.”

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Posted 1 year ago

Eternity The Jewellers is rated 4.7 based on 1,018 reviews